Personal Banking FAQs

• From the transaction history page, you will find an “Export” button on the bottom right side of the page.
• Enter a valid email and your PIN to export the transaction history, either to print it or use it for future reference.

For Android users:

• Click on the side menu icon on the homepage.
• Select “Settings.”
• Select “Change Language.”
• Once you click on “Change Language,” the wallet will switch to Arabic/English language.

For iOS users:

• Go to your phone’s settings.
• Choose the language you want (Arabic or English).
• Open the Smart Wallet application.

If you are a CIB Smart Wallet user:

• Withdraw the money in your wallet
• Visit the nearest CIB branch to deactivate it, or visit this link: https://managewallet.meeza.eg/ and follow the deactivation process.

If you are not a CIB Smart Wallet user, visit this link: https://managewallet.meeza.eg/ and follow the deactivation process.

Yes, you need to set 3 security questions in case you are a new customer and logging for the first time, however, if it is not your first time to log in to Smart Wallet, you can skip setting the security questions step up to 3 times, but eventually, you will have to set them to enjoy the wallet services.

• A single-use online card is a one-time card that will expire within 24 hours or upon making your first transaction on any local website (with local currency).
• The multi-use online card can be used for up to 3 transactions a month. The multi-use online card will expire immediately after the month ends or immediately after the 3 transactions are executed.

The first time you download the application, you can watch tutorials on the different services provided by the Smart Wallet. To learn more, log into your wallet, click on the side menu icon, then select “Service Information”.

You will find a description of each service, its fees, and a URL link to its educational video.

You can also visit the CIB website (www.cibeg.com) for more information.

This service is no longer available on CIB Online Banking. However, you can amend (add a card /remove a card/replace a card) the card attached to Smart Wallet through visiting the nearest CIB-Egypt branch.

Notes:

• You can choose up to two CIB cards to link to your CIB Smart Wallet.
• In case of adding a new card, the customer has the option to choose whether to add the new card as replacement for an existing card or for all existing cards linked to SW (if the customer’s wallet is linked to two cards).

The Smart Wallet is free of charge. There are no monthly, annual, or maintenance fees for this service.

However, please keep in mind that there are separate fees for each transaction you make. For example, if you use your Smart Wallet to transfer money, issue online cards, and more, additional fees may apply.

You can also find the list of service fees on the Smart Wallet application when you click on “Services Information” from the menu.

Please see the price list below or visit the CIB website for more information.

Smart Wallet Price List:

Service	Fees
Registration	Free
Renewal	Free
Cash-in (Deposit) ATM	Free
Cash-in (Deposit) Agent	Free
Cash-out – Agent	1.5% (min. EGP 3)
Cash-out – ATM	1% (min. EGP 3)
Send Money (person-to-person)	On-us (to other CIB Smart Wallet users): EGP 1 Off-us (to non-CIB Smart Wallet users): 0.5% with max. EGP 15 The first transaction of the month is for free for a maximum of EGP 2,000.
Bill payment	Applied consumer fees
Payment to Merchant	Free
Single Online Card Issuance	Fixed EGP 10 upon issuance
Multi-Use Online Card Issuance	Fixed EGP 15 upon issuance
Loading Smart Wallet from CIB linked card	Online Banking: Free Debit Card: Free Credit Card: 2% from the transaction with minimum EGP 5, deducted from the credit card

The app will be temporarily locked for 6 hours, you can try again after or contact the call center on 19716 if you cannot wait or cannot remember the security questions’ answers or have not set them yet.