Smart Wallet results
No, online cards can only be used online.
No, Online Card issuance fees are non-refundable.
Based on instructions we have received; the Bank is required to stop all foreign currency transactions through the Smart Wallet Online Card. Please note that local currency transactions through the Smart Wallet Online Card are working normally.
Yes, you can only use your online card on local websites (with local currency).
- Single-use online cards will expire immediately after your first purchase or after 24 hours from the issuance date.
- Multi-use online cards may be used for up to 3 transactions per month.
No, single-use online cards expire 24 hours after issuance.
No, you can only issue one multi-use online card per month.
You can issue an online card through your Smart Wallet. An online card (local currency) is a single-use or multi-use (upon your request), virtual card loaded with the desired amount of money to be used on any website or app.
Through the Smart Wallet app:
- Select “Online Card.”
- Select “Generate New Card.”
- Enter the desired amount (in local currency) to assign to your card.
- Enter your PIN.
- A single-use online card is a one-time card that will expire within 24 hours or upon making your first transaction on any local website (with local currency).
- The multi-use online card can be used for up to 3 transactions a month. The multi-use online card will expire immediately after the month ends or immediately after the 3 transactions are executed.
You will not be able to use the card for online transactions after it expires. You will be asked to issue a new online card.
The amount you request will not be deducted at the time the card is issued, but only when you make an online transaction, except for the card issuance fees mentioned above (EGP 10 for a single-use online card and EGP 15 for a multi-use online card) .
The card will be displayed once you select “Online Card” from the Smart Wallet homepage. Click on the card to retrieve the CVC.
You can request an online card with a limit of up to EGP 60,000 per day or EGP 200,000 per month. It can only be used on local websites and in local currency.
Please contact the Smart Wallet Customer Care line at 19716 and give them the online card number and transaction details. Our agents will take the necessary measures to resolve the problem.
The fees are non-refundable as per the Smart Wallet's policy. Additionally, all foreign currency transactions using the smart wallet online card have now been stopped. Please note that local currency transactions through the Smart Wallet Online Card are working normally.
- On your Smart Wallet app, issue an online card with your desired amount (local currency), making sure that the amount is available in your wallet.
- At the checkout page of any local website or app, select the payment option “Cards or MasterCard”.
- Enter the card details (card number, amount, expiry date, and CVC) at the checkout page to proceed with the payment.
The amount will be credited back to your wallet.
The amount paid will be deducted from your wallet and the remaining amount will stay in your wallet. This applies to both single and multi-use online cards.
The update will bring three new features/enhancements which are:
- Resetting the PIN via Smart Wallet App in case you forgot it or your wallet gets locked without the need to contact the call center.
- Displaying the receiver’s name before the execution of a money transfer transaction and on the transaction’s history to increase the level of security for our customers.
- Online Card disclaimers to provide customers with essential information about the types of Online Cards and the fees applied.
CIB’s Smart Wallet is a mobile application that enables you to do the following:
- Pay all your bills, top-up your mobile credit, donate to various organizations, etc.
- Send and receive money from your wallet to any other wallet in Egypt.
- Withdraw or deposit money via any ATM in Egypt or any CIB Smart Wallet authorized agent.
- Shop from any brand that has the “Meeza Digital” logo by scanning the merchant’s QR code.
- Issue online cards with any desired amount that can be later used for making online purchases
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