Common Items
To register, all you’re going to need is your active debit or credit card and its PIN, then call 19666 and follow the steps.
Yes, you can settle up to EGP 5,000,000/day.
Yes, for debit/credit cards activation, call 19666 from your registered phone number and select the “Activation Option”. Enter the card number you want to activate and your national ID card number, and follow the steps.
Yes, you can set or reset your debit or credit card PIN through the Phone Banking service.
Phone banking results
Yes, you can check the available balance for your account & credit card through the IVR.
Yes, you can check your account numbers and IBANs through Phone Banking services and receive them via SMS on your registered mobile number.
Yes, you can check the latest 5 movements on your account through the Phone Banking service.
Yes, you can check the linked accounts on your debit cards through the Phone Banking service.
Yes, for debit/credit cards activation, call 19666 from your registered phone number and select the “Activation Option”. Enter the card number you want to activate and your national ID card number, and follow the steps.
Yes, you can stop your debit or credit card through Phone Banking by calling 19666.
Yes, you can check your international spending limit for your credit card through Phone Banking.
- Call 19666 from your registered mobile number
- The Phone banking service will detect if your Online Banking username is locked or not
- If yes, it will offer the option to unlock it or to proceed to the main menu
- Choose to unlock it, then enter your active debit or credit card number and its PIN
- An SMS will then be sent to your registered number confirming the successful unlocking and containing your Online Banking username as well
- Call 19666
- Login to the Phone Banking service
- Select the “Digital services” menu
- Select “To receive your online banking username” option
- Then, an SMS will be sent to your registered number with your username
To register, all you’re going to need is your active debit or credit card and its PIN, then call 19666 and follow the steps.
Yes, you can set or reset your debit or credit card PIN through the Phone Banking service.
Yes, you can settle up to EGP 5,000,000/day.
IVR is the Interactive Voice Response (IVR) technology that allows customers to seamlessly perform all kinds of banking activities on the phone. It is a self-help tool to make the process easier for all of our clients.