Personal Banking FAQs

Yes, customers can use debit cards abroad.

Please call 19666 to check card status noting that the card issues during 1 working day and delivers to the registered address within 8 working days maximum.

You can stop a lost or stolen card through the following:

• Calling 19666 and using Phone Banking or speaking with a live Call Center agent
• Internet Banking (ebanking.cibeg.com)
• Visiting the nearest CIB branch

No, Meeza cards cannot be issued for companies. It only issued to Egyptians 16 years old and above.

Customers can load the card via ATMs only. Meeza prepaid cards do not accept transfers (including internet banking) and cannot accept deposits via branch teller.In special cases, Meeza prepaid cards accept ACH transfers from CIB accounts only.

Meeza prepaid cards do not require a CIB bank account.

Meeza prepaid cards can be issued to any Egyptian customer that has valid national ID, with no need to open a bank account.

Customers can replace debit cards through contacting the call center on 19666 or visiting the nearest CIB branch.

Cardless deposits can be made at the ATM using an account number.

Contact the call center for internal disputes i.e., CIB ATM, etc. However, if there is another dispute related to a merchant, refund, etc., customers should visit the branch to fulfill a dispute form to take its process and TAT.

Please visit the nearest CIB branch and someone will assist you.

No, Meeza cards cannot be issued for companies. It only issued to Egyptians 16 years old and above.

The only difference is the card design. Both have the same features and benefits.

Yes, customers can use debit cards abroad.

Please call the call center at 19666 or visit the nearest CIB branch.

Yes, it depends on each card's spending limits. You can check debit card spending limits here.

You can activate / re-activate credit card by calling 19666 through Phone Banking or speaking with a live Call Center agent.

Yes, debit card activation should be done via the registered mobile number.

You can change the address you receive the card at through calling the call center at 19666.

No, currently there is no minimum loading amount; the maximum loading amount is EGP 20,000. Note that the card balance cannot exceed EGP 20,000.For example: if the card balance is EGP 15,000, any deposit amount exceed EGP 5,000 will be rejected.

Visit the nearest branch (please note that the minimum cardholder age is 12 years old).

Yes, if the school or college is listed on a CIB ATM, or if the school or college has a POS.

Please check the Meeza card page for fees and limits.

You can check debit card limits and fees here.