Personal Banking FAQs

1. Navigate to “Payments to Others”,
2. Go to the beneficiary you want to edit and swipe right,
3. Edit and delete buttons will appear
4. Click on the required action.

1. Click on “Transfers” in the main menu
2. Choose “Payments to Others”
3. Choose the beneficiary you want to transfer to, edit any details needed,
4. Enter your 6-digit OTP,
5. Click ”Pay”.

1. Click on “Transfers” in the menu
2. Choose “Transfer to your Accounts”
3. Choose the source and destination accounts,
4. Enter the desired amount,
5. Click “Transfer”.

1. Click on “Transfers” in the main menu
2. Choose “Payments to Others”
3. Choose the beneficiary you want to transfer to, edit any details needed,
4. Enter your 6-digit OTP,
5. Click ”Pay”.

1. Click on “Transfers” in the menu
2. Choose “Transfer to your Accounts”
3. Choose the source and destination accounts,
4. Enter the desired amount,
5. Click “Transfer”.

Yes, you can:

1. Simply click on the account you want to set as the source account for the scheduled transaction,
2. then click on the round orange icon. Click on “Scheduled Transactions”,
3. then “New Standing Order”. Choose your preferred type of transaction, whether to one of your accounts, a 3rd party account or to your own credit card,
4. then fill in the required payment details and click “Next”. Y

our scheduled transaction will be saved and you can access it again in the same place if you need to edit or delete it. Please note: In case of setting up a transaction to a 3rd party account, you will have to enter a 6-digit OTP.

Yes, you can:

1. Simply click on the account you want to set as the source account for the scheduled transaction,
2. then click on the round orange icon. Click on “Scheduled Transactions”,
3. then “New Standing Order”. Choose your preferred type of transaction, whether to one of your accounts, a 3rd party account or to your own credit card,
4. then fill in the required payment details and click “Next”. Y

our scheduled transaction will be saved and you can access it again in the same place if you need to edit or delete it. Please note: In case of setting up a transaction to a 3rd party account, you will have to enter a 6-digit OTP.

1. Click on the transfers in the main menu,
2. Choose “Pay Credit Card”
3. Choose the source account, credit card to settle and enter the desired amount
4. Click “Transfer”.

If you forget your username, follow the below steps:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Retrieve username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code
6. Username will be sent via SMS on your registered mobile number

1. Tap on the fingerprint icon on the landing page
2. Choose “Enable Fingerprint Login”
3. Enter your username and password. Your biometrics will be saved and you will be able to log in using your fingerprint.

1. Tap on the fingerprint icon on the landing page
2. Choose “Enable Fingerprint Login”
3. Enter your username and password. Your biometrics will be saved and you will be able to log in using your fingerprint.

If you forget your username, follow the below steps:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Retrieve username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code
6. Username will be sent via SMS on your registered mobile number

1. Click on the transfers in the main menu,
2. Choose “Pay Credit Card”
3. Choose the source account, credit card to settle and enter the desired amount
4. Click “Transfer”.

1. Sign in to CIB Internet Banking
2. Go to “Password Settings” under the “Settings” tab
3. Click on “Change password” and fill in the following fields:

• Old password
• New password
• New password confirmation

4. Click “Confirm” You can also reset your password without logging in by following the steps illustrated in the previous question.

1. Sign in to CIB Internet Banking
2. Go to “Password Settings” under the “Settings” tab
3. Click on “Change password” and fill in the following fields:

• Old password
• New password
• New password confirmation

4. Click “Confirm” You can also reset your password without logging in by following the steps illustrated in the previous question.

In order to perform a third party transfer outside your own accounts, you have to set up your third party payment beneficiary first. This can be done through the following:

1. From the Internet Banking home page
2. Select “Money transfers”
3. "Payments to Others”
4. Click on “Add New” and set up your beneficiary
5. From the Internet Banking home page
6. Click “Edit” in the quick pay widget
7. It will direct you to the Payments to others page
8. Click on “Add New” and set up your beneficiary

You will also need a One Time Password (OTP) generated from either hard token or soft token to authenticate your third party payments.

In order to perform a third party transfer outside your own accounts, you have to set up your third party payment beneficiary first. This can be done through the following:

1. From the Internet Banking home page
2. Select “Money transfers”
3. "Payments to Others”
4. Click on “Add New” and set up your beneficiary
5. From the Internet Banking home page
6. Click “Edit” in the quick pay widget
7. It will direct you to the Payments to others page
8. Click on “Add New” and set up your beneficiary

You will also need a One Time Password (OTP) generated from either hard token or soft token to authenticate your third party payments.