The ATM can provide you with a mini-statement of your last ten transactions.
Yes, only from the ATM mini statement option that lists your last ten transactions.
Your participation in the program is automatic and FREE with no need to subscribe.
- Please ensure that the biometrics feature is enabled on your device and that the CIB Mobile Banking app has biometrics permission enabled from your device’s settings.
- Note that the biometrics feature is supported on the latest iOS version and 3 prior versions for both iOS and Android.
Yes, your personal information is safe with CIB Mobile Banking, which offers extensive security features to ensure that you can conduct your banking transactions in a safe and private online environment. The highest industry standards of security are applied to both Internet Banking and Mobile Banking.
To protect your information, please note that taking screenshots isn’t allowed while using the app
Yes, you can check the available balance for your account & credit card through the IVR.
Yes, you can stop your debit or credit card through Phone Banking by calling 19666.
You can’t request the cash on phone service if your card is stopped or inactive.
Yes, you can change your current PIN by following below steps
- Log in to your CIB Online Banking account
- Select "Credit/Debit Cards" under the “Cards” section on the home page or from “Request Center” by clicking on “More” in the service bar
- Click on “Set/reset PIN” button
- Choose the required card and click on “Continue”
- Enter your current PIN and click on “Continue”
- Insert new PIN and confirm, then click on “Continue”
The PIN will be changed successfully
All your bank accounts and Meeza prepaid card funds belonging to one of the network’s banks.
Visit the nearest CIB branch with your national ID or passport to sign the activation form.
Yes, you can check the latest 5 movements on your account through the Phone Banking service.
Yes, you can check the linked accounts on your debit cards through the Phone Banking service.
Contact the Smart Wallet Customer Care line at 19716 to refund the money to your wallet.
Yes, you can set or reset your debit or credit card PIN through the Phone Banking service.
The renewal card should be delivered before the end of the expiry month of your
current card.
Please contact your bank and provide the customer service agent with the transaction ID to investigate the matter.
Currently, the securities portfolio feature is view-only. For trading or selling, please contact your trading relationship manager.
Customers can change card types by making a request from the CIB call center or your nearest branch.
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