The primary cardholder alone can set up installments for transactions made with the supplementary card through our Mobile Banking app or by contacting our center at 19666. However, if the transaction is set up directly through the merchant, the supplementary cardholder can pay it in installments.
- Log in to your Online Banking account
- Click on “More" on the home page, under "Services"
- Click on "Requests Center"
- Click on “My Requests”, then select “Other Services”
- Choose from one of the following options:
- Send an inquiry
- Provide a suggestion
- Submit a complaint
1. Osoul Fund
Low-Risk
A low-risk money market fund that offers short to medium-term liquidity with accumulated daily returns.
Investment Type: Invests in Treasury Bills and Time Deposits.
Subscription and Redemption:
- Daily subscription and redemption.
- 0.1% subscription fee with a minimum of EGP 50.
Investment Tenor: Short to medium-term.
Minimum Subscription: 1 unit.
2. Istethmar Fund
High-Risk
Your simplest way to access the Egyptian Stock Exchange.
Investment Type: Equity Fund (Stocks registered on the Egyptian Stock Exchange- EGX).
Subscription and Redemption:
- Daily subscription (except on the last working day of the week).
- Weekly redemption on the first working day of the week.
- 0.25% subscription fee.
Investment Tenor: Long-term.
Minimum Subscription: 1 unit.
3. Aman Fund
High-Risk
An Islamic Equity Fund. Your way to Sharia compliant investment in the Egyptian Stock Exchange.
Investment Type: A Variety of Sharia-compliant stocks in industrial, production and service sectors, in addition to Sukuk.
Subscription and Redemption:
- Daily subscription (except on the last working day of the week).
- Weekly redemptions on the first working day of the week.
- 0.25% subscription fee / and 0.25% redemption fee.
Investment Tenor: Long-term.
Minimum Subscription: 1 unit.
4. Thabat Fund
Low-Risk
A fund of diversified fixed-income instruments.
Investment Type: Invests in fixed-income instruments (Treasury Bonds and Corporate Bonds).
Subscription and Redemption:
- Daily subscription with monthly redemption on the first working Sunday of each month.
- 0.1% subscription fee with a minimum of EGP 50.
Investment Tenor: Medium- to long-term.
Minimum Subscription: 1 unit.
5. Takamol Fund
Medium-Risk
Combine the growth of Egyptian equities with the stability of fixed income investments.
Investment Type: Mix of fixed income instruments and stocks of companies listed on the Egyptian Stock Market.
Subscription and Redemption:
- Daily subscription with weekly redemption on the first working day of the week.
- 0.1% subscription fee with a minimum of EGP 50.
Investment Tenor: Long-term.
Minimum Subscription: 1 unit.
Yes, you can pay any transaction in installments with a minimum amount of EGP 500, whether it is a purchase or cash withdrawal. The available tenor ranges from 3 months to 60 months, added to the interest rate of the selected plan from our contact center at 19666 or the Mobile Banking app. After submitting the request, it will be reviewed within 24 hours, and you will receive a notification if approved. Also, you can follow up on the case from the Mobile Banking app.
- Login to your Online Banking account
- Click on “Transfers” from the home page
- Choose the type of transfer you need to perform
- Click on “New Beneficiary”
- For an Inside CIB beneficiary, enter the account number or IBAN number
- For an outside transfer, enter all required beneficiary and bank details
- Choose “Save Beneficiary & Close”
- Create a nickname for the beneficiary, select the sending account, then click on “Save Beneficiary”
- Enter the OTP from your activated CIB OTP token app
- Beneficiary added successfully
Yes, you can enroll in any transaction with a minimum amount of EGP 500, whether it is a purchase or a cash withdrawal with available tenor ranges from 3 months to 60 months. Enrollments can be accepted only if the transactions are still before their due date, the value of the transaction is within the card limit, you are in good standing with no arrears, and the full transaction value should be available for installment. This could be done from our contact center at 19666 or the Mobile Banking app. After submitting the request, it will be reviewed within 24 hours, and you will receive a notification if approved. Also, you can follow up on the case from the Mobile Banking app.
The Related Accounts feature allows you to manage the accounts of your loved ones and necessary individuals without requiring their usernames or passwords. You can access these Related Accounts from your own account by submitting a request, which will then be processed by our team
- Log in to your Online Banking user
- Click on “Profile” icon
- Choose “Related Accounts”
- Click on “Add New Related Account”
- You will find a quick brief of the service. Click on “Continue”
- Fill in the required details:
- Customer name
- Relation type (Grant, Joint, Minor, Power of attorney)
- Date of birth (in case of Minor)
- Related account number
- Notes (Optional)
- Click on “Continue”
- Review the request details
- Check the box to agree to the terms and conditions after reading them
- Click on “Confirm Request”
Your request will be submitted successfully and will be verified by the bank before being added as a related account.
