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By nature and for your own security, the One Time Passcode (OTP) is created to be used only once with every third party transfer.
This can be done through the “User Requests” found under the “Requests” tab where you can view all your submitted requests and check their status (Pending, Approved or Rejected), view their details and receive additional feedback regarding any request.
If you forget your username, follow the below steps:
- Call 19666
- Select 3 (Technical support)
- Select 1 (Retrieve username)
- Enter the active debit/credit card 16 digits number
- Enter the card’s 4 digits PIN code
- Username will be sent via SMS on your registered mobile number
If you forget your username, follow the below steps:
- Call 19666
- Select 3 (Technical support)
- Select 1 (Retrieve username)
- Enter the active debit/credit card 16 digits number
- Enter the card’s 4 digits PIN code
- Username will be sent via SMS on your registered mobile number
In addition to the regular login with your username and password, you can request the One Time Password (OTP) for Higher Authentication access, if you need to perform third Party transfers simply through CIB OTP token application or the hard token.
In addition to the regular login with your username and password, you can request the One Time Password (OTP) for Higher Authentication access, if you need to perform third Party transfers simply through CIB OTP token application or the hard token.
If you enter the OTP 5 times incorrectly, the transaction will be canceled and the card will be blocked from further online transactions for your card’s security. In such cases, you will have to contact CIB Call Center 19666 and go in person to unlock the card after having your identity verified.
If you enter the OTP 5 times incorrectly, the transaction will be canceled and the card will be blocked from further online transactions for your card’s security. In such cases, you will have to contact CIB Call Center 19666 and go in person to unlock the card after having your identity verified.
The OTP is valid for 10 minutes. If entered correctly, the transaction is completed. In case you enter expired OTP, you will be shown a screen notifying you of the OTP expiration and you will have to re-do the transaction.
The OTP is valid for 10 minutes. If entered correctly, the transaction is completed. In case you enter expired OTP, you will be shown a screen notifying you of the OTP expiration and you will have to re-do the transaction.
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