- Log in to your Online Banking account
- Click on “Transfers” on the home page
- Choose the transfer type or select the beneficiary
- Click on “Transfer”
- Click on “Schedule” next to the transfer amount
- Select the transaction date
- Click on the “Toggle” button next to “Recurring Transfer”
- Select the recurring frequency
- Set the end date, if needed
- Click on “Continue” and follow the remaining transfer steps
- Log in to your Online Banking account
- Click on “Credit Cards” under the “Cards” section on the home page
- Select the card and click on “Show My Transactions”
- Select the transaction to dispute
- On the transaction details page, click on “Dispute this Transaction”
- Fill in the dispute reason
- Click on “submit”
- Request submitted successfully
- Login to your Online Banking account
- Click on “Transfers” from the home page
- Choose the type of transfer you need to perform
- Click on “New Beneficiary”
- For an Inside CIB beneficiary, enter the account number or IBAN number
- For an outside transfer, enter all required beneficiary and bank details
- Choose “Save Beneficiary & Close”
- Create a nickname for the beneficiary, select the sending account, then click on “Save Beneficiary”
- Enter the OTP from your activated CIB OTP token app
- Beneficiary added successfully
- Log in to your Online Banking account
- Tap the “Add Icon (+)” next to the “Cards” section on the home page
- Click on “Credit Cards”
- Choose between the offered credit card types
- Click on “Apply Now”
- Choose the type “Secured Card” or “Unsecured Card”
- Check the box to agree to the terms and conditions and click on “I Agree”
- Click on “Confirm”
- Review the request summary, then click on “Confirm” button
- Credit Card request submitted successfully
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card
- Click on “Limit Increase”
- Check the box to agree to the terms and conditions and click on “I Agree”
- Review the request summary, then click on “Confirm” button
- Request submitted successfully
- Log in to your Online Banking account
- Click on “Add Icon (+)”, next to the “Savings & Investments” section
- Click on “Certificates of Deposits (CD)/Time Deposit (TD)”
- Click on “Book now” for either Certificate of Deposit or Time Deposit
- Fill in the required information, such as currency, interest frequency, tenor, maturity instructions, debit account, deposit amount and choose the accounts that amount will be debited from, principle credited to and interest account to credit to
- Review the Certificate of Deposit (CD)/Time Deposit (TD) request summary
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Time Deposit (CD)/ /Time Deposit (TD) booked successfully
- Log in to your Online Banking account
- Click on “Add Icon (+)”, next to the “Loans” section
- Click on “Loans”
- Fill in the required information, such as type of loan, amount, purpose and loan tenor
- Review the loan summary
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Loan request submitted successfully
- Log in to your Online Banking account
- When using the Mobile Banking app, click on “More” on the bottom of the page
- Click on “Request Cheque Book” under “Services”
- When using the Internet Banking service, click on "Services" on the home page and select "Request Center"
- Then, click on "Request Cheque Book"
- Fill in the required data, such as the account for the Cheque Book, number of leaves, area and delivery branch
- Review the Cheque Book Issuance Request Summary
- Click on “Submit Request”
- Request submitted successfully
Yes, you can enroll in any transaction with a minimum amount of EGP 500, whether it is a purchase or a cash withdrawal with available tenor ranges from 3 months to 60 months. Enrollments can be accepted only if the transactions are still before their due date, the value of the transaction is within the card limit, you are in good standing with no arrears, and the full transaction value should be available for installment. This could be done from our contact center at 19666 or the Mobile Banking app. After submitting the request, it will be reviewed within 24 hours, and you will receive a notification if approved. Also, you can follow up on the case from the Mobile Banking app.
Yes, you can pay any transaction in installments with a minimum amount of EGP 500, whether it is a purchase or cash withdrawal. The available tenor ranges from 3 months to 60 months, added to the interest rate of the selected plan from our contact center at 19666 or the Mobile Banking app. After submitting the request, it will be reviewed within 24 hours, and you will receive a notification if approved. Also, you can follow up on the case from the Mobile Banking app.
You can view it over the Mobile Banking app/ Internet Banking or contact our Call Center at 19666.
- Log in to your Online Banking account
- The "Related Accounts" section will appear on the home page with the related account names
- Click on “Switch”
- You will enter the related account mode, allowing you to act on behalf of the accessed related account and make third-party transfers using your main account's activated OTP.
Yes, once the Equal Payment Plan is activated, you will receive an SMS on the registered mobile number with all the Equal Payment Plan details and the first due date. Also, you can check your request status from our Mobile Banking app.
- Click on “Register Now” on the Login Page
- Choose your preferred registration method
- Fill in the following field and click on “Continue”
- Create a unique username and password according to the set criteria
- Enter CAPTCHA shown on the screen
- Read the terms and conditions
- Check the box to agree to the terms and conditions, then click on “Create Account”
- As a second factor of authentication, enter the OTP sent to your registered mobile number
- Registration is successful
- Click on “Login”
- Enter the username and password to log in to your account
- Log in to your Online Banking account
- Click on “Add Icon (+)", next to the “Savings & Investments” section, then select “Accounts”
- Select the type of the additional account you want to open and its currency
- Select the account that will be used to obtain your signature
- Click on “Next”
- Review the account information summary before proceeding
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- The account has been opened successfully
- Log in to your Online Banking account
- Click on "Transfers" on the home page
- Click on "Own Accounts" under "Transfers Type”
- Choose the account to pay from and account to transfer to
- Enter the transfer amount
- Click on “Continue”
- Review the Transfer Summary before proceeding
- Click on “Confirm”
- You can extract the “Transaction Receipt” from top right side of the final screen
- Login to your Online Banking account
- Click on “Transfers” on the home page
- Click on “Local” under “Transfer Types”
- Select “Transfer to another CIB Account”
- Choose the beneficiary if it’s already added, or add beneficiary first if you don’t have a saved one
- Choose the account you want to transfer from
- Click on “update”
- Enter the transfer amount and purpose
- Click on “Continue”
- Review the transfer summary before proceeding
- Click on “Confirm”
- Enter the OTP from your activated CIB OTP Token app
- Transfer submitted successfully
- You can extract the “Transaction Receipt” from top right side of the final screen
The Related Accounts feature allows you to manage the accounts of your loved ones and necessary individuals without requiring their usernames or passwords. You can access these Related Accounts from your own account by submitting a request, which will then be processed by our team
- Log in to your Online Banking user
- Click on “Profile” icon
- Choose “Related Accounts”
- Click on “Add New Related Account”
- You will find a quick brief of the service. Click on “Continue”
- Fill in the required details:
- Customer name
- Relation type (Grant, Joint, Minor, Power of attorney)
- Date of birth (in case of Minor)
- Related account number
- Notes (Optional)
- Click on “Continue”
- Review the request details
- Check the box to agree to the terms and conditions after reading them
- Click on “Confirm Request”
Your request will be submitted successfully and will be verified by the bank before being added as a related account.
- Log in to your Online Banking account
- Click on “Accounts” under “Savings & Investments” section
- Select the account
- Click on the “View All” next to “Transactions”
- Click on “Filter”
- Filter by date or amount range, then click on “Apply”
- Then, click on “Download Transactions”
- In case you want to change the filter data, choose clear all
- Choose the needed format to download transactions, then click on “Download”
- You can activate the biometrics feature during your first login or by clicking on “Profile” at the top of the page
- Click on the “Toggle” button next to “Login using the biometrics feature”
- Check the box to agree to the terms and conditions
- Click on “Activate Now”
- Enter your current password, then click on “Continue”
- Enter the OTP received via SMS on your registered number
- Biometric feature activated successfully
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