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Yes, please send a copy of your passport along with your FFN from your registered email to customeraff@egyptair.com.

You can redeem your miles on all EGYPTAIR Flights only. Miles can be used for reward tickets or upgrade tickets or excess baggage. For more information, please refer to EGYPTAIR’s call center on 1717.

Earning miles is only available on retail purchase transactions, noting that not all transactions are eligible for Miles. Excluded transactions include ATMs, gas stations, telecommunication services, bill payments, government payments, smart and electronic wallet transactions and loading.

Yes, refund is available for miles after redemption but 5% of the total miles will be deducted. (EGYPTAIR’s terms and conditions apply)

Tier Miles help you upgrade your status within the EGYPTAIR Plus membership program. Higher tier provide more privileges.

By calling EGYPTAIR call center on 1717 or through visiting EGYPTAIR Plus website.

By calling EGYPTAIR call center on 1717 or visiting any EGYPTAIR branch.

You can redeem 100% of your miles for reward tickets, class upgrades, and excess baggage on EGYPTAIR flights. However, 20% are converted into Tier Miles to help you upgrade your EGYPTAIR Plus membership tier.

We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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