Online banking results
- From the Internet Banking Home Page, click on the desired account then click on “View More”
- Click on the “Transaction History” tab and select the “Label” tag for the transactions
- Click on “Label” next to each transaction to label it by creating a new label or selecting from an existing set of labels you have created before.
From the Internet Banking or Mobile Banking homepage:
- Go to “Requests”
- For Mobile Banking: Select “Contact Info” then “Update Contact Information”
For Internet Banking: Select “Update Contact Information”
- Fill out the form with your updated contact information
- Enter your 6-digit OTP to submit your request
Simply, fill in the OTP form in the branch, with your account number that you will use for the external transfers and download the CIB OTP token app or purchase a hard token and activate it through the Online Banking from “Token Activation” under the requests tab.
From the Internet Banking home page:
- Click on “Historical Statements” in the main menu
- Go to “Card Statements”
- “Choose your desired card”.
- Sign in to CIB Internet Banking
- Go to “Password Settings” under the “Settings” tab
- Click on “Change password” and fill in the following fields:
- Old password
- New password
- New password confirmation
4. Click “Confirm” You can also reset your password without logging in by following the steps illustrated in the previous question.
- Sign in to CIB Internet Banking
- Go to “Password Settings” under the “Settings” tab
- Click on “Change password” and fill in the following fields:
- Old password
- New password
- New password confirmation
4. Click “Confirm” You can also reset your password without logging in by following the steps illustrated in the previous question.
If you forget your username, follow the below steps:
- Call 19666
- Select 3 (Technical support)
- Select 1 (Retrieve username)
- Enter the active debit/credit card 16 digits number
- Enter the card’s 4 digits PIN code
- Username will be sent via SMS on your registered mobile number
- Go to CIB Internet Banking page https://ebanking.cibeg.com
- Click on “Forgot / Reset Password”
- Fill in the following fields:
- Username: Input your CIB Internet Banking Username
- Password: Choose a new password
- Password Confirmation: Enter your password again to make sure it is input correctly
- Card Number: Input the 16 digits of your active debit/credit card without any spaces
- Card PIN: Input the PIN code of your Debit/credit card
Click on “Reset”.
- Go to CIB Internet Banking page https://ebanking.cibeg.com
- Click on “Forgot / Reset Password”
- Fill in the following fields:
- Username: Input your CIB Internet Banking Username
- Password: Choose a new password
- Password Confirmation: Enter your password again to make sure it is input correctly
- Card Number: Input the 16 digits of your active debit/credit card without any spaces
- Card PIN: Input the PIN code of your Debit/credit card
Click on “Reset”.
Session timeout is designed to protect your Mobile Banking from being accessed by someone else when your device is unattended. If you leave a Mobile Banking session without activity for 5 minutes, you will be automatically logged out and directed to the main page upon trying to perform any activity after the session times out.
In addition to the regular login with your username and password, you can request the One Time Password (OTP) for Higher Authentication access, if you need to perform third Party transfers simply through CIB OTP token application or the hard token.
Session timeout is designed to protect your Mobile Banking from being accessed by someone else when your device is unattended. If you leave a Mobile Banking session without activity for 5 minutes, you will be automatically logged out and directed to the main page upon trying to perform any activity after the session times out.
If you enter the OTP 5 times incorrectly, the transaction will be canceled and the card will be blocked from further online transactions for your card’s security. In such cases, you will have to contact CIB Call Center 19666 and go in person to unlock the card after having your identity verified.
If your phone is lost or stolen, it is unlikely that someone could access your account information unless they also know your online banking username and password. However, for safety precautions, you should contact CIB as soon as possible by calling 19666.
The OTP is valid for 10 minutes. If entered correctly, the transaction is completed. In case you enter expired OTP, you will be shown a screen notifying you of the OTP expiration and you will have to re-do the transaction.
The quick pay widget is a fast and easy way to perform a third party payment. It allows you to configure beneficiaries you transfer to frequently on your home page and simply execute a transfer by just clicking “Pay” and entering your 6-digits OTP. To add a beneficiary to quick pay, turn on quick pay next to the desired beneficiary and it will appear on the home page in the quick pay widget.
The quick pay widget is a fast and easy way to perform a third party payment. It allows you to configure beneficiaries you transfer to frequently on your home page and simply execute a transfer by just clicking “Pay” and entering your 6-digits OTP. To add a beneficiary to quick pay, turn on quick pay next to the desired beneficiary and it will appear on the home page in the quick pay widget.
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