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Yes, your personal information is safe with CIB Mobile Banking, which offers extensive security features to ensure that you can conduct your banking transactions in a safe and private online environment. The highest industry standards of security are applied to both Internet Banking and Mobile Banking.
- Open the Internet or Mobile Banking page
- Click “Register New User”
- Select identification method
- Choose “National ID Number” from the list
- Enter your National ID number
- Create username
- Create your password
- Confirm password
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Select Next
- Enter the OTP password that is sent to your registered mobile number
- Select “Register”
- A confirmation message of successful registration will appear
Account information accessed by Mobile Banking and Internet Banking are protected the same way: our authentication process includes your Mobile Banking username, password, and a 6-digit OTP in case of external transfers. For additional protection, we recommend locking your mobile device when not in use.
- Click on “Forgot/Reset Password” through the app, and fill in the below:
- Username: Input your Online Banking username.
- New password
- New password Confirmation
- Debit/Credit Card Number
- Debit/Credit Card PIN
- Then click on “Next”.
- Click on the transfers in the main menu,
- Choose “Pay Credit Card”
- Choose the source account, credit card to settle and enter the desired amount
- Click “Transfer”.
- Open the Internet or Mobile Banking page
- Click “Register New User”
- Select identification method
- Choose “Passport Number” from the list
- Enter your passport number
- Create username
- Create your password
- Confirm password
- Read the terms and conditions
- Check the box to agree to the terms and conditions Select next
- Enter the OTP password that is sent to your registered mobile number
- Select “Register”
- A confirmation message of successful registration will appear
- Open the Internet or Mobile Banking page
- Click “Register New User”
- Select identification method
- Choose “National ID Number” from the list
- Enter your National ID number
- Create username
- Create your password
- Confirm password
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Select Next
- Enter the OTP password that is sent to your registered mobile number
- Select “Register”
14. A confirmation message of successful registration will appear
Visit our Online Banking page to learn how to register
- TAT for booking a TD is on the same day, and 1 business day for CDs
- TAT for Online Banking registration with account number, National ID, or passport number is immediate
- TAT for opening an additional sub account is immediate
- TAT for booking a TD is on the same day, and 1 business day for CDs
- TAT for Online Banking registration with account number, National ID, or passport number is immediate
- TAT for opening an additional sub account is immediate
- TAT for changing direct debit is 2 business days
- TAT for replacing a debit or credit card is 5 business days
- TAT for booking a TD/CD is on the same day
- TAT for Online Banking registration with account number, National ID, or passport number is immediate
- TAT for opening an additional sub account is immediate
By nature and for your own security, the One Time Passcode (OTP) is created to be used only once with every third party transfer.
Please contact CIB Call Center operating 24/7 on 19666 or visit the nearest CIB branch to have
your mobile number updated on the banking system.
From the Internet Banking or Mobile Banking homepage:
- Go to “Requests”
- For Mobile Banking: Select “Contact Info” then “Update Contact Information”
For Internet Banking: Select “Update Contact Information”
- Fill out the form with your updated contact information
- Enter your 6-digit OTP to submit your request
Simply, fill in the OTP form in the branch, with your account number that you will use for the external transfers and download the CIB OTP token app or purchase a hard token and activate it through the Online Banking from “Token Activation” under the requests tab.
From the Internet Banking home page:
- Click on “Historical Statements” in the main menu
- Go to “Card Statements”
- “Choose your desired card”.
- You can view transactions for the current and the previous month for each card, regardless of the card due date (25th or 10th of each month).
- Please remember that you can check your historical card statement for the previous months from the statement option found in the main navigation.
- From Internet Banking Home Page
- Go to “Requests”
- Click on Change limit on supplementary credit card
- Fill in the form with your new limit.
This can be done through the “User Requests” found under the “Requests” tab where you can view all your submitted requests and check their status (Pending, Approved or Rejected), view their details and receive additional feedback regarding any request.
- From the Internet Banking Home Page, click on the desired account then click on “View More”
- Click on the “Transaction History” tab and select the “Label” tag for the transactions
- Click on “Label” next to each transaction to label it by creating a new label or selecting from an existing set of labels you have created before.
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