- Login to your Internet Banking or Mobile Banking account.
- Select “Payments".
- To pay a new bill, click on "Pay a new bill" or go directly to the desired bill category.
- Select "Bill Category" or search for it.
- Select the service and enter the required information.
- Select the payment method by selecting Credit Card or Account.
- Review Bill Summary.
- Click on "Confirm”.
- Enter the OTP from your activated OTP Token app.
- Payment is successful.
Yes, all supplementary related cards can be activated using CIB Mobile Banking.
Yes, all new cards could be activated through CIB Online Banking services.
You can register on CIB Mobile Banking services using any of the following:
- National ID
- Account Number
- Passport Number
- Active Debit/Credit Card Number
No, only fixed CDs can be redeemed through CIB Online Banking services.
To redeem floating CDs, please visit the nearest branch.
You can now transfer money instantly through IPN directly from CIB Online Banking. This includes transfers to bank accounts, card numbers, mobile wallets, registered mobile numbers, and Instant Payment Addresses (IPAs).
Yes, cash dividends will be credited directly to your bank account and can be viewed through CIB Online Banking.
- Log in to your Online Banking account
- When using the Mobile Banking app, click on “More” on the bottom of the page
- Click on “Request Cheque Book” under “Services”
- When using the Internet Banking service, click on "Services" on the home page and select "Request Center"
- Then, click on "Request Cheque Book"
- Fill in the required data, such as the account for the Cheque Book, number of leaves, area and delivery branch
- Review the Cheque Book Issuance Request Summary
- Click on “Submit Request”
- Request submitted successfully
Yes, you can activate renewed cards through CIB Online Banking services, for credit cards please activate renewed cards through SMS services or the nearest ATM.
No separate registration is required. If you're an active user on CIB Online Banking, you can access the IPN transfers feature directly.
- Login to your Online Banking account
- When using the Mobile Banking app, click on "More" on the bottom of the home page, then click on "OTP Activation", under "Services"
- When using the Internet Banking service, click on "More", then click on "Services" and select "OTP Activation"
- Choose “OTP Hard Token” and click on “Activate Now”
- Enter the serial number of the device collected from the branch and the OTP generated by the device
- Click on “Submit”
- OTP Hard Token activated successfully
This new feature allows you to view your securities portfolio held under the bank’s custody, including stocks, foreign securities, treasury bills and bonds through CIB Online Banking.
- Log in to your CIB Online Banking account
- Select the "Credit/Debit Cards" under the “Cards” section on the home page, or go to the “Request Center” by clicking on “More” under the Services bar
- Click on "Freeze/Unfreeze”
- Select the required card
- Click on “Freeze Card” and then confirm
- The card will be frozen instantly and marked as “frozen”
- Log in to your Online Banking account
- When using the Mobile banking app, click on "More" or from the "Profile" on the top of the page
- When using the Internet Banking service, click on "More", then choose "Services" or from the "Profile" on the top of the page
- Click on “Request Center”
- Under “Card Services",” click on “Stop/Replace Cards” Choose "Debit Card" and the account
- Choose the reason of stopping/replacing the card
- Click on “Continue”
- Review the request details
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Download the CIB OTP Token app from your device’s app store
- Log in to your Online Banking account
- When using the Mobile Banking app, click on “More” on the bottom of the home page, then click on “OTP Activation” under “Services”
- When using the Internet Banking service, click on “More", then click on "Services" and select "OTP Activation"
- Choose "OTP Soft Token" and click on “Activate Now”
- An SMS will be sent to your registered mobile number with a clickable link
- Click on that link and all the needed fields will be auto populated in the CIB OTP Token app
- Create a PIN code and confirm it
- A verification code will appear on the screen
- Copy the verification code and enter it on the Internet or Mobile Banking app
- Click on “Continue”
- A success screen will appear, showing the successful activation
- Log in to your CIB Online Banking account
- Select "Credit/Debit Cards" under the “Cards” section on the home page, or go to the “Request Center” by clicking on “More” under services bar
- Select the frozen card
- Click on the “Unfreeze Card” button and confirm
- As a second factor of authentication, enter the OTP sent to your registered mobile number
Then the card will be unfrozen successfully, and the “frozen” label will be removed
- Log in to your Online Banking account
- In the “Cards" section on the home page, select the card you want to add to Apple Wallet
- Tap on "Add to Apple Wallet"
- Follow the instructions provided by Apple on the screen
Yes, set/reset PIN feature is available through CIB Online Banking services. Please use following steps:
- Log in to your CIB Online Banking account
- Select "Credit/Debit Cards" under the “Cards” section on the home page, or from the “Request Center” by click on “More” in the service bar
- Click on “Set/reset PIN” button
- Choose required card and click on “Continue”
- Click on” Forget PIN?”
- Insert new PIN & confirm, then click on “Continue”
- As a second factor of authentication, enter the OTP sent to your registered mobile number
Biometric login for the CIB Mobile Banking app can only be enabled on one device at a time. If you activate biometric login on a new device, it will be automatically disabled on the previous device.
Yes, if your card was blocked due to multiple incorrect PIN attempts you can reactivate it through CIB online banking by using "set/reset PIN feature".
Displaying 1-20 of 88 results