Personal Banking FAQs

• Log in to your Online Banking account 
• Click on “Transfers” from the home page 
• Choose “local” then select “IPN -Instant transfers” 
• Click on “New Beneficiary” 
• Enter the required beneficiary details (account number, IBANs, registered mobile number, IPA, card number, or mobile wallet) 
• Choose “Save Beneficiary & Close” 
• Create a nickname, select the sending account, then click on “Save Beneficiary” 
• Enter the OTP from your activated CIB OTP token app 
• Beneficiary will be added successfully

Yes, set/reset PIN feature is available through CIB Online Banking services. Please use following steps:

• Log in to your CIB Online Banking account 
• Select "Credit/Debit Cards" under the “Cards” section on the home page, or from the “Request Center” by click on “More” in the service bar 
• Click on “Set/reset PIN” button 
• Choose required card and click on “Continue” 
• Click on” Forget PIN?” 
• Insert new PIN & confirm, then click on “Continue” 
• As a second factor of authentication, enter the OTP sent to your registered mobile number

Yes, you can change your current PIN by following below steps

• Log in to your CIB Online Banking account 
• Select "Credit/Debit Cards" under the “Cards” section on the home page or from “Request Center” by clicking on “More” in the service bar  
• Click on “Set/reset PIN” button 
• Choose the required card and click on “Continue” 
• Enter your current PIN and click on “Continue” 
• Insert new PIN and confirm, then click on “Continue”

The PIN will be changed successfully

To activate your debit/credit card, please follow these steps:

• Log in to your CIB Online Banking 
• Select "Credit/Debit Cards" under the “Cards” section on the home page, or from the “Request Center” by clicking on “More” under the services bar 
• Choose the required card 
• Enter the expiry date of the card 
• Check the box to Confirm that you have received the physical card 
• Click on “Continue” 
• As a second factor of authentication, enter the OTP sent to your registered mobile number

• Log in to your Online Banking account
• Click on “Investment Funds” section or the “Request Center”, then select “Sell Investment Funds” button.
• Select the fund you wish to redeem.
• Enter the number of units you wish to redeem.
• Select the account to credit the amount to.
• Read the terms and conditions.
• Check the box to agree to the terms and conditions.
• Read the order summary.
• Click on "Confirm” to submit your redemption order.
• You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button.

Yes, the service is available for all account types. Please follow steps below:

• Log in to your CIB Online Banking account 
• Select “Accounts” from the home page or from the “Request Center” by clicking on “More” under the “Services” menu, then select “Issue a Debit Card”
• Choose the required account to be linked to the new card 
• Choose the name which will be printed/labeled on the card 
• Check the box to agree to the Terms and Conditions, then click on “Continue” 
• Review all data, then click on “Confirm”
• As a second factor of authentication, enter the OTP sent to your registered mobile number

• Login to your Online Banking account
• Click on “Transfers” from the home page
• Choose the type of transfer you need to perform
• Click on “New Beneficiary”
• For an Inside CIB beneficiary, enter the account number or IBAN number
• For an outside transfer, enter all required beneficiary and bank details
• Choose “Save Beneficiary & Close”
• Create a nickname for the beneficiary, select the sending account, then click on “Save Beneficiary”
• Enter the OTP from your activated CIB OTP token app
• Beneficiary added successfully

• Log in to your Online Banking account
• Click on “Investment Funds” section or the “Request Center”, then select “Sell Investment Funds” 
• Select the fund you wish to redeem
• Enter the number of units you wish to redeem
• Select the account to credit the amount to
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Read the order summary
• Click on "Confirm” to submit your redemption order
• You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” 

• Log in to your Online Banking account
• In the “Cards" section on the home page, select the card you want to add to Apple Wallet
• Tap on "Add to Apple Wallet"
• Follow the instructions provided by Apple on the screen

• Log in to your Online Banking account
• Click on “Credit Cards” under the “Cards” section on the home page
• Select the card and click on “Show My Transactions”
• Select the transaction to dispute
• On the transaction details page, click on “Dispute this Transaction”
• Fill in the dispute reason
• Click on “submit”
• Request submitted successfully

• Log in to your Online Banking account
• Click on “Transfers" on the home page
• Select “Local" under "Transfer Types"
• Select “To a CIB Credit Card”
• Click on “New Beneficiary” if you don’t have a saved one
• Enter the beneficiary’s card number and his/her date of birth
• Alternatively, choose from an existing added beneficiary if you have one saved
• Choose the account you want to pay from
• Click on “update”
• Enter the amount
• Enter purpose and click on “Continue”
• Review the transaction summary
• Click on “Confirm”
• Enter the OTP from your activated CIB OTP Token app
• Card payment successful

• Log in to your CIB Online Banking account
• Select Certificates of deposit/Time deposits under Saving and Investment section from the home page
• Click on the relevant product (CDs or TDs)
• Select the CD/TD you wish to redeem
• Click the “Full/Partial redemption” button
• Choose between Full Redemption or Partial Redemption
• Click continue
• Review the applicable penalty fees
• Tap on “Proceed with redemption”
• The redeemed amount will be credited to your linked account

• Log in to your CIB Online Banking account

• Select the "Credit/Debit Cards" under the “Cards” section on the home page, or go to the “Request Center” by clicking on “More” under the Services bar

• Click on "Freeze/Unfreeze”

• Select the required card

• Click on “Freeze Card” and then confirm

• The card will be frozen instantly and marked as “frozen”

• Log in to your Online Banking account
• Click on “More" on the home page, under "Services"
• Click on "Requests Center"
• Click on “My Requests”, then select “Other Services”
• Choose from one of the following options:

• Send an inquiry
• Provide a suggestion
• Submit a complaint

• Log in to your Online Banking account
• When using the Mobile Banking app, click on “More” on the bottom of the page
• Click on “Request Cheque Book” under “Services”
• When using the Internet Banking service, click on "Services" on the home page and select "Request Center"
• Then, click on "Request Cheque Book"
• Fill in the required data, such as the account for the Cheque Book, number of leaves, area and delivery branch
• Review the Cheque Book Issuance Request Summary
• Click on “Submit Request”
• Request submitted successfully

• Log in to your Online Banking account
• Click on “Add Icon (+)”, next to the “Loans” section
• Click on “Loans”
• Fill in the required information, such as type of loan, amount, purpose and loan tenor
• Review the loan summary
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Click on “Confirm”
• Loan request submitted successfully