You can stop a lost or stolen card by:
- Calling 19666 and speaking to one of our Call Center agents
- Visiting the nearest CIB branch
- Phone Banking
- Internet banking
For more information, you can also click here
Customers can load the card via ATMs only. Meeza prepaid cards do not accept transfers (including internet banking) and cannot accept deposits via branch teller.
In special cases, Meeza prepaid cards accept ACH transfers from CIB accounts only.
Yes, the bank has a program for professionals. Please visit your nearest
CIB branch to inquire about the detailed required documents. The general
requirements to apply are a valid ID, valid income proof, and a valid commercial
register.
A convenient insurance product that covers total permanent disability, critical illness, risk of death, loss of wallet and personal identification paper, as well as travel insurance. For more information, please call 19666 or visit your nearest CIB branch.
Contact the call center for internal disputes i.e., CIB ATM, etc. However, if there is another dispute related to a merchant, refund, etc., customers should visit the branch to fulfill a dispute form to take its process and TAT.
- Log in to your Online Banking account
- Click on “Credit Cards” under the “Cards” section on the home page
- Select the card and click on “Show My Transactions”
- Select the transaction to dispute
- On the transaction details page, click on “Dispute this Transaction”
- Fill in the dispute reason
- Click on “submit”
- Request submitted successfully
- Log in to your Online Banking account
- Click on "Transfers" on the home page
- Click on "Own Accounts" under "Transfers Type”
- Choose the account to pay from and account to transfer to
- Enter the transfer amount
- Click on “Continue”
- Review the Transfer Summary before proceeding
- Click on “Confirm”
- You can extract the “Transaction Receipt” from top right side of the final screen
- Login to your Online Banking account
- When using the Mobile Banking app, click on "More" on the bottom of the home page, then click on "OTP Activation", under "Services"
- When using the Internet Banking service, click on "More", then click on "Services" and select "OTP Activation"
- Choose “OTP Hard Token” and click on “Activate Now”
- Enter the serial number of the device collected from the branch and the OTP generated by the device
- Click on “Submit”
- OTP Hard Token activated successfully
- Login to your Internet Banking or Mobile Banking account.
- Select “Payments".
- To pay a new bill, click on "Pay a new bill" or go directly to the desired bill category.
- Select "Bill Category" or search for it.
- Select the service and enter the required information.
- Select the payment method by selecting Credit Card or Account.
- Review Bill Summary.
- Click on "Confirm”.
- Enter the OTP from your activated OTP Token app.
- Payment is successful.
- Log in to your Online Banking account
- Click on “Credit Cards" under "Cards" section on the home page
- Click on the credit card you want
- Click on the “Quick Cash” option
- Fill the required details: the amount you need as Quick Cash and number of installments (months)
- Click on “Continue”
- Review transaction details
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Request submitted successfully
In addition to the regular login with your username and password, you can request the One Time Password (OTP) for Higher Authentication access, if you need to perform third Party transfers simply through CIB OTP token application or the hard token.
In addition to the regular login with your username and password, you can request the One Time Password (OTP) for Higher Authentication access, if you need to perform third Party transfers simply through CIB OTP token application or the hard token.
The Smart Wallet is free of charge. There are no monthly, annual, or maintenance fees for this service.
However, please keep in mind that there are separate fees for each transaction you make. For example, if you use your Smart Wallet to transfer money, issue online cards, and more, additional fees may apply.
You can also find the list of service fees on the Smart Wallet application when you click on “Services Information” from the menu.
Please see the price list below or visit the CIB website for more information.
Smart Wallet Price List:
| Service | Fees |
| Registration | Free |
| Renewal | Free |
| Cash-in (Deposit) ATM | Free |
| Cash-in (Deposit) Agent | Free |
| Cash-out – Agent | 1.5% (min. EGP 3) |
| Cash-out – ATM | 1% (min. EGP 3) |
| Send Money (person-to-person) |
On-us (to other CIB Smart Wallet users): EGP 1 Off-us (to non-CIB Smart Wallet users): 0.5% with max. EGP 15 The first transaction of the month is for free for a maximum of EGP 2,000. |
|
Bill payment
|
Applied consumer fees |
| Payment to Merchant | Free |
| Single Online Card Issuance | Fixed EGP 10 upon issuance |
| Multi-Use Online Card Issuance | Fixed EGP 15 upon issuance |
| Loading Smart Wallet from CIB linked card |
Online Banking: Free Debit Card: Free Credit Card: 2% from the transaction with minimum EGP 5, deducted from the credit card |
Whenever a transaction is declined on InstaPay, CIB will automatically reverse the transaction to your bank account immediately. In case the transaction is not reversed, please
contact CIB’s customer service at 19666 and provide them with the transaction’s reference number to track it.
- Pay your internet, mobile, electricity, water, and gas bills through your Smart Wallet.
- Recharge your mobile credit or anyone else’s from the telecommunications company of your choice (Vodafone, Etisalat, Orange, or WE).
- Donate to any organization or charity found on CIB Smart Wallet.
If your phone is lost or stolen, it is unlikely that someone could access your account information unless they also know your online banking username and password. However, for safety precautions, you should contact CIB as soon as possible by calling 19666.
If your phone is lost or stolen, it is unlikely that someone could access your account information unless they also know your online banking username and password. However, for safety precautions, you should contact CIB as soon as possible by calling 19666.
Yes, the bank has a program specifically for professionals. Please visit your
nearest CIB branch to inquire about the detailed required documents. The generic
requirements to apply are a valid ID and valid income proof, a valid syndicate ID,
and a clinic/pharmacy license.
Using the CIB Mobile Banking application, you can access your personal accounts quickly and easily, but navigation and addition of related accounts are only available through Internet Banking. You can, however, add the accounts as beneficiaries and enjoy transferring to them through Mobile Banking.
Using the CIB Mobile Banking application, you can access your personal accounts quickly and easily, but navigation and addition of related accounts are only available through Internet Banking. You can, however, add the accounts as beneficiaries and enjoy transferring to them through Mobile Banking.
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