No, online cards can only be used online.
No, Online Card issuance fees are non-refundable.
Based on instructions we have received; the Bank is required to stop all foreign currency transactions through the Smart Wallet Online Card. Please note that local currency transactions through the Smart Wallet Online Card are working normally.
Yes, you can only use your online card on local websites (with local currency).
You can request to increase your card limit via online banking or a branch and will be
subject to credit policy approval.
- Single-use online cards will expire immediately after your first purchase or after 24 hours from the issuance date.
- Multi-use online cards may be used for up to 3 transactions per month.
It's safe to use the credit card online when used with trusted merchants.
No, single-use online cards expire 24 hours after issuance.
You can issue an online card through your Smart Wallet. An online card (local currency) is a single-use or multi-use (upon your request), virtual card loaded with the desired amount of money to be used on any website or app.
Through the Smart Wallet app:
- Select “Online Card.”
- Select “Generate New Card.”
- Enter the desired amount (in local currency) to assign to your card.
- Enter your PIN.
No, you can only issue one multi-use online card per month.
You can register to Online Banking using one of the below methods:
- Account number
- Passport number
- National ID number
- Debit or credit card number
- A single-use online card is a one-time card that will expire within 24 hours or upon making your first transaction on any local website (with local currency).
- The multi-use online card can be used for up to 3 transactions a month. The multi-use online card will expire immediately after the month ends or immediately after the 3 transactions are executed.
You will not be able to use the card for online transactions after it expires. You will be asked to issue a new online card.
The card will be displayed once you select “Online Card” from the Smart Wallet homepage. Click on the card to retrieve the CVC.
The amount you request will not be deducted at the time the card is issued, but only when you make an online transaction, except for the card issuance fees mentioned above (EGP 10 for a single-use online card and EGP 15 for a multi-use online card) .
With Online Banking, you can submit requests from the comfort of your home rather than waiting in queues at a branch.
- Call 19666 from your registered mobile number
- The Phone banking service will detect if your Online Banking username is locked or not
- If yes, it will offer the option to unlock it or to proceed to the main menu
- Choose to unlock it, then enter your active debit or credit card number and its PIN
- An SMS will then be sent to your registered number confirming the successful unlocking and containing your Online Banking username as well
You can request an online card with a limit of up to EGP 60,000 per day or EGP 200,000 per month. It can only be used on local websites and in local currency.
- Call 19666
- Login to the Phone Banking service
- Select the “Digital services” menu
- Select “To receive your online banking username” option
- Then, an SMS will be sent to your registered number with your username
No, during the online application, you’ll only need to provide general information
from your national ID and about your job. After submission, a bank representative
will call you to check your eligibility and inform you of any required documents.
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