Smart Wallet results
You can issue an online card through your Smart Wallet. An online card (local currency) is a single-use or multi-use (upon your request), virtual card loaded with the desired amount of money to be used on any website or app.
Through the Smart Wallet app:
- Select “Online Card.”
- Select “Generate New Card.”
- Enter the desired amount (in local currency) to assign to your card.
- Enter your PIN.
Through the Smart Wallet application:
- Select “Payments.”
- Select your desired service and biller.
- Enter the subscriber/reference number (or you can select the subscriber from your contact list).
- Select the desired amount (if you’re recharging your phone credit) or select “Confirm” (if you’re paying a bill).
- Enter your wallet PIN.
- Your transaction is complete.
If you received an SMS from the bank informing you that your Smart Wallet has been suspended due to nonuse and you want to re-activate it, please call 19716 for re-activation.
For Android users:
- Click on the side menu icon on the homepage.
- Select “Settings.”
- Select “Change Language.”
- Once you click on “Change Language,” the wallet will switch to Arabic/English language.
For iOS users:
- Go to your phone’s settings.
- Choose the language you want (Arabic or English).
- Open the Smart Wallet application.
- Android devices with Android OS 5 or above
- Apple devices with iOS 13 or above
The fees are non-refundable as per the Smart Wallet's policy. Additionally, all foreign currency transactions using the smart wallet online card have now been stopped. Please note that local currency transactions through the Smart Wallet Online Card are working normally.
First, check if the brand/merchant has a “Meeza Digital” logo.
Merchant-initiated payment:
- Ask the cashier to make a purchase using their QR code.
- On your Smart Wallet application, select “Purchase” from the homepage menu.
- Select “Scan Merchant QR” and proceed to scan the QR code.
- The payment details will appear on your application (merchant name, transaction amount, etc.).
- Confirm the payment by pressing and holding the “Purchase” button.
- Your transaction will then be completed, and you will be provided with an invoice.
Customer-initiated payment:
- Ask the cashier to pay using your mobile wallet and ask for the 9-digit ID number.
- On your Smart Wallet application, select “Purchase” from the homepage menu.
- Select “Enter Transaction Details Manually.”
- Enter the merchant’s 9-digit number or choose it from your contact list.
- Enter the desired amount, and then enter the order number (optional).
- Press and hold the “Purchase” button to confirm.
- Enter your wallet PIN.
- Your transaction will then be completed. The merchant will receive an SMS with your payment details.
Request-to-Pay feature:
- The merchant will send you a request-to-pay notification on your mobile with the transaction details (merchant details, transaction amount, etc.).
- Review the transaction details.
- Enter your wallet PIN and press “Confirm.”
- Your transaction will then be transferred to the merchant successfully.
To protect your information, please note that taking screenshots isn’t allowed while using the app
You can find “Bill Payments” under the “Services” feature.
- On your Smart Wallet app, issue an online card with your desired amount (local currency), making sure that the amount is available in your wallet.
- At the checkout page of any local website or app, select the payment option “Cards or MasterCard”.
- Enter the card details (card number, amount, expiry date, and CVC) at the checkout page to proceed with the payment.
The update will bring three new features/enhancements which are:
- Resetting the PIN via Smart Wallet App in case you forgot it or your wallet gets locked without the need to contact the call center.
- Displaying the receiver’s name before the execution of a money transfer transaction and on the transaction’s history to increase the level of security for our customers.
- Online Card disclaimers to provide customers with essential information about the types of Online Cards and the fees applied.
Contact the Smart Wallet Customer Care line at 19716 to refund the money to your wallet.
Through the Smart Wallet application:
- Select “Send Money.”
- Enter the receiver’s wallet number (or select it from your contact list).
- Enter the desired amount, then press confirm.
- Press and hold the “Send Money” button to confirm, then enter your wallet PIN to complete the transaction.
- Your transaction will then be successfully completed.
Once the transaction is complete, the Smart Wallet recipient will receive a notification and their balance will be updated automatically.
Enter your PIN upon opening the application to use your wallet.
The PIN ensures the safety and security of your data. The PIN you create should not contain sequential digits or repeated characters (the maximum repetition allowed is two times).
If you enter an incorrect PIN three consecutive times, your wallet will be locked and you will be required to contact the call center to reset it.
No, reactivating the wallet will bring back the services.
When you top up mobile credit from Etisalat or Vodafone through the updated app, you will be charged an additional transaction fee, besides the existing service fees charged by the telecommunication companies. Orange and WE customers are exempted from the additional transaction fees and will only be charged the existing service fees by their service provider.
No, nothing will happen to the wallet services or your balance. After reactivating the wallet, you’ll find your saved favorites and balance as is.
You can submit complaints/feedback by calling the Smart Wallet hotline at 19716 or through the “Contact Us” feature on the Smart Wallet application.
No, if your line is suspended, you will not be able to access your wallet.
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