Personal Banking FAQs

You can submit complaints/feedback by calling the Smart Wallet hotline at 19716 or through the “Contact Us” feature on the Smart Wallet application.

You can contact our hotline at 19666 using the registered mobile number and sign into our free IVR service to set up a PIN directly without the need to look for an ATM.

You can apply for a CIB Credit Card by:

• Applying online here
• Call our 24/7 customer service hotline at 19666 to submit a request and one of our representatives will contact you within 24 hours.
• Visit your nearest CIB branch. You can find the nearest CIB brach here  

You can apply for a CIB Loan by:

• Applying online here
• Call our 24/7 customer service hotline at 19666 to submit a request and one of our representatives will contact you within 24 hours.
• Visit your nearest CIB branch. You can find the nearest CIB brach here  

You can activate your credit card by sending an SMS to 1491 from your registered mobile number. You’ll need to send 02 followed by the last four digits of your card and follow the instructions. Once completing those steps, visit the nearest CIB ATM to set the 4-digit PIN code. Alternatively, you can contact our hotline at 19666 using the registered mobile number and sign into our free IVR service to activate and set a PIN directly.