Personal Banking FAQs

No, you can only issue one multi-use online card per month.

• Single-use online cards will expire immediately after your first purchase or after 24 hours from the issuance date.
• Multi-use online cards may be used for up to 3 transactions per month.

No, the OTP you receive is for single use and is valid for 15 minutes.

•  A valid mobile number (registered with the applicant’s National ID).
•  A valid National ID card.

• When performing any transaction, you can select the star symbol next to “Add to Favorites” on the top right corner of the screen.
•  Click on the star to highlight it.
• Complete the transaction successfully, so that it can be added to your “Favorites.”

To perform a financial transaction:

•  Select the transaction you would like to perform from your “Favorites.”
• Press and hold the payment button to proceed, then enter your PIN number to complete the transaction.

The app will be temporarily locked for 6 hours, you can try again after or contact the call center on 19716 if you cannot wait or cannot remember the security questions’ answers or have not set them yet.

You should set and answer three security questions by choosing them from the list of questions provided on the app and two of them will be used in the validation process when resetting your PIN.