Personal Banking FAQs

Customers can update their data from outside Egypt by going to the following link: https://www.cibeg.com/English/AboutCIB/Compliance/Pages/Know-Your-Customer.aspxDownload and print a KYC form, enter the appropriate information, and add your signature to the bottom of each page.Submit it to a CIB representative at any of our branches, or send it by mail to either your branch or to P.O. Box 2430 Al Ataba, marked with your branch name.

Yes.

• Onsite ATMs: CIB debit cards are retained at branches for 5 days. CIB credit cards/non-CIB cards are retained for 1 day and both depend on card’s status on the OASIS system.
• Offsite ATMs: Cards are collected by the Falcon team and delivered to the central vault.

• Checks in EGP take 2 working days, except for checks drawn on Arab investment and the Postal Authority & Nasser Social Bank

The transaction will be rejected.

You will not be able to use the card for online transactions after it expires. You will be asked to issue a new online card.

No, single-use online cards expire 24 hours after issuance.

The amount will be returned to your wallet.

The amount will be credited back to your wallet.

• On your Smart Wallet application, issue an online card with your desired amount, making sure that the amount is available in your wallet.
• At the checkout page of any website or application worldwide, select the payment option “Cards or MasterCard”.
• Enter the card details (card number, amount, expiry date, and CVC) at the checkout page to proceed with the payment.

CIB and non-CIB customers:

• Visit your nearest CIB branch or Smart Wallet authorized agent.
• Fill out a registration form.
• The agent will process your data and enter it into the system.
• You will then receive an SMS with a download link and an activation code.
• Download the app from either the App Store, Google Play, or Huawei AppGallery.
• Enter your registered mobile number and the activation code that was sent to you via SMS.
• Create a six-digit PIN (should not include any repetitive or sequential numbers).

Your Smart Wallet will then be activated and ready to be used.

CIB Customers only:

•  SMS channel

•  Send your full National ID number in an SMS to 4435, followed by the last 4 digits of your CIB card and separated by a hashtag. Send the SMS from the mobile number you want to link to the  wallet. Example: 291234567890#1234.
•  Within three working days, you will receive an SMS that contains a download link and an activation code.
•  Download the app from either the App Store, Google Play, or Huawei AppGallery.
•  Enter your registered mobile number and the activation code that was sent to you via SMS.
•  Create a six-digit PIN (should not include any repetitive or sequential numbers).
•  Your CIB card will be connected to your Smart Wallet within 7 working days.

• Via CIB Internet and Mobile Banking channels:

•  Log into your Internet or Mobile Banking account.
•  Click on the “Requests” tab.• Select “Manage Smart Wallet.”
•  Choose “Open a CIB Wallet” from “Application type.”
•  Enter your mobile number.
•  Enter your National ID number.
•  Enter your National ID expiration date.
•  Choose CIB card type.
•  Enter CIB card number, expiration date, and card name.
•  Click “Submit.”
•  Click “Confirm” when the confirmation message appears.
•  You will receive an SMS that contains a download link and an activation code.
•  Download the CIB Smart Wallet app from either the App Store, Google Play, or Huawei AppGallery.
•  Enter your registered mobile number, read and accept the terms and conditions, then enter the activation code sent to you via SMS.
•  Create a six-digit PIN.
•  Your Smart Wallet will then be activated and ready to be used.

The transaction will be rejected, and the money will stay in your wallet.

The recipient should have an active mobile wallet.

When making a transfer, you will be able to view all the transaction’s details, and you will be asked to confirm the validity of the information before the transaction is processed. Once you confirm the transaction, CIB will not be able to reverse it.

To return the money to your wallet, you will need to contact the recipient wallet’s owner to return the money. The Bank will not be required to return the funds.

The amount paid will be deducted from your wallet and the remaining amount will stay in your wallet. This applies to both single and multi-use online cards.

• A single-use online card is a one-time card that will expire within 24 hours or upon making your first transaction on any website.
• The multi-use online card can be used for up to 3 transactions a month. The multi-use online card will expire immediately after the month ends or immediately after the 3 transactions are executed.

• Please contact our Smart Wallet Customer Care line at 19716.

• One of our agents will ask for your wallet details and transaction data, after which we will immediately proceed to take proper action.

Contact the provider of the wallet your number is linked to and ask them to deactivate it, or you can visit this link and follow the deactivation process: https://managewallet.meeza.eg/. Once it is deactivated, you may re-apply and register for a CIB Smart Wallet.

You will have to deactivate one wallet first to be able to register for another CIB Smart Wallet.

You can add a new card or amend an existing one via your Online Banking account or through IVR (19666).

A. Online Banking (Mobile and Internet Banking)

• Log into your Internet or Mobile Banking account.
• Click the “Requests” tab.
• Select “Manage Smart Wallet.”
• Choose “Amend an Existing Wallet” from the application type.
• Select the desired amendment (Add a card/remove a card/replace a card).
• Enter the mobile number registered to your wallet.
• Choose the amendment type.
• Enter your National ID number.
• Choose the CIB card type.
• Enter the CIB card number, expiration date, and card name.
• Click “Submit.”
• Click “Confirm” once the confirmation message appears.

B. IVR (19666)

• Call the CIB hotline at 19666.
• Choose “Manage Your Cards and Accounts.”
• Enter your Phone Banking login ID.
• Choose “Card Options.”
• Choose “Link Card to Mobile Wallet” and select up to two cards.
• Enter the mobile number registered to your CIB Smart Wallet.
• Confirm your request.

Note:

• You can choose up to two CIB cards to link to your CIB Smart Wallet.The requested card will replace any cards linked to your CIB Smart Wallet. Requesting to link a card that is already linked to another wallet will be rejected.

Note: You can only link up to two of your CIB cards to your CIB Smart Wallet.

• If it is a personal mobile number, please visit your telecommunication company’s branch with the registered owner of the mobile number and ask them to transfer the ownership of the line to you.

• If it is a business mobile number, ask your company’s delegate to fill out the form on the CIB Smart Wallet website and send it to the telecommunication company. The company will link the mobile number to your National ID. You may then register for CIB Smart Wallet normally.

To protect your information, please note that taking screenshots isn’t allowed while using the app

The first time you download the application, you can watch tutorials on the different services provided by the Smart Wallet.To learn more, log into your wallet, click on the side menu icon, then select “Service Information”.

You will find a description of each service, its fees, and a URL link to its educational video.

You can also visit the CIB website (www.cibeg.com) for more information.

Yes, please make sure they have the Meeza Digital logo and confirm that they accept QR payments.