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Account information accessed by Mobile Banking and Internet Banking are protected the same way: our authentication process includes your Mobile Banking username, password, and a 6-digit OTP in case of external transfers. For additional protection, we recommend locking your mobile device when not in use.
Since you are already an Internet Banking user, you can use the same username and password to log into Mobile Banking.
Yes, your personal information is safe with CIB Mobile Banking, which offers extensive security features to ensure that you can conduct your banking transactions in a safe and private online environment. The highest industry standards of security are applied to both Internet Banking and Mobile Banking.
Yes, your personal information is safe with CIB Mobile Banking, which offers extensive security features to ensure that you can conduct your banking transactions in a safe and private online environment. The highest industry standards of security are applied to both Internet Banking and Mobile Banking.
Transaction limits for Mobile Banking are the same as Internet Banking, and can be found under “Transfers Limits” in the Internet Banking’s help section.
Visit our Online Banking page to learn how to register

The application is available on the App Store for Apple devices and on Google Play for Android devices. Please search for the CIB Mobile Banking application in your store and download it.

For iPhone®:

  1. Navigate to the App Store
  2. Search for "CIB Mobile Banking"
  3. Select "Install" to download the application

For Android™:

  1. Navigate to the Google Play Store
  2. Search for "CIB Mobile Banking"
  3. Select "Install" to download the application
Using the CIB Mobile Banking application, you can access your personal accounts quickly and easily, but navigation and addition of related accounts are only available through Internet Banking. You can, however, add the accounts as beneficiaries and enjoy transferring to them through Mobile Banking.
Using the CIB Mobile Banking application, you can access your personal accounts quickly and easily, but navigation and addition of related accounts are only available through Internet Banking. You can, however, add the accounts as beneficiaries and enjoy transferring to them through Mobile Banking.
For a better user experience, we recommend that you use the application on a mobile device. You can access Internet Banking from your tablet’s browser.
For a better user experience, we recommend that you use the application on a mobile device. You can access Internet Banking from your tablet’s browser.

To access the Mobile Banking service, use your Internet Banking username and password. If you already have an account. Otherwise, you can simply register through the app by clicking on “Register New User”.

Below are the main requirements for registration:

  1. An active debit/credit card on an active savings/current account (an active debit/credit card means it was used at least once through a CIB ATM).
  2. Your debit/credit card PIN code, which you normally use at ATMs.

Now and till March 31, 2021, you can register to the Online banking service without the need to sign the e-banking terms and conditions at the branch. To do so, simply follow the above steps noting that you must sign the e-banking terms and conditions at any time within this permitted period to avoid service suspension

Once a username is set on the Internet Banking, it cannot be renamed.
Once a username is set on the Internet Banking, it cannot be renamed.
No, you can redeem your BONUS Points easily through bonus.cibeg.com. However, you will find a link for BONUS Points website on Internet and Mobile Banking.
  • Log into your Internet or Mobile Banking account
  •  Click on the “Requests” tab

        For Mobile Banking: Select “Statements & Documents” then “E-Statement Enrollment”

        For Internet Banking: Select “E-Statement Enrollment”

  • Choose “E-Statement Enrollment”
  • Read the terms and conditions
  • Check the box to agree to the terms and conditions
  • Press “Submit”
  • Press “Confirm” once the confirmation message appears
  1. Log into your Mobile Banking app
  2. Go to “Login Settings” from your profile
  3. Tap on “Disable Fingerprint Login”.
  1. Log into your Mobile Banking app
  2. Go to “Login Settings” from your profile
  3. Tap on “Disable Fingerprint Login”.
The Mobile Banking service is available outside Egypt. We recommend that you check your roaming coverage and charges prior to your travel date.

Please follow the below steps to further secure your information:

  • Do not share your Internet and Mobile Banking username and password with anybody
  • Do not share the PIN code of your card with anyone as it is used for Online Banking registration and password resetting
  • Log out of your Mobile Banking session when finished
  • Do not leave your mobile unattended without logging out
  • Password-protect your mobile device
  • Keep the operating system of your mobile device up to date
  • Inform the CIB call center right away if you lose the mobile phone number registered for the One Time Password (OTP) Higher Authentication.
We care Our dedicated team is committed to meeting your needs

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On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

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Our trained team of tellers and relationship managers are here to help you get the service you need. 

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