Personal Banking FAQs

1. Log into your Mobile Banking app
2. Go to “Login Settings” from your profile
3. Tap on “Disable Fingerprint Login”.

1. Log into your Mobile Banking app
2. Go to “Login Settings” from your profile
3. Tap on “Disable Fingerprint Login”.

You can issue a chequebook through one of the following channels*:

• Branch network
• ATMs
• Phone Banking

Internet Banking and Mobile Banking through the steps below:

1. Go to “Requests”
2. For Mobile Banking: Select “Other Requests” then “Request New Chequebook” For Internet Banking: Select “Request New Chequebook”
3. Choose the branch you want it to be delivered to
4. Fill out the form to complete your request

*To issue chequebooks, the account balance should be EGP 25,000. starting 22^nd of June,2023

You can issue a chequebook through one of the following channels*:

• Branch network
• ATMs
• Phone Banking

Internet Banking and Mobile Banking through the steps below:

1. Go to “Requests”
2. For Mobile Banking: Select “Other Requests” then “Request New Chequebook” For Internet Banking: Select “Request New Chequebook”
3. Choose the branch you want it to be delivered to
4. Fill out the form to complete your request

*To issue chequebooks, the account balance should be EGP 25,000. starting 22^nd of June,2023

1. Click on “Forgot/Reset Password” through the app, and fill in the below:

• Username: Input your Online Banking username.
• New password
• New password Confirmation
• Debit/Credit Card Number
• Debit/Credit Card PIN
• Then click on “Next”.

1. Click on “Forgot/Reset Password” through the app, and fill in the below:

• Username: Input your Online Banking username.
• New password
• New password Confirmation
• Debit/Credit Card Number
• Debit/Credit Card PIN
• Then click on “Next”.

• Log into your Internet or Mobile Banking account
•  Click on the “Requests” tab

        For Mobile Banking: Select “Statements & Documents” then “E-Statement Enrollment”

        For Internet Banking: Select “E-Statement Enrollment”

• Choose “E-Statement Enrollment”
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Press “Submit”
• Press “Confirm” once the confirmation message appears

• Log into your Internet or Mobile Banking account
• For Mobile Banking: Select “Products” then “Apply for Loan or Card”

           For Internet Banking: Select “Requests” then “Apply for Loan or Card”

• Enter your National ID number
• Select the desired product you are applying for (loan or credit card)
• If you’re applying for a credit card, select the desired credit card type. If you’re applying for a loan, enter the requested amount
• Enter net monthly income
• Enter employer’s name
• Enter job title
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Press “Submit”
• Press “Confirm” once the confirmation message appears

Note: A bank representative will get back to the customer within one business day.

Customer to provide signed documents in case of the application approved.

You can easily set up beneficiaries through the application by:

1. Clicking on “Transfers” in the menu,
2. Navigating to “Payments to Others”
3. Clicking on “Add New”
4. Choose the beneficiary type, and fill in the required beneficiary details
5. Then enter the 6-digit OTP from your OTP token
6. Click “Next” to save the beneficiary.

• Log into your Internet or Mobile Banking account
• Go to “Requests”
• For Mobile Banking: Select “Cards Management” then “Dispute Credit Card Transaction”

           For Internet Banking: Select “Dispute Credit Card Transaction”

• Fill out the dispute form on your chosen credit card and mention the reason for dispute

1. Log into your Internet or Mobile Banking account
2. Click on “Apply for products” tab
3. Select “Book CD or TD”
4. Choose type then select from the fields that appear accordingly
5. Click “Next”
6. Read the terms and conditions
7. Check the box to agree to the terms and conditions
8. Click “Confirm”

Note:

• Customers with foreign currency loans cannot book CDs or TDs online and will have to visit a branch
• TDs are booked the same day
• CDs are booked the same day

1. Log into your Internet or Mobile Banking account
2. Click on “Apply for products” tab
3. Select “Book CD or TD”
4. Choose type then select from the fields that appear accordingly
5. Click “Next”
6. Read the terms and conditions
7. Check the box to agree to the terms and conditions
8. Click “Confirm”

Note:

• Customers with foreign currency loans cannot book CDs or TDs online and will have to visit a branch
• TDs are booked the same day
• CDs are booked the same day

1. Log into your Internet or Mobile Banking account
2. Click on “Apply for products” tab
3. Select “Book CD or TD”
4. Choose type then select from the fields that appear accordingly
5. Click “Next”
6. Read the terms and conditions
7. Check the box to agree to the terms and conditions
8. Click “Confirm”

Note:

• Customers with foreign currency loans cannot book CDs or TDs online and will have to visit a branch
• TDs are booked the same day
• CDs are booked the same day

To activate your CIB OTP Token, follow the below steps:

1. Download the CIB OTP Token from your device store.
2. Log into your Internet or Mobile Banking and select ""Activate OTP Token"" from the requests menu.
3. Select ""CIB OTP Token Activation Request"".
4. Review and confirm your mobile number to receive activation link via SMS.
5. Click on the activation link to populate the data in the CIB OTP Token app.
6. Enter the verification code generated from the OTP app in the Internet or Mobile Banking then click ""Submit"".

Click here for a step by step video tutorial on how to activate your OTP Token.

1. Open the Internet or Mobile Banking page
2. Click “Register New User”
3. Select identification method
4. Choose “Account Number” from the list
5. Enter your account number
6. Create username
7. Create password
8. Confirm password
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Select next
12. Enter the OTP password that is sent to your registered mobile number
13. Select “Register”
14. A confirmation message of successful registration will appear

1. Open the Internet or Mobile Banking page
2. Click “Register New User”
3. Select identification method
4. Choose “Account Number” from the list
5. Enter your account number
6. Create username
7. Create password
8. Confirm password
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Select next
12. Enter the OTP password that is sent to your registered mobile number
13. Select “Register”
14. A confirmation message of successful registration will appear