- Log in to your Online Banking account
- Click on “Transfers” on the home page
- Click on “Local Transfer” under "Transfer Types"
- Select “Transfer Outside CIB”
- Choose the beneficiary if it’s already added, or add beneficiary first if you don’t have a saved one
- Choose the account you want to transfer from
- Click on “Continue”
- Enter the transfer amount, charge details and purpose
- Review the transfer summary before proceeding
- Click on “Confirm”
- Enter the OTP from your activated CIB OTP Token app
- Transfer submitted successfully
- You can extract the “Transaction Receipt” from the top right side of the final screen
- Log in to your Online Banking account
- Click on “Transfers" on the home page
- Select “Local" under "Transfer Types"
- Select “To a CIB Credit Card”
- Click on “New Beneficiary” if you don’t have a saved one
- Enter the beneficiary’s card number and his/her date of birth
- Alternatively, choose from an existing added beneficiary if you have one saved
- Choose the account you want to pay from
- Click on “update”
- Enter the amount
- Enter purpose and click on “Continue”
- Review the transaction summary
- Click on “Confirm”
- Enter the OTP from your activated CIB OTP Token app
- Card payment successful
Yes, all supplementary related cards can be activated using CIB Mobile Banking.
Yes, all new cards could be activated through CIB Online Banking services.
- Login to your Online Banking account
- Click on “Transfers” on the home page
- Click on “Local” under “Transfer Types”
- Select “Transfer to another CIB Account”
- Choose the beneficiary if it’s already added, or add beneficiary first if you don’t have a saved one
- Choose the account you want to transfer from
- Click on “update”
- Enter the transfer amount and purpose
- Click on “Continue”
- Review the transfer summary before proceeding
- Click on “Confirm”
- Enter the OTP from your activated CIB OTP Token app
- Transfer submitted successfully
- You can extract the “Transaction Receipt” from top right side of the final screen
Yes, fees will appear on screen before proceeding with issuance steps, as published in the CIB Debit Cards Fees and Charges on the CIB website.
You can now transfer money instantly through IPN directly from CIB Online Banking. This includes transfers to bank accounts, card numbers, mobile wallets, registered mobile numbers, and Instant Payment Addresses (IPAs).
You can register on CIB Mobile Banking services using any of the following:
- National ID
- Account Number
- Passport Number
- Active Debit/Credit Card Number
No, only fixed CDs can be redeemed through CIB Online Banking services.
To redeem floating CDs, please visit the nearest branch.
- Log in to your Online Banking account
- Click on “Transfers” on the bottom of the Home Page
- Select “International” under "Transfer Types"
- Choose the beneficiary
- Choose the account you want to transfer from
- Click on “Continue”
- Enter the transfer amount, charge details and purpose
- Review the transfer summary before proceeding
- Click on “Confirm”
- Enter the OTP from your activated CIB OTP Token app
- Transfer submitted successfully
- You can extract the “Transaction Receipt” from the top right side of the final screen
- Log in to your CIB Online Banking account
- Select the "Credit/Debit Cards" under the “Cards” section on the home page, or go to the “Request Center” by clicking on “More” under the Services bar
- Click on "Freeze/Unfreeze”
- Select the required card
- Click on “Freeze Card” and then confirm
- The card will be frozen instantly and marked as “frozen”
Yes, cash dividends will be credited directly to your bank account and can be viewed through CIB Online Banking.
Yes, you can activate renewed cards through CIB Online Banking services, for credit cards please activate renewed cards through SMS services or the nearest ATM.
This new feature allows you to view your securities portfolio held under the bank’s custody, including stocks, foreign securities, treasury bills and bonds through CIB Online Banking.
No separate registration is required. If you're an active user on CIB Online Banking, you can access the IPN transfers feature directly.
- Log in to your CIB Online Banking account
- Select "Credit/Debit Cards" under the “Cards” section on the home page, or go to the “Request Center” by clicking on “More” under services bar
- Select the frozen card
- Click on the “Unfreeze Card” button and confirm
- As a second factor of authentication, enter the OTP sent to your registered mobile number
Then the card will be unfrozen successfully, and the “frozen” label will be removed
Yes, set/reset PIN feature is available through CIB Online Banking services. Please use following steps:
- Log in to your CIB Online Banking account
- Select "Credit/Debit Cards" under the “Cards” section on the home page, or from the “Request Center” by click on “More” in the service bar
- Click on “Set/reset PIN” button
- Choose required card and click on “Continue”
- Click on” Forget PIN?”
- Insert new PIN & confirm, then click on “Continue”
- As a second factor of authentication, enter the OTP sent to your registered mobile number
Biometric login for the CIB Mobile Banking app can only be enabled on one device at a time. If you activate biometric login on a new device, it will be automatically disabled on the previous device.
Yes, you can change your current PIN by following below steps
- Log in to your CIB Online Banking account
- Select "Credit/Debit Cards" under the “Cards” section on the home page or from “Request Center” by clicking on “More” in the service bar
- Click on “Set/reset PIN” button
- Choose the required card and click on “Continue”
- Enter your current PIN and click on “Continue”
- Insert new PIN and confirm, then click on “Continue”
The PIN will be changed successfully
Yes, if your card was blocked due to multiple incorrect PIN attempts you can reactivate it through CIB online banking by using "set/reset PIN feature".
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