Personal Banking FAQs

Yes, for debit/credit cards activation, call 19666 from your registered phone number and select the “Activation Option”. Enter the card number you want to activate and your national ID card number, and follow the steps.

Yes, you can check your account numbers and IBANs through Phone Banking services and receive them via SMS on your registered mobile number.

1. Call 19666 from your registered mobile number
2. The Phone banking service will detect if your Online Banking username is locked or not
3. If yes, it will offer the option to unlock it or to proceed to the main menu
4. Choose to unlock it, then enter your active debit or credit card number and its PIN
5. An SMS will then be sent to your registered number confirming the successful unlocking and containing your Online Banking username as well

1. Call 19666
2.  Login to the Phone Banking service
3. Select the “Digital services” menu
4. Select “To receive your online banking username” option
5. Then, an SMS will be sent to your registered number with your username