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The amount paid will be deducted from your wallet and the remaining amount will stay in your wallet. This applies to both single and multi-use online cards.

If your deactivation trial through the portal fails, you will have to visit your nearest CIB branch to submit a normal deactivation request if you are a CIB Smart Wallet customer. If you are not a CIB Smart Wallet customer, you will have to refer to the other wallet provider to complete your un-registration process.

 

The amount will be returned to your wallet.
The amount will be credited back to your wallet.
Please go through the re-activation steps mentioned to activate the wallet and know your balance. You can then use your balance to perform any financial transactions and/or withdraw it through any of the available withdrawal channels.
The transaction will be rejected, and the money will stay in your wallet.

The maximum allowed wallet balance is EGP 400,000.

  • The maximum weekly transaction deposit limit from your linked credit card is EGP 10,000
  • The maximum monthly transaction deposit limit from your linked credit card is EGP 40,000
  • The maximum daily/monthly transaction limits from your debit cards are shown below: The maximum daily/monthly transaction limits from your debit cards are shown below:
       Classic (Visa/MasterCard), Loan Debit, Youth, and Prime ME cards Titanium   Platinum Wealth, Platinum Private, VISA Platinum Business 
     Maximum Daily Purchase and E-Commerce Limit  EGP 30,000  EGP 30,000  EGP 30,000
     Maximum Monthly E-Commerce Limit  EGP 50,000  EGP 100,000  EGP 100,00
Yes, you can only use your online card on local websites (with local currency).
To protect your information, please note that taking screenshots isn’t allowed while using the app
Contact the Smart Wallet Customer Care line at 19716 to refund the money to your wallet.

CIB’s Smart Wallet is a mobile application that enables you to do the following:

  • Pay all your bills, top-up your mobile credit, donate to various organizations, etc.
  • Send and receive money from your wallet to any other wallet in Egypt.
  • Withdraw or deposit money via any ATM in Egypt or any CIB Smart Wallet authorized agent.
  • Shop from any brand that has the “Meeza Digital” logo by scanning the merchant’s QR code.
  • Issue online cards with any desired amount that can be later used for making online purchases

To update your CIB Smart Wallet app, follow these steps:

  1. Open CIB Smart Wallet app from the operating store related to your device (App Store or Google Play or Huawei AppGallery).
  2. Tap on “Update”

You can also review the date of the latest release on the store, as some devices automatically update the app.

Yes, you must have the cost of the request fee and desired amount in your wallet before requesting a card.
Yes, upon successful validation and setting the new PIN, you can instantly login to your wallet using the new PIN.

Yes, you may partially pay any of your bills, except for WE landline bills, which need to be paid in full.

  • Maximum daily transaction limit: EGP 60,000
  • Maximum monthly transaction limit: EGP 200,000
  • Maximum wallet balance: EGP 400,000
  • The maximum weekly transaction deposit limit from your linked credit card is EGP 10,000
  • The maximum monthly transaction deposit limit from your linked credit card is EGP 40,000
  • The maximum daily/monthly transaction limits from your debit cards are shown below:
       Classic (Visa/MasterCard), Loan Debit, and Youth cards Titanium   Platinum Wealth, Platinum Private, VISA Platinum Business 
     Maximum Daily Purchase and E-Commerce Limit  EGP 30,000  EGP 30,000  EGP 30,000
     Maximum Monthly E-Commerce Limit  EGP 50,000  EGP 100,000  EGP 100,00
Yes, you can unregister through the application by selecting “My Profile” on the top right-hand corner of the homepage, followed by “Unregister.” Please make sure your wallet’s balance is EGP 0 before unregistering from the service. To withdraw your balance before unregistering, please refer to any of the CIB Smart Wallet cash withdrawal methods. To withdraw cash after unregistering, please refer to any CIB branch.

• Please contact our Smart Wallet Customer Care line at 19716.

• One of our agents will ask for your wallet details and transaction data, after which we will immediately proceed to take proper action.

If you received an SMS from the bank informing you that your Smart Wallet has been suspended due to nonuse and you want to re-activate it, please call 19716 for re-activation.
  • Single-use online cards will expire immediately after your first purchase or after 24 hours from the issuance date.
  • Multi-use online cards may be used for up to 3 transactions per month.
We care Our dedicated team is committed to meeting your needs

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Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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