Yes, we offer Balance Transfer Facility on the total customer balances including loans, according to the customer Debit Burden Ratio (DBR).
We offer zero administration fees on the Balance Transfer Facility.
We offer a payment break option where customers can scape the first installment and start paying in the following month.
All benefits accrued under the program by the primary or supplementary cardholder will be given to the primary cardholder.
Cash transactions including (cash on phone & balance transfers) are excluded.
Also, any governmental transactions, smart wallet transactions , bill payments on
an ATM are not qualified to earn a loyalty reward.
Yes.
Yes, you must have the cost of the request fee and desired amount in your wallet before requesting a card.
Yes, you need to set 3 security questions in case you are a new customer and logging for the first time, however, if it is not your first time to log in to Smart Wallet, you can skip setting the security questions step up to 3 times, but eventually, you will have to set them to enjoy the wallet services.
Yes, you need to have an account in order to get your loan disbursed. This will be used for paying the loan installments.
Meeza prepaid cards do not require a CIB bank account.
Renewal cards must be also activated using the standard activation channels
(SMS & IVR).
Activation of replacement cards follows the same procedures as a new credit
card.
No, after activating the renewal card, it retains the same pin as your current card.
You may change it at the nearest ATM or via IVR.
Yes.
If your direct debit account has sufficient funds on the due date, the payment will
be processed automatically as the requested direct debit (5% or 100%).
Your participation in the program is automatic and FREE with no need to subscribe.
Yes.
No, the card doesn’t come with a preset pin code. You’ll need to set one after
activation through the IVR or ATM.
Supplementary credit cards earn miles and is submitted under the FFN of the basic credit cardholder.
No, supplementary credit cards do not get a FFN number.
All customer purchases are qualified for loyalty rewards even if enrolled in
installments, except governmental transactions, cash transactions (including cash
on phone and balance transfer), smart wallet and bill payments on ATMs as they
are not qualified for loyalty in the first place.
- No, the bank no longer deals with or sells traveler’s checks.
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