- You can update your mobile number at your nearest CIB branch
- Internet Banking
- Through the Call Center from a registered mobile number.
It’s the frequent flyer number that you use to collect miles when you travel on Star
Alliance flights.
The primary cardholder can change the mobile number registered on the supplementary
card unless the supplementary cardholder is already a primary credit cardholder. In this
case, the supplementary cardholder needs to contact the call center to change the mobile
number on his primary credit card and this change will reflect automatically across the
system on all his cards.
Yes, debit card activation should be done via the registered mobile number.
No, supplementary credit cards do not get a FFN number.
- Open the Internet or Mobile Banking page
- Click “Register New User”
- Select identification method
- Choose “Account Number” from the list
- Enter your account number
- Create username
- Create password
- Confirm password
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Select next
- Enter the OTP password that is sent to your registered mobile number
- Select “Register”
- A confirmation message of successful registration will appear
- Open the Internet or Mobile Banking page
- Click “Register New User”
- Select identification method
- Choose “Account Number” from the list
- Enter your account number
- Create username
- Create password
- Confirm password
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Select next
- Enter the OTP password that is sent to your registered mobile number
- Select “Register”
- A confirmation message of successful registration will appear
- Open the Internet or Mobile Banking page
- Click “Register New User”
- Select identification method
- Choose “Account Number” from the list
- Enter your account number
- Create username
- Create password
- Confirm password
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Select next
- Enter the OTP password that is sent to your registered mobile number
- Select “Register”
- A confirmation message of successful registration will appear
- Open the Internet or Mobile Banking page
- Click “Register New User”
- Select identification method
- Choose “Passport Number” from the list
- Enter your passport number
- Create username
- Create your password
- Confirm password
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Select next
- Enter the OTP password that is sent to your registered mobile number
- Select “Register”
- A confirmation message of successful registration will appear
- Open the Internet or Mobile Banking page
- Click “Register New User”
- Select identification method
- Choose “Passport Number” from the list
- Enter your passport number
- Create username
- Create your password
- Confirm password
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Select next
- Enter the OTP password that is sent to your registered mobile number
- Select “Register”
- A confirmation message of successful registration will appear
- Open the Internet or Mobile Banking page
- Click “Register New User”
- Select identification method
- Choose “Passport Number” from the list
- Enter your passport number
- Create username
- Create your password
- Confirm password
- Read the terms and conditions
- Check the box to agree to the terms and conditions Select next
- Enter the OTP password that is sent to your registered mobile number
- Select “Register”
- A confirmation message of successful registration will appear
- You will need to withdraw all the money in your wallet.
- Close your wallet
- Register a new wallet using the new number.
No, each mobile number can register for one wallet only.
Yes, you can normally receive a message on your international mobile number.
You need to make sure that the mobile number used during registration is the same number registered to your accounts. If not, you might need to visit the bank and update your information. It could also be that your bank does not permit your account type to be listed on IPN.
• If it is a personal mobile number, please visit your telecommunication company’s branch with the registered owner of the mobile number and ask them to transfer the ownership of the line to you.
• If it is a business mobile number, ask your company’s delegate to fill out the form on the CIB Smart Wallet website and send it to the telecommunication company. The company will link the mobile number to your National ID. You may then register for CIB Smart Wallet normally.
Yes, you can have up to three wallets linked to the same National ID card. Please keep in mind that you will need a different mobile number for each wallet.
Please contact CIB Call Center operating 24/7 on 19666 or visit the nearest CIB branch to have
your mobile number updated on the banking system.
Please contact CIB Call Center operating 24/7 on 19666 or visit the nearest CIB branch to have
your mobile number updated on the banking system.
- Click on “Register Now” on the Login Page
- Choose your preferred registration method
- Fill in the following field and click on “Continue”
- Create a unique username and password according to the set criteria
- Enter CAPTCHA shown on the screen
- Read the terms and conditions
- Check the box to agree to the terms and conditions, then click on “Create Account”
- As a second factor of authentication, enter the OTP sent to your registered mobile number
- Registration is successful
- Click on “Login”
- Enter the username and password to log in to your account
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