Common Items
Call 19666, enter an active CIB card number and PIN, next create a PIN for the Phone Banking, then follow the step by step recorded menu.
Yes, you can settle up to EGP 5,000,000/day.
Yes. For debit/credit cards activation, Call 19666 from your registered phone number and select the activation option. Enter the card number you want to activate and your National ID card number, and follow the steps.
Yes, you can set or reset your debit or credit card PIN.
Phone banking results
Yes, you can request a 12-page chequebook. To issue chequebooks, the account balance should be EGP 25,000. starting 22nd of June 2023
Yes, you can check the available balance for your account & credit card through the IVR.
Yes, you can check the last 5 transactions on your credit card or account through the IVR.
Yes, you can transfer up to EGP 60,000/day through the IVR.
Yes. For debit/credit cards activation, Call 19666 from your registered phone number and select the activation option. Enter the card number you want to activate and your National ID card number, and follow the steps.
Yes, you can check the last 5 issued Time Deposits and Certificates of Deposits through the IVR.
Call 19666, enter an active CIB card number and PIN, next create a PIN for the Phone Banking, then follow the step by step recorded menu.
You can set up to seven transactions in your Favorite menu once you perform a successful transaction related to balance inquiry, accounts and card movements, card payment information, card settlement, fund transfer. You will be given the option to add the successful transaction to your Favorite menu.
Yes, you can settle up to EGP 5,000,000/day.
Yes, you can set or reset your debit or credit card PIN.
The daily limits for all transaction types are as follows:
- My credit card settlement: EGP 5,000,000
- Internal transfer between my accounts: EGP 5,000,000
- Donations: EGP 60,000
IVR is the Interactive Voice Response (IVR) technology that allows customers to seamlessly perform all kinds of banking activities on the phone. It is a self-help tool to make the process easier for all of our clients.