- Log in to your Online Banking account
- Click on “Credit Cards” under the “Cards” section on the home page
- Select the card and click on “Show My Transactions”
- Select the transaction to dispute
- On the transaction details page, click on “Dispute this Transaction”
- Fill in the dispute reason
- Click on “submit”
- Request submitted successfully
- Log in to your Online Banking account
- Click on “Add Icon (+)”, next to the “Savings & Investments” section
- Click on “Certificates of Deposits (CD)/Time Deposit (TD)”
- Click on “Book now” for either Certificate of Deposit or Time Deposit
- Fill in the required information, such as currency, interest frequency, tenor, maturity instructions, debit account, deposit amount and choose the accounts that amount will be debited from, principle credited to and interest account to credit to
- Review the Certificate of Deposit (CD)/Time Deposit (TD) request summary
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Time Deposit (CD)/ /Time Deposit (TD) booked successfully
- Log in to your Online Banking account
- Click on “Add Icon (+)”, next to the “Loans” section
- Click on “Loans”
- Fill in the required information, such as type of loan, amount, purpose and loan tenor
- Review the loan summary
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Loan request submitted successfully
- Log in to your Online Banking account
- When using the Mobile Banking app, click on “More” on the bottom of the page
- Click on “Request Cheque Book” under “Services”
- When using the Internet Banking service, click on "Services" on the home page and select "Request Center"
- Then, click on "Request Cheque Book"
- Fill in the required data, such as the account for the Cheque Book, number of leaves, area and delivery branch
- Review the Cheque Book Issuance Request Summary
- Click on “Submit Request”
- Request submitted successfully
- Log in to your Online Banking account
- Click on “Add Icon (+)", next to the “Savings & Investments” section, then select “Accounts”
- Select the type of the additional account you want to open and its currency
- Select the account that will be used to obtain your signature
- Click on “Next”
- Review the account information summary before proceeding
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- The account has been opened successfully
- Log in to your Online Banking account
- Click on "Transfers" on the home page
- Click on "Own Accounts" under "Transfers Type”
- Choose the account to pay from and account to transfer to
- Enter the transfer amount
- Click on “Continue”
- Review the Transfer Summary before proceeding
- Click on “Confirm”
- You can extract the “Transaction Receipt” from top right side of the final screen
- Login to your Online Banking account
- Click on “Transfers” on the home page
- Click on “Local” under “Transfer Types”
- Select “Transfer to another CIB Account”
- Choose the beneficiary if it’s already added, or add beneficiary first if you don’t have a saved one
- Choose the account you want to transfer from
- Click on “update”
- Enter the transfer amount and purpose
- Click on “Continue”
- Review the transfer summary before proceeding
- Click on “Confirm”
- Enter the OTP from your activated CIB OTP Token app
- Transfer submitted successfully
- You can extract the “Transaction Receipt” from top right side of the final screen
- Download the CIB OTP Token app from your device’s app store
- Log in to your Online Banking account
- When using the Mobile Banking app, click on “More” on the bottom of the home page, then click on “OTP Activation” under “Services”
- When using the Internet Banking service, click on “More", then click on "Services" and select "OTP Activation"
- Choose "OTP Soft Token" and click on “Activate Now”
- An SMS will be sent to your registered mobile number with a clickable link
- Click on that link and all the needed fields will be auto populated in the CIB OTP Token app
- Create a PIN code and confirm it
- A verification code will appear on the screen
- Copy the verification code and enter it on the Internet or Mobile Banking app
- Click on “Continue”
- A success screen will appear, showing the successful activation
- Login to your Online Banking account
- When using the Mobile Banking app, click on "More" on the bottom of the home page, then click on "OTP Activation", under "Services"
- When using the Internet Banking service, click on "More", then click on "Services" and select "OTP Activation"
- Choose “OTP Hard Token” and click on “Activate Now”
- Enter the serial number of the device collected from the branch and the OTP generated by the device
- Click on “Submit”
- OTP Hard Token activated successfully
- Click on “Register Now” on the login Page
- Choose Debit or Credit Card from the registration methods menu
- Enter the card number
- Enter the card’s PIN
- Create a unique username and password according to the set criteria
- Enter the CAPTCHA shown on the screen
- Read the terms and conditions
- Check the box to agree to the terms and conditions and click on “Create Account”
- Registration is successful
- Click on “Login”
- Enter the username and password to log in to the CIB Mobile Banking app/Internet Banking service
- Log in to your Online Banking account
- In the “Cards" section on the home page, select the card you want to add to Apple Wallet
- Tap on "Add to Apple Wallet"
- Follow the instructions provided by Apple on the screen
- Login to your Internet Banking or Mobile Banking account.
- Select “Payments".
- To pay a new bill, click on "Pay a new bill" or go directly to the desired bill category.
- Select "Bill Category" or search for it.
- Select the service and enter the required information.
- Select the payment method by selecting Credit Card or Account.
- Review Bill Summary.
- Click on "Confirm”.
- Enter the OTP from your activated OTP Token app.
- Payment is successful.
- Log in to your Online Banking account.
- Click on “Add Icon (+)” under the “Savings & Investments” section, or the “Investment Funds” section if you have existing funds, or from “Request Center”, then click on “Buy Investment Funds” button.
- Once you select “Investment Fund” section, you will be directed to the risk profiling questionnaire.
- Click on "Next” to start answering the risk profiling questionnaire.
- Once you complete the risk profiling questionnaire, you will get your investment risk rating and a list of recommended funds based on your responses.
- If you wish to select funds other than the recommended ones, please visit the nearest branch.
- Select one of the recommended funds to subscribe, once you select the requested fund, you will see the fund’s features along with a “Learn More” button. By clicking “Learn More,” you will view the fund’s prospectus, updated fact sheet, and terms and conditions.
- Select the type of purchase, whether by amount or by unit.
- Select the account to be debited.
- Read the terms and conditions.
- Check the box to agree to the terms and conditions.
- Check the box to agree to participate in the funds’ Shareholders Union.
- Click on "Continue” to review the order summary.
- Read the order summary.
- Click on “Confirm” to submit your subscription order.
- You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button.
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