Personal Banking FAQs

1. Osoul Fund

Low-Risk

A low-risk money market fund that offers short to medium-term liquidity with accumulated daily returns.

Investment Type: Invests in Treasury Bills and Time Deposits.

Subscription and Redemption:

• Daily subscription and redemption.
• 0.1% subscription fee with a minimum of EGP 50.

Investment Tenor: Short to medium-term.

Minimum Subscription: 1 unit.

2. Istethmar Fund

High-Risk

Your simplest way to access the Egyptian Stock Exchange.

Investment Type: Equity Fund (Stocks registered on the Egyptian Stock Exchange- EGX).

Subscription and Redemption:

• Daily subscription (except on the last working day of the week).
• Weekly redemption on the first working day of the week.
• 0.25% subscription fee.

Investment Tenor: Long-term.

Minimum Subscription: 1 unit.

3. Aman Fund

High-Risk

An Islamic Equity Fund. Your way to Sharia compliant investment in the Egyptian Stock Exchange.

Investment Type: A Variety of Sharia-compliant stocks in industrial, production and service sectors, in addition to Sukuk.

Subscription and Redemption:

• Daily subscription (except on the last working day of the week).
• Weekly redemptions on the first working day of the week.
• 0.25% subscription fee / and 0.25% redemption fee.

Investment Tenor: Long-term.

Minimum Subscription: 1 unit.

4. Thabat Fund

Low-Risk

A fund of diversified fixed-income instruments.

Investment Type: Invests in fixed-income instruments (Treasury Bonds and Corporate Bonds).

Subscription and Redemption:

• Daily subscription with monthly redemption on the first working Sunday of each month.
• 0.1% subscription fee with a minimum of EGP 50.

Investment Tenor: Medium- to long-term.

Minimum Subscription: 1 unit.

5. Takamol Fund

Medium-Risk

Combine the growth of Egyptian equities with the stability of fixed income investments.

Investment Type: Mix of fixed income instruments and stocks of companies listed on the Egyptian Stock Market.

Subscription and Redemption:

• Daily subscription with weekly redemption on the first working day of the week.
• 0.1% subscription fee with a minimum of EGP 50.

Investment Tenor: Long-term.

Minimum Subscription: 1 unit.

Yes, refund is available for miles after redemption but 5% of the total miles will be deducted. (EGYPTAIR’s terms and conditions apply)

Redeem e-vouchers that can be used at participating CIB merchants in the program:

• Cash Back on CIB Credit Cards
• Booking flight tickets and accommodation via the online travel portal
• Charity donations to any charity listed on the CIB Loyalty portal.

For more information, click here.

In case the unit is located in New Urban Communities:

• A copy of the building permit
• A copy of the land receipt record
• A copy of the land allocating record
• The primary contract for the land
• A proof of full payment of the land price.

In case the unit is located in old market:

• A copy of the building permit & a copy of the land’s contract which is registered at the Real Estate registration office.
• Or a copy of the unit’s contract, registered at the Real Estate registration office.

Additional documents might be required. For more information, click here.

• Checks in EGP take 4 working days from the deposit date (taking into consideration official holidays), except checks drawn on Arab Investment Bank, Postal Authority, and Nasser Society Bank.

1. From Internet Banking Home Page
2. Go to “Requests”
3. Click on Change limit on supplementary credit card
4. Fill in the form with your new limit.

From the Internet Banking or Mobile Banking homepage:

• Go to “Requests”
• For Mobile Banking: Select “Contact Info” then “Update Contact Information”

           For Internet Banking: Select “Update Contact Information”

• Fill out the form with your updated contact information
• Enter your 6-digit OTP to submit your request

From Internet Banking home page:

1. Go to “Requests”
2. Click on Dispute Credit Card Transaction
3. Fill in the dispute form on your chosen credit card mentioning the reason of dispute.

From the Internet Banking home page:

1. Go to “Requests”
2. Click on Inquiries
3. Suggestions
4. Complaints
5. Fill in the form and determine your request type whether it is inquiry, suggestions or complaints.

From the Internet Banking Home Page:

1. Go to “Requests”
2. Click on “Add Related Accounts”
3. Fill in the form with your related account customer name, the related account number, relation type and your comments if any.

From the Internet Banking Home Page:

1. Go to “Requests”
2. Click on “Add Related Accounts”
3. Fill in the form with your related account customer name, the related account number, relation type and your comments if any.

• Log into your Internet or Mobile Banking account
• Go to “Requests”
• For Mobile Banking: Select “Cards Management” then “Dispute Credit Card Transaction”

           For Internet Banking: Select “Dispute Credit Card Transaction”

• Fill out the dispute form on your chosen credit card and mention the reason for dispute

• Log in to your Online Banking account
• Click on “Investment Funds” section or the “Request Center”, then select “Sell Investment Funds” button.
• Select the fund you wish to redeem.
• Enter the number of units you wish to redeem.
• Select the account to credit the amount to.
• Read the terms and conditions.
• Check the box to agree to the terms and conditions.
• Read the order summary.
• Click on "Confirm” to submit your redemption order.
• You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button.