Personal Banking FAQs

• Click on “Register Now” on the Login Page
• Choose your preferred registration method
• Fill in the following field and click on “Continue”
• Create a unique username and password according to the set criteria
• Enter CAPTCHA shown on the screen
• Read the terms and conditions
• Check the box to agree to the terms and conditions, then click on “Create Account”
• As a second factor of authentication, enter the OTP sent to your registered mobile number
• Registration is successful
• Click on “Login”
• Enter the username and password to log in to your account

You can register on CIB Mobile Banking services using any of the following:

• National ID
• Account Number
• Passport Number
• Active Debit/Credit Card Number

• Login to your Online Banking account
• Click on “Transfers” from the home page
• Choose the type of transfer you need to perform
• Click on “New Beneficiary”
• For an Inside CIB beneficiary, enter the account number or IBAN number
• For an outside transfer, enter all required beneficiary and bank details
• Choose “Save Beneficiary & Close”
• Create a nickname for the beneficiary, select the sending account, then click on “Save Beneficiary”
• Enter the OTP from your activated CIB OTP token app
• Beneficiary added successfully

You can simply enable biometrics login through one of the below options:

Before login:

• On the app's login page, click on Fingerprint/Face ID icon.
• Enter your username and password.
• Agree to the Biometrics terms and conditions, then click on "Activate Now”.
• Enter the OTP sent to your registered mobile number.
• Your Face ID/Fingerprint will be activated successfully.

From your profile:

• Log in to your CIB Mobile Banking app.
• Click on “Profile” icon.
• Toggle on “Login using Biometrics Feature” button.
• Agree to the Biometrics terms and conditions, then click on "Activate Now”.
• Enter the OTP sent to your registered mobile number.
• Your Face ID/Fingerprint login will be activated successfully.

• You can activate the biometrics feature during your first login or by clicking on “Profile” at the top of the page
• Click on the “Toggle” button next to “Login using the biometrics feature”
• Check the box to agree to the terms and conditions
• Click on “Activate Now”
• Enter your current password, then click on “Continue”
• Enter the OTP received via SMS on your registered number
• Biometric feature activated successfully

• Log in to your Online Banking account
• Click on “Credit Cards" under "Cards" section on the home page
• Click on the credit card you want
• Click on the “Quick Cash” option
• Fill the required details: the amount you need as Quick Cash and number of installments (months)
• Click on “Continue”
• Review transaction details
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Click on “Confirm”
• Request submitted successfully

• Login to your Online Banking account
• When using the Mobile Banking app, click on "More" on the bottom of the home page, then click on "OTP Activation", under "Services"
• When using the Internet Banking service, click on "More", then click on "Services" and select "OTP Activation"
• Choose “OTP Hard Token” and click on “Activate Now”
• Enter the serial number of the device collected from the branch and the OTP generated by the device
• Click on “Submit”
• OTP Hard Token activated successfully

• Log in to your Online Banking account
• Tap on “Add Icon (+)”, next to the “Loans” section
• Click on “Overdraft”
• Check the features and benefits of Overdraft, then click on “Apply Now”
• Choose type of Overdraft, the amount and the purpose of requesting an Overdraft
• Click on “Confirm”
• Review the Overdraft Summary
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Click on “Confirm”
• A success screen will appear with a unique reference number for your request

• Log in to your Online Banking account
• When using the Mobile Banking app, click on “More” on the bottom of the page
• Click on “Request Cheque Book” under “Services”
• When using the Internet Banking service, click on "Services" on the home page and select "Request Center"
• Then, click on "Request Cheque Book"
• Fill in the required data, such as the account for the Cheque Book, number of leaves, area and delivery branch
• Review the Cheque Book Issuance Request Summary
• Click on “Submit Request”
• Request submitted successfully

• Click on “Register Now” on the login Page
• Choose Debit or Credit Card from the registration methods menu
• Enter the card number
• Enter the card’s PIN
• Create a unique username and password according to the set criteria
• Enter the CAPTCHA shown on the screen
• Read the terms and conditions
• Check the box to agree to the terms and conditions and click on “Create Account”
• Registration is successful
• Click on “Login”
• Enter the username and password to log in to the CIB Mobile Banking app/Internet Banking service

• Log in to your Online Banking account
• Click on “Investment Funds” section or the “Request Center”, then select “Sell Investment Funds” button.
• Select the fund you wish to redeem.
• Enter the number of units you wish to redeem.
• Select the account to credit the amount to.
• Read the terms and conditions.
• Check the box to agree to the terms and conditions.
• Read the order summary.
• Click on "Confirm” to submit your redemption order.
• You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button.

