Personal Banking FAQs

• You can update your mobile number at your nearest CIB branch
• Internet Banking
• Through the Call Center from a registered mobile number.

1.         Log into your Internet or Mobile Banking account

2.         Click the “Requests” tab

3.         Select “Manage Smart Wallet”

4.         Choose “Amend an existing Wallet” from application type

5.         Select the desired amendment (Add a card/remove a card/replace a card)

6.         Enter wallet mobile number

7.         Choose the amendment type

8.         Enter your National ID

9.         Choose CIB card type

10.   Enter CIB card number, expiration date, and name on card

11.   Click “Submit”

12.   Click “Confirm” once the confirmation message appears

 

Note: You can only link up to two of your CIB cards to your CIB Smart Wallet.

1. Log into your Internet or Mobile Banking account
2. Click the “Requests” tab
3. Choose “Apply for Loan or Card”
4. Enter National ID
5. Select the desired product you are applying for (loan or credit card)
6. If applying for a credit card, select the desired credit card type. If applying for a loan, enter the requested amount
7. Enter net monthly income
8. Enter employer’s name
9. Enter job title
10. Read the terms and conditions
11. Check the box to agree to the terms and conditions 
12. Click “Submit”
13. Click “Confirm” once the confirmation message appears 

Note: A bank representative will get back to the customer within one business day.

Customer to provide signed documents in case of the application approved.

1. Log into your Internet or Mobile Banking account
2. Click the “Requests” tab
3. Choose “Apply for Loan or Card”
4. Enter National ID
5. Select the desired product you are applying for (loan or credit card)
6. If applying for a credit card, select the desired credit card type. If applying for a loan, enter the requested amount
7. Enter net monthly income
8. Enter employer’s name
9. Enter job title
10. Read the terms and conditions
11. Check the box to agree to the terms and conditions 
12. Click “Submit”
13. Click “Confirm” once the confirmation message appears 

Note: A bank representative will get back to the customer within one business day.

Customer to provide signed documents in case of the application approved.

• You can Apply Online by clicking here
• Call us at 19666

For more information, click here.

1. Log into your Internet or Mobile Banking account
2. Click on “Apply for products” tab
3. Select “Book CD or TD”
4. Choose type then select from the fields that appear accordingly
5. Click “Next”
6. Read the terms and conditions
7. Check the box to agree to the terms and conditions
8. Click “Confirm”

Note:

• Customers with foreign currency loans cannot book CDs or TDs online and will have to visit a branch
• TDs are booked the same day
• CDs are booked the next business day

1. Log into your Internet or Mobile Banking account
2. Click on “Apply for products” tab
3. Select “Book CD or TD”
4. Choose type then select from the fields that appear accordingly
5. Click “Next”
6. Read the terms and conditions
7. Check the box to agree to the terms and conditions
8. Click “Confirm”

Note:

• Customers with foreign currency loans cannot book CDs or TDs online and will have to visit a branch
• TDs are booked the same day
• CDs are booked the next business day

The calculation of the loan depends on the following factors:

• Principle Loan Amount: the value of the loan that a customer borrows.
• Personal Loan Interest Rate: the interest rate that the bank will charge for the loan.
• Tenure of Loan: the period for which you borrow the loan.

 Please refer to the loan calculator to calculate your installment.

You can check your BONUS Points and redeem them through:

• CIB BONUS points program website (bonus.cibeg.com)
• CIB Call Center

For more information, click here

To follow up on the status of your submitted requests*:

1. Log into your Internet Banking account
2. Go to the “Requests” tab.
3. Choose “Requests History” to see a list of all your submitted requests within the last 90 days which are marked under 3 categories as pending at the Bank side or approved or rejected.

*(This service is available on Internet Banking only and not available at the Mobile Banking Application)

You can choose a new PIN by:

• Calling 19666 from your registered phone number
• Phone Banking from your registered phone number
• If you remember your old PIN you can also do it using any CIB ATM