Personal Banking FAQs

1. Click on “Forgot/Reset Password” through the app, and fill in the below:

• Username: Input your Online Banking username.
• New password
• New password Confirmation
• Debit/Credit Card Number
• Debit/Credit Card PIN
• Then click on “Next”.

1. Go to https://ebanking.cibeg.com
2. Click on “Register New User ” below the Sign-In area
3. Fill in the following fields:
   • Username
   • Password
   • Password Confirmation
   • Card Number
   • Card PIN
4. Check the “I accept the terms” box after carefully reviewing it
5. Click on “Register New User”.

1. Log into your Mobile Banking app
2. Go to “Login Settings” from your profile
3. Tap on “Disable Fingerprint Login”.

1. Click on “Forgot/Reset Password” through the app, and fill in the below:

• Username: Input your Online Banking username.
• New password
• New password Confirmation
• Debit/Credit Card Number
• Debit/Credit Card PIN
• Then click on “Next”.

Please follow the below steps to further secure your information:

• Do not share your Internet and Mobile Banking username and password with anybody
• Do not share the PIN code of your card with anyone as it is used for Online Banking registration and password resetting
• Log out of your Mobile Banking session when finished
• Do not leave your mobile unattended without logging out
• Password-protect your mobile device
• Keep the operating system of your mobile device up to date
• Inform the CIB call center right away if you lose the mobile phone number registered for the One Time Password (OTP) Higher Authentication.

You can easily set up beneficiaries through the application by:

1. Clicking on “Transfers” in the menu,
2. Navigating to “Payments to Others”
3. Clicking on “Add New”
4. Choose the beneficiary type, and fill in the required beneficiary details
5. Then enter the 6-digit OTP from your OTP token
6. Click “Next” to save the beneficiary.

You can issue a chequebook through one of the following channels*:

• Branch network
• ATMs
• Phone Banking

Internet Banking and Mobile Banking through the steps below:

1. Go to “Requests”
2. For Mobile Banking: Select “Other Requests” then “Request New Chequebook” For Internet Banking: Select “Request New Chequebook”
3. Choose the branch you want it to be delivered to
4. Fill out the form to complete your request

*To issue chequebooks, the account balance should be EGP 25,000. starting 22^nd of June,2023

From the Internet Banking Home Page:

1. Go to “Requests”
2. Click on “Add Related Accounts”
3. Fill in the form with your related account customer name, the related account number, relation type and your comments if any.

1. Navigate to “Payments to Others”,
2. Go to the beneficiary you want to edit and swipe right,
3. Edit and delete buttons will appear
4. Click on the required action.

• Log into your Internet or Mobile Banking account
• Go to “Requests”
• For Mobile Banking: Select “Cards Management” then “Dispute Credit Card Transaction”

           For Internet Banking: Select “Dispute Credit Card Transaction”

• Fill out the dispute form on your chosen credit card and mention the reason for dispute

1. From Internet Banking Home Page
2. “Money transfers”
3. “Charity Payments”.

From the Internet Banking Home Page:

1. Go to “Requests”
2. Click on “Add Related Accounts”
3. Fill in the form with your related account customer name, the related account number, relation type and your comments if any.

You can issue a chequebook through one of the following channels*:

• Branch network
• ATMs
• Phone Banking

Internet Banking and Mobile Banking through the steps below:

1. Go to “Requests”
2. For Mobile Banking: Select “Other Requests” then “Request New Chequebook” For Internet Banking: Select “Request New Chequebook”
3. Choose the branch you want it to be delivered to
4. Fill out the form to complete your request

*To issue chequebooks, the account balance should be EGP 25,000. starting 22^nd of June,2023