Personal Banking FAQs

1. Call 19666 from your registered mobile number
2. The Phone banking service will detect if your Online Banking username is locked or not
3. If yes, it will offer the option to unlock it or to proceed to the main menu
4. Choose to unlock it, then enter your active debit or credit card number and its PIN
5. An SMS will then be sent to your registered number confirming the successful unlocking and containing your Online Banking username as well

1. Call 19666
2.  Login to the Phone Banking service
3. Select the “Digital services” menu
4. Select “To receive your online banking username” option
5. Then, an SMS will be sent to your registered number with your username

If you enter your Online Banking password several times incorrectly, you will be locked out. In this case, please follow the below steps to unlock your user:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Activate username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code

Do not forget: Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lowercase letter, you may need to use your phone’s Shift key to change the default from uppercase. In addition, some phones require extra presses on the shift key to enter numbers instead of letters.

If you enter your Online Banking password several times incorrectly, you will be locked out. In this case, please follow the below steps to unlock your user:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Activate username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code

Do not forget: Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lowercase letter, you may need to use your phone’s Shift key to change the default from uppercase. In addition, some phones require extra presses on the shift key to enter numbers instead of letters.

1. Click on “Forgot/Reset Password” through the app, and fill in the below:

• Username: Input your Online Banking username.
• New password
• New password Confirmation
• Debit/Credit Card Number
• Debit/Credit Card PIN
• Then click on “Next”.

1. Click on “Forgot/Reset Password” through the app, and fill in the below:

• Username: Input your Online Banking username.
• New password
• New password Confirmation
• Debit/Credit Card Number
• Debit/Credit Card PIN
• Then click on “Next”.

• Log in to your Online Banking account
• In the “Cards" section on the home page, select the card you want to add to Apple Wallet
• Tap on "Add to Apple Wallet"
• Follow the instructions provided by Apple on the screen

Please follow the below steps to further secure your information:

• Do not share your Internet and Mobile Banking username and password with anybody
• Do not share the PIN code of your card with anyone as it is used for Online Banking registration and password resetting
• Log out of your Mobile Banking session when finished
• Do not leave your mobile unattended without logging out
• Password-protect your mobile device
• Keep the operating system of your mobile device up to date
• Inform the CIB call center right away if you lose the mobile phone number registered for the One Time Password (OTP) Higher Authentication.

Please follow the below steps to further secure your information:

• Do not share your Internet and Mobile Banking username and password with anybody
• Do not share the PIN code of your card with anyone as it is used for Online Banking registration and password resetting
• Log out of your Mobile Banking session when finished
• Do not leave your mobile unattended without logging out
• Password-protect your mobile device
• Keep the operating system of your mobile device up to date
• Inform the CIB call center right away if you lose the mobile phone number registered for the One Time Password (OTP) Higher Authentication.

To access the Mobile Banking service, use your Internet Banking username and password. If you already have an account. Otherwise, you can simply register through the app by clicking on “Register New User”.

Below are the main requirements for registration:

1. An active debit/credit card on an active savings/current account (an active debit/credit card means it was used at least once through a CIB ATM).
2. Your debit/credit card PIN code, which you normally use at ATMs.

Now and till March 31, 2021, you can register to the Online banking service without the need to sign the e-banking terms and conditions at the branch. To do so, simply follow the above steps noting that you must sign the e-banking terms and conditions at any time within this permitted period to avoid service suspension