You need to confirm your identity by showing your valid ID.
- Pay your internet, mobile, electricity, water, and gas bills through your Smart Wallet.
- Recharge your mobile credit or anyone else’s from the telecommunications company of your choice (Vodafone, Etisalat, Orange, or WE).
- Donate to any organization or charity found on CIB Smart Wallet.
Your balance will appear on your homepage and on each screen across all features.
To review your transaction status, doublecheck your account activity and balance to confirm that your transaction was carried out successfully. If it was not, please refer to the call center.
To review your transaction status, doublecheck your account activity and balance to confirm that your transaction was carried out successfully. If it was not, please refer to the call center.
- Please contact the Smart Wallet Customer Care line at 19716 to suspend your wallet.
- Perform a SIM card swap.
- Contact the Customer Care line again to reactivate your wallet.
- You will receive an activation SMS.
- Your wallet can then be used normally using your new PIN.
You can request a stamped physical statement for your credit card at your nearest branch.
Those are users who can act on your behalf and access your account through theirs.
Those are users who can act on your behalf and access your account through theirs.
Yes, you can check your international spending limit for your credit card through Phone Banking.
No, if your line is suspended, you will not be able to access your wallet.
Yes, for security reasons, if you entered a wrong PIN three consecutive times, your wallet will be locked. In case you already set your security questions. you can unlock your wallet by clicking on “Forgot your PIN?” from the login page and then follow the validation process to unlock your wallet. however, in case you didn’t set the security questions, please contact the call center.
From the Internet Banking home page, click on your preferred card and your activity will be displayed.
From the Internet Banking home page, click on your preferred card and your activity will be displayed.
Contact your dedicated Plus Banker or call CIB call center at 19666 to get your service code.
- Tap on the fingerprint icon on the landing page
- Choose “Enable Fingerprint Login”
- Enter your username and password. Your biometrics will be saved and you will be able to log in using your fingerprint.
- Tap on the fingerprint icon on the landing page
- Choose “Enable Fingerprint Login”
- Enter your username and password. Your biometrics will be saved and you will be able to log in using your fingerprint.
No, you can view your active cards only. You can easily activate your card through IVR or SMS.
No, you can view your active cards only. You can easily activate your card through IVR or SMS.
- Log into your Mobile Banking app
- Go to “Login Settings” from your profile
- Tap on “Disable Fingerprint Login”.
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