Online banking results
You will need to have the Higher Authentication Service (OTP) available on your account so that you can transfer to/from any of your related accounts.
- Password has to be 8 to 12 characters in length
- Password must be alphanumeric with a minimum of 2 letters and 2 digits: This means that a password cannot be all made of only letters or only numbers, but a combination of both with a minimum of 2 from each type
- Password is case sensitive. If part of your password is capital or small letter, you will need to always type it the same way when you log on.
- You cannot use Arabic letters in the password
- Username cannot be part of the password
- Password has to be 8 to 12 characters in length
- Password must be alphanumeric with a minimum of 2 letters and 2 digits: This means that a password cannot be all made of only letters or only numbers, but a combination of both with a minimum of 2 from each type
- Password is case sensitive. If part of your password is capital or small letter, you will need to always type it the same way when you log on.
- You cannot use Arabic letters in the password
- Username cannot be part of the password
- Password has to be 8 to 12 characters in length
- Password must be alphanumeric with a minimum of 2 letters and 2 digits: This means that a password cannot be all made of only letters or only numbers, but a combination of both with a minimum of 2 from each type
- Password is case sensitive. If part of your password is capital or small letter, you will need to always type it the same way when you log on.
- You cannot use Arabic letters in the password
- Username cannot be part of the password
Once you have added your related account to your Internet Banking, you can use the same OTP token app for both accounts.
Once a username is set, it cannot be changed.
By clicking on an account then clicking on the “View More” button, you can view your account’s details, transaction history, account activity, scheduled transactions and money spending.
By clicking on an account then clicking on the “View More” button, you can view your account’s details, transaction history, account activity, scheduled transactions and money spending.
By nature and for your own security, the One Time Passcode (OTP) is created to be used only once with every third party transfer.
From Internet Banking home page:
- Go to “Requests”
- Click on Dispute Credit Card Transaction
- Fill in the dispute form on your chosen credit card mentioning the reason of dispute.
- The username has to be alphanumeric with no Arabic characters: You can use letters and/or numbers, but all letters have to be in English
- Maximum username length is 30 characters: You can have a username of one letter or one number if you find it available, but you cannot go over 30 in length
- Username is case sensitive: If part of your username is capital or small letter, you will need to always type it the same way when you log on
- Spaces and special characters (“ ' * % & /) are not allowed
- If you are consistently receiving invalid credentials error, please make sure you try a different username.
- You only need to have an active debit or credit card on an active Saving/Current Account or an active credit card
- An active debit card means it has been used at least once through a CIB ATM
- An active credit card means than it has been activated through CIB Call Center
- You need to have your debit/credit card PIN code
- You have to sign the e-service agreement at the nearest branch.
If you enter the OTP 5 times incorrectly, the transaction will be canceled and the card will be blocked from further online transactions for your card’s security. In such cases, you will have to contact CIB Call Center 19666 and go in person to unlock the card after having your identity verified.
- You can view transactions for the current and the previous month for each card, regardless of the card due date (25th or 10th of each month).
- Please remember that you can check your historical card statement for the previous months from the statement option found in the main navigation.
This can be done through the “User Requests” found under the “Requests” tab where you can view all your submitted requests and check their status (Pending, Approved or Rejected), view their details and receive additional feedback regarding any request.
It is important to download mobile apps from trustworthy and certified sources only. Make sure that CIB is listed as the app publisher or seller in the app store or download site.
It is important to download mobile apps from trustworthy and certified sources only. Make sure that CIB is listed as the app publisher or seller in the app store or download site.
Please send an e-mail to cibcustomercareunit@cibeg.com or call us at 19666.
If you forget your username, follow the below steps:
- Call 19666
- Select 3 (Technical support)
- Select 1 (Retrieve username)
- Enter the active debit/credit card 16 digits number
- Enter the card’s 4 digits PIN code
- Username will be sent via SMS on your registered mobile number
Yes, you can have a notification appear on your Internet banking home page once you sign in if an account’s balance falls below or rises above a certain limit, this can be done through “Notifications” under the “Settings” tab where you can set up your rule.
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