العربية

Online banking results

Visit our Online Banking page to learn how to register

If you enter your Online Banking password several times incorrectly, you will be locked out. In this case, please follow the below steps to unlock your user:

  1. Call 19666
  2. Select 3 (Technical support)
  3. Select 1 (Activate username)
  4. Enter the active debit/credit card 16 digits number
  5. Enter the card’s 4 digits PIN code

Do not forget: Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lowercase letter, you may need to use your phone’s Shift key to change the default from uppercase. In addition, some phones require extra presses on the shift key to enter numbers instead of letters.

No, you can redeem your BONUS Points easily through bonus.cibeg.com. However, you will find a link for BONUS Points website on Internet and Mobile Banking.
  1. Click on “Forgot/Reset Password” through the app, and fill in the below:
  • Username: Input your Online Banking username.
  • New password
  • New password Confirmation
  • Debit/Credit Card Number
  • Debit/Credit Card PIN
  • Then click on “Next”.
  1. Click on “Forgot/Reset Password” through the app, and fill in the below:
  • Username: Input your Online Banking username.
  • New password
  • New password Confirmation
  • Debit/Credit Card Number
  • Debit/Credit Card PIN
  • Then click on “Next”.
No, you can pay your bills through ATM and Smart Wallet.
To ensure your security, access to your account via CIB Online Banking will be locked after five consecutive unsuccessful attempts. You can have it unlocked by contacting our Call Center at 19666.

Please follow the below steps to further secure your information:

  • Do not share your Internet and Mobile Banking username and password with anybody
  • Do not share the PIN code of your card with anyone as it is used for Online Banking registration and password resetting
  • Log out of your Mobile Banking session when finished
  • Do not leave your mobile unattended without logging out
  • Password-protect your mobile device
  • Keep the operating system of your mobile device up to date
  • Inform the CIB call center right away if you lose the mobile phone number registered for the One Time Password (OTP) Higher Authentication.

Please follow the below steps to further secure your information:

  • Do not share your Internet and Mobile Banking username and password with anybody
  • Do not share the PIN code of your card with anyone as it is used for Online Banking registration and password resetting
  • Log out of your Mobile Banking session when finished
  • Do not leave your mobile unattended without logging out
  • Password-protect your mobile device
  • Keep the operating system of your mobile device up to date
  • Inform the CIB call center right away if you lose the mobile phone number registered for the One Time Password (OTP) Higher Authentication.
No, you can pay tuition fees through CIB ATMs. For more info, click here.
No, but you can simply apply for loans and credit cards through the CIB website here.

To access the Mobile Banking service, use your Internet Banking username and password. If you already have an account. Otherwise, you can simply register through the app by clicking on “Register New User”.

Below are the main requirements for registration:

  1. An active debit/credit card on an active savings/current account (an active debit/credit card means it was used at least once through a CIB ATM).
  2. Your debit/credit card PIN code, which you normally use at ATMs.

Now and till March 31, 2021, you can register to the Online banking service without the need to sign the e-banking terms and conditions at the branch. To do so, simply follow the above steps noting that you must sign the e-banking terms and conditions at any time within this permitted period to avoid service suspension

If your phone is lost or stolen, it is unlikely that someone could access your account information unless they also know your online banking username and password. However, for safety precautions, you should contact CIB as soon as possible by calling 19666.
No, you can view your active cards only. You can easily activate your card through IVR or SMS.
Simply, fill in the OTP form in the branch, with your account number that you will use for the external transfers and download the CIB OTP token app or purchase a hard token and activate it through the Online Banking from “Token Activation” under the requests tab.
  1. Open the Internet or Mobile Banking page
  2. Click “Register New User”
  3. Select identification method
  4. Choose “Account Number” from the list
  5. Enter your account number
  6. Create username
  7. Create password
  8. Confirm password
  9. Read the terms and conditions
  10. Check the box to agree to the terms and conditions
  11. Select next
  12. Enter the OTP password that is sent to your registered mobile number
  13. Select “Register”
  14. A confirmation message of successful registration will appear
  1. Open the Internet or Mobile Banking page
  2. Click “Register New User”
  3. Select identification method
  4. Choose “Account Number” from the list
  5. Enter your account number
  6. Create username
  7. Create password
  8. Confirm password
  9. Read the terms and conditions
  10. Check the box to agree to the terms and conditions
  11. Select next
  12. Enter the OTP password that is sent to your registered mobile number
  13. Select “Register”
  14. A confirmation message of successful registration will appear
  1. Open the Internet or Mobile Banking page
  2. Click “Register New User”
  3. Select identification method
  4. Choose “Passport Number” from the list
  5. Enter your passport number
  6. Create username
  7. Create your password
  8. Confirm password
  9. Read the terms and conditions
  10. Check the box to agree to the terms and conditions
  11. Select next
  12. Enter the OTP password that is sent to your registered mobile number
  13. Select “Register”
  14. A confirmation message of successful registration will appear
 
  1. Open the Internet or Mobile Banking page
  2. Click “Register New User”
  3. Select identification method
  4. Choose “National ID Number” from the list
  5. Enter your National ID number
  6. Create username
  7. Create your password
  8. Confirm password
  9. Read the terms and conditions
  10. Check the box to agree to the terms and conditions
  11. Select Next
  12. Enter the OTP password that is sent to your registered mobile number
  13. Select “Register”
  14. A confirmation message of successful registration will appear
 
Yes, your personal information is safe with CIB Mobile Banking, which offers extensive security features to ensure that you can conduct your banking transactions in a safe and private online environment. The highest industry standards of security are applied to both Internet Banking and Mobile Banking.
We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

We use cookies and similar technologies to personalize your experience , and make sure the most relevant content reaches you. Learn more about our use of cookies.

Reject Accept
    Comparing (0/3)
    Compare
    Comparing (0/3)