Smart Wallet results
Please contact the Smart Wallet Customer Care line at 19716 and give them the online card number and transaction details. Our agents will take the necessary measures to resolve the problem.
Smart Wallet users can pay up to EGP 60,000 per day and EGP 200,000 per month.
Please contact our call center at 19716 and our call center agent will support you.
The security questions were added to protect your data while using the wallet services. Additionally, in case you forgot your wallet PIN, or your wallet got locked, you can now easily reset your PIN through the app by answering the security questions amongst other validation requirements instead of contacting the customer service center.
Once you confirm the payment, the money will be instantly transferred to the other wallet.
Each answer’s characters should be between 1-40 characters. The answer is not case sensitive, and special characters are allowed. The response field should not be left blank.
Yes, you can only use your online card on local websites (with local currency).
When you top up mobile credit from Etisalat or Vodafone through the updated app, you will be charged an additional transaction fee, besides the existing service fees charged by the telecommunication companies. Orange and WE customers are exempted from the additional transaction fees and will only be charged the existing service fees by their service provider.
- Android devices with Android OS 5 or above
- Apple devices with iOS 13 or above
You can find “Bill Payments” under the “Services” feature.
The update will bring three new features/enhancements which are:
- Resetting the PIN via Smart Wallet App in case you forgot it or your wallet gets locked without the need to contact the call center.
- Displaying the receiver’s name before the execution of a money transfer transaction and on the transaction’s history to increase the level of security for our customers.
- Online Card disclaimers to provide customers with essential information about the types of Online Cards and the fees applied.
Yes, upon successful validation and setting the new PIN, you can instantly login to your wallet using the new PIN.
Yes, if you skipped the step upon the update, you can set your questions through the following steps:
- From the homepage, on the side menu, click on “Settings”
- Click on "Security Questions", then select “Set or Change Security Questions”
- Choose and answer the questions needed
- Enter your wallet PIN to confirm
For Android users:
- Click on the side menu icon on the homepage.
- Select “Settings.”
- Select “Change Language.”
- Once you click on “Change Language,” the wallet will switch to Arabic/English language.
For iOS users:
- Go to your phone’s settings.
- Choose the language you want (Arabic or English).
- Open the Smart Wallet application.
Yes, you can unregister through the application by selecting “My Profile” on the top right-hand corner of the homepage, followed by “Unregister.” Please make sure your wallet’s balance is EGP 0 before unregistering from the service. To withdraw your balance before unregistering, please refer to any of the CIB Smart Wallet cash withdrawal methods. To withdraw cash after unregistering, please refer to any CIB branch.
No, Online Card issuance fees are non-refundable.
- Pay your internet, mobile, electricity, water, and gas bills through your Smart Wallet.
- Recharge your mobile credit or anyone else’s from the telecommunications company of your choice (Vodafone, Etisalat, Orange, or WE).
- Donate to any organization or charity found on CIB Smart Wallet.
Smart Wallet users can pay up to EGP 60,000 per day and EGP 200,000 per month.
- Maximum daily transaction limit: EGP 60,000
- Maximum monthly transaction limit: EGP 200,000
- Maximum wallet balance: EGP 400,000
- The maximum weekly transaction deposit limit from your linked credit card is EGP 10,000
- The maximum monthly transaction deposit limit from your linked credit card is EGP 40,000
- The maximum daily/monthly transaction limits from your debit cards are shown below:
Classic (Visa/MasterCard), Loan Debit, and Youth cards Titanium Platinum Wealth, Platinum Private, VISA Platinum Business Maximum Daily Purchase and E-Commerce Limit EGP 30,000 EGP 30,000 EGP 30,000 Maximum Monthly E-Commerce Limit EGP 50,000 EGP 100,000 EGP 100,00
Your balance will appear on your homepage and on each screen across all features.
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