Personal Banking FAQs

The app will be temporarily locked for 6 hours, you can try again after or contact the call center on 19716 if you cannot wait or cannot remember the security questions’ answers or have not set them yet.

You can reset your PIN through the app by following the below steps:

•  Click on “Forgot your PIN” from the login page
•  Enter the mobile number and national ID registered to the wallet
•  You will receive an OTP on the registered mobile linked to the wallet
•  Enter this OTP on the app, then respond to the security questions you set previously
•  Upon successful validation, set your new Smart Wallet PIN

Please note that the validation of the OTP and security questions happens after trying to reset the PIN. In case of any error, you will be redirected to the home screen to enter your mobile number and national ID and to restart the steps.

If you can access the Smart Wallet app, you can amend the questions through the following:

1. From the homepage, on the side menu, click on “Settings”

2. Click on "Set or Change Security Questions", and amend the answers of already set question(s)

3. Enter your wallet PIN to confirm

If you forgot the questions and are trying to reset your wallet PIN, please contact the call center on 19716 and an agent will help you reset your credentials.

Once the transaction is complete, the Smart Wallet recipient will receive a notification and their balance will be updated automatically.

You should set and answer three security questions by choosing them from the list of questions provided on the app and two of them will be used in the validation process when resetting your PIN.

Our SMS messages for Smart Wallet users are available in English and Arabic.

CIB’s Smart Wallet is a mobile application that enables you to do the following:

• Pay all your bills, top-up your mobile credit, donate to various organizations, etc.
• Send and receive money from your wallet to any other wallet in Egypt.
• Withdraw or deposit money via any ATM in Egypt or any CIB Smart Wallet authorized agent.
• Shop from any brand that has the “Meeza Digital” logo by scanning the merchant’s QR code.
• Issue online cards with any desired amount that can be later used for making online purchases