Yes, you can pay any transaction in installments with a minimum amount of EGP 500, whether it is a purchase or cash withdrawal. The available tenor ranges from 3 months to 60 months, added to the interest rate of the selected plan from our contact center at 19666 or the Mobile Banking app. After submitting the request, it will be reviewed within 24 hours, and you will receive a notification if approved. Also, you can follow up on the case from the Mobile Banking app.
Yes, you can enroll in any transaction with a minimum amount of EGP 500, whether it is a purchase or a cash withdrawal with available tenor ranges from 3 months to 60 months. Enrollments can be accepted only if the transactions are still before their due date, the value of the transaction is within the card limit, you are in good standing with no arrears, and the full transaction value should be available for installment. This could be done from our contact center at 19666 or the Mobile Banking app. After submitting the request, it will be reviewed within 24 hours, and you will receive a notification if approved. Also, you can follow up on the case from the Mobile Banking app.
- Log in to your Online Banking account
- When using the Mobile Banking app, click on “More” on the bottom of the page
- Click on “Request Cheque Book” under “Services”
- When using the Internet Banking service, click on "Services" on the home page and select "Request Center"
- Then, click on "Request Cheque Book"
- Fill in the required data, such as the account for the Cheque Book, number of leaves, area and delivery branch
- Review the Cheque Book Issuance Request Summary
- Click on “Submit Request”
- Request submitted successfully
- Log in to your Online Banking account
- Click on “Add Icon (+)”, next to the “Savings & Investments” section
- Click on “Certificates of Deposits (CD)/Time Deposit (TD)”
- Click on “Book now” for either Certificate of Deposit or Time Deposit
- Fill in the required information, such as currency, interest frequency, tenor, maturity instructions, debit account, deposit amount and choose the accounts that amount will be debited from, principle credited to and interest account to credit to
- Review the Certificate of Deposit (CD)/Time Deposit (TD) request summary
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Time Deposit (CD)/ /Time Deposit (TD) booked successfully
- Log in to your Online Banking account
- Click on “Add Icon (+)”, next to the “Loans” section
- Click on “Loans”
- Fill in the required information, such as type of loan, amount, purpose and loan tenor
- Review the loan summary
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Loan request submitted successfully
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card
- Click on “Limit Increase”
- Check the box to agree to the terms and conditions and click on “I Agree”
- Review the request summary, then click on “Confirm” button
- Request submitted successfully
- Log in to your Online Banking account
- Tap the “Add Icon (+)” next to the “Cards” section on the home page
- Click on “Credit Cards”
- Choose between the offered credit card types
- Click on “Apply Now”
- Choose the type “Secured Card” or “Unsecured Card”
- Check the box to agree to the terms and conditions and click on “I Agree”
- Click on “Confirm”
- Review the request summary, then click on “Confirm” button
- Credit Card request submitted successfully
- Log in to your Online Banking account
- Click on “Credit Cards” under the “Cards” section on the home page
- Select the card and click on “Show My Transactions”
- Select the transaction to dispute
- On the transaction details page, click on “Dispute this Transaction”
- Fill in the dispute reason
- Click on “submit”
- Request submitted successfully
- Log in to your Online Banking account
- Click on “Transfers” on the home page
- Choose the transfer type or select the beneficiary
- Click on “Transfer”
- Click on “Schedule” next to the transfer amount
- Select the transaction date
- Click on the “Toggle” button next to “Recurring Transfer”
- Select the recurring frequency
- Set the end date, if needed
- Click on “Continue” and follow the remaining transfer steps
- If your CD/TD is pledged as collateral for a credit facility on the full amount, you will not be able to redeem it.
- If your CD/TD is pledged partially as collateral, only the free (unpledged) portion will be available for partial redemption.
- Log in to your CIB Online Banking account
- Select Certificates of deposit/Time deposits under Saving and Investment section from the home page
- Click on the relevant product (CDs or TDs)
- Select the CD/TD you wish to redeem
- Click the “Full/Partial redemption” button
- Choose between Full Redemption or Partial Redemption
- Click continue
- Review the applicable penalty fees
- Tap on “Proceed with redemption”
- The redeemed amount will be credited to your linked account
- Login to your Online Banking account
- Click on “Transfers” from the home page
- Choose the type of transfer you need to perform
- Click on “New Beneficiary”
- For an Inside CIB beneficiary, enter the account number or IBAN number
- For an outside transfer, enter all required beneficiary and bank details
- Choose “Save Beneficiary & Close”
- Create a nickname for the beneficiary, select the sending account, then click on “Save Beneficiary”
- Enter the OTP from your activated CIB OTP token app
- Beneficiary added successfully
Yes, the service is available for joint accounts(and/or). One primary Debit Card can be issued for each signatory. The issued card will be labeled with the first and second name.
- Log in to your Online Banking account
- Click on “Transfers” from the home page
- Choose “local” then select “IPN -Instant transfers”
- Click on “New Beneficiary”
- Enter the required beneficiary details (account number, IBANs, registered mobile number, IPA, card number, or mobile wallet)
- Choose “Save Beneficiary & Close”
- Create a nickname, select the sending account, then click on “Save Beneficiary”
- Enter the OTP from your activated CIB OTP token app
- Beneficiary will be added successfully
Yes, the service is available for minor accounts. For minor accounts under 7 years old, issued card will be labeled with the guardian’s name and for minors over 7 years old, the customer will choose whether to be labeled with the guardian’s name or minor’s name.
Yes, set/reset PIN feature is available through CIB Online Banking services. Please use following steps:
- Log in to your CIB Online Banking account
- Select "Credit/Debit Cards" under the “Cards” section on the home page, or from the “Request Center” by click on “More” in the service bar
- Click on “Set/reset PIN” button
- Choose required card and click on “Continue”
- Click on” Forget PIN?”
- Insert new PIN & confirm, then click on “Continue”
- As a second factor of authentication, enter the OTP sent to your registered mobile number
You can view it over the Mobile Banking app/ Internet Banking or contact our Call Center at 19666.
“Pre-activation Apple Wallet access” refers to a feature that allows customers to digitally provision their card into Apple Wallet immediately upon issuance by the bank (once cards are displayed on the mobile banking), without waiting for the physical card to arrive to the customer or activated which means:
- Instant usage through Apple Pay: Customers can begin using their card for contactless payments, online purchases, and in-app transactions for applications that support Apple Pay as soon as it’s issued.
- No dependency on physical delivery: The digital card becomes active and functional even before the physical card is received or activated.
- Secure and seamless onboarding: This enhances customer experience by enabling immediate access while maintaining the security standards of Apple Pay.
Yes, once the Equal Payment Plan is activated, you will receive an SMS on the registered mobile number with all the Equal Payment Plan details and the first due date. Also, you can check your request status from our Mobile Banking app.
- Log in to your Online Banking account
- The "Related Accounts" section will appear on the home page with the related account names
- Click on “Switch”
- You will enter the related account mode, allowing you to act on behalf of the accessed related account and make third-party transfers using your main account's activated OTP.
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