• Log in to your Online Banking account
• Click on “Investment Funds” section or the “Request Center”, then select “Sell Investment Funds” 
• Select the fund you wish to redeem
• Enter the number of units you wish to redeem
• Select the account to credit the amount to
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Read the order summary
• Click on "Confirm” to submit your redemption order
• You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” 

• Log in to your Online Banking account
• Click on “Credit Cards” in the “Cards" section on the home page
• Click on the required credit card
• Click on “show my transactions”
• The eligible transactions will have a label beside it that says “convert to installments”
• Click on the eligible chosen transaction
• Then, click on “convert to installments” 
• Enter the preferred number of installments “months”
• Read the terms and conditions
• Check the box to agree on the terms and conditions
• Click on “Continue”
• Review the transaction details
• Click on “Confirm”
• The transaction will be converted into installments and will be found in the installments tab

• Log in to your Online Banking account
• Click on “Transfers" on the home page
• Select “Local" under "Transfer Types"
• Select “To a CIB Credit Card”
• Click on “New Beneficiary” if you don’t have a saved one
• Enter the beneficiary’s card number and his/her date of birth
• Alternatively, choose from an existing added beneficiary if you have one saved
• Choose the account you want to pay from
• Click on “update”
• Enter the amount
• Enter purpose and click on “Continue”
• Review the transaction summary
• Click on “Confirm”
• Enter the OTP from your activated CIB OTP Token app
• Card payment successful

• Download the CIB OTP Token app from your device’s app store
• Log in to your Online Banking account
• When using the Mobile Banking app, click on “More” on the bottom of the home page, then click on “OTP Activation” under “Services”
• When using the Internet Banking service, click on “More", then click on "Services" and select "OTP Activation"
• Choose "OTP Soft Token" and click on “Activate Now”
• An SMS will be sent to your registered mobile number with a clickable link
• Click on that link and all the needed fields will be auto populated in the CIB OTP Token app
• Create a PIN code and confirm it
• A verification code will appear on the screen
• Copy the verification code and enter it on the Internet or Mobile Banking app
• Click on “Continue”
• A success screen will appear, showing the successful activation

The Related Accounts feature allows you to manage the accounts of your loved ones and necessary individuals without requiring their usernames or passwords. You can access these Related Accounts from your own account by submitting a request, which will then be processed by our team

1. Log in to your Online Banking user
2. Click on “Profile” icon
3. Choose “Related Accounts”
4. Click on “Add New Related Account” 
5. You will find a quick brief of the service. Click on “Continue” 
6. Fill in the required details:
   • Customer name
   • Relation type (Grant, Joint, Minor, Power of attorney)
   • Date of birth (in case of Minor)
   • Related account number
   • Notes (Optional)
7. Click on “Continue” 
8. Review the request details
9. Check the box to agree to the terms and conditions after reading them
10. Click on “Confirm Request” 

Your request will be submitted successfully and will be verified by the bank before being added as a related account.

The Equal Payment Plan (EPP) is a flexible program that allows you to pay for your transactions in equal monthly payments instead of paying in full. This makes it easier for you to manage your monthly expenses.

CIB provides you with a diverse range of installment plans that suit your needs, such as:

• You can install any credit card transaction: (with a competitive interest rate) by calling 19666 from your registered mobile number or through the Mobile Banking app.
• Credit Card Cash Transfer: You can transfer cash to your account from the credit card balance. This service can be requested through the Internet Banking service or using your mobile phone by calling 19666, or via the Mobile Banking app.
• Installment Plans with Competitive Interest Rates at participating merchants.
• Installment Plans with Zero Interest at participating merchants.
• To know merchants subscribed in Equal Payment Plan Program, please visit the following link: https://cib.eg/k0l.
• Balance Transfer: you can settle credit card balances at other banks using your available credit limit, with a low interest rate and no transfer fee. This service can be requested through your mobile phone by calling 19666.