After the first statement is issued, you’ll receive a message with the total dues
during the statement. You can check for more info through the mobile/internet
banking or via the call center at 19666.
Currently, the securities portfolio feature is view-only. For trading or selling, please contact your trading relationship manager.
Please contact the Smart Wallet Customer Care line at 19716 and give them the online card number and transaction details. Our agents will take the necessary measures to resolve the problem.
You can activate your debit card through Phone Banking (IVR) service by calling 19666 from the registered mobile number or via SMS or via ATM.
The fees are non-refundable as per the Smart Wallet's policy. Additionally, all foreign currency transactions using the smart wallet online card have now been stopped. Please note that local currency transactions through the Smart Wallet Online Card are working normally.
The maximum allowed wallet balance is EGP 400,000.
- The maximum weekly transaction deposit limit from your linked credit card is EGP 10,000
- The maximum monthly transaction deposit limit from your linked credit card is EGP 40,000
- The maximum daily/monthly transaction limits from your debit cards are shown below: The maximum daily/monthly transaction limits from your debit cards are shown below:
Classic (Visa/MasterCard), Loan Debit, Youth, and Prime ME cards Titanium Platinum Wealth, Platinum Private, VISA Platinum Business Maximum Daily Purchase and E-Commerce Limit EGP 30,000 EGP 30,000 EGP 30,000 Maximum Monthly E-Commerce Limit EGP 50,000 EGP 100,000 EGP 100,00
IVR is the Interactive Voice Response (IVR) technology that allows customers to seamlessly perform all kinds of banking activities on the phone. It is a self-help tool to make the process easier for all of our clients.
To redeem the BONUS points for BONUS Give, customers should:
- Visit our website at https://bonus.cibeg.com
- Log in to their account using any of their card/account numbers
- Check their available points balance Choose the donation amount they would like to make, ensuring they have enough points
- Select the charity they would like to support from our list of participating organizations
- Follow the on-screen instructions to complete their donation
- The charitable amount will be transferred automatically to the organization
Customers can find the EPP dues through the call center or via E-statement through Internet banking.
You can view the detailed information on the active EPP’s including the remaining
balances, and tenors through the e-statement found in your Internet banking.
You should receive an SMS within 1-3 minutes. If you do not receive it, please update your registered mobile number at the bank through the Online Banking service or by call center. If you still don’t receive an SMS, please request it again through the ATM.
• EGP 5 million daily limit for Prime & Plus customers
• EGP 20 million daily limit for Wealth & Private customers
• EGP 3 million per transaction
- You can activate the biometrics feature during your first login or by clicking on “Profile” at the top of the page
- Click on the “Toggle” button next to “Login using the biometrics feature”
- Check the box to agree to the terms and conditions
- Click on “Activate Now”
- Enter your current password, then click on “Continue”
- Enter the OTP received via SMS on your registered number
- Biometric feature activated successfully
Authorized Banking Agent:
- You can go to any authorized banking agent to withdraw money from your Smart Wallet.
- Head to the nearest CIB Smart Wallet banking agent outlet
- On the Smart Wallet app, tap “Withdraw”
- Click on “Agent Withdrawal”
- Enter the withdrawal amount to generate an OTP
- Enter the PIN to confirm the transaction
- OTP will be generated.
- Give the OTP to the agent to complete the withdrawal transaction
- The agent will confirm the withdrawal request and the POS will print two receipts
- You will then receive your cash and a copy of your receipt
Through an ATM:
- On the Smart Wallet app, tap “Withdraw”
- Click on “ATM Withdrawal”
- Enter the withdrawal amount to generate an OTP
- Enter the PIN to confirm the transaction
- OTP will be generated
- Enter the OTP on the ATM screen to complete the withdrawal transaction
- At the ATM, Select “Cardless Services”
- Select “Smart Wallet”
- Select “Cash Withdrawal”
- Enter your mobile number
- Enter the OTP extracted from your Smart Wallet app
- Enter the amount to be withdrawn
- Your transaction will then be completed and you will receive your cash
BONUS points are reflected within 2 to 3 working days. Miles are reflected within
four weeks from the statement closing date. Cashbacks are reflected on the 25th
of each month.
Yes, it is safe. Once your card appears in the CIB Mobile Banking App, you can securely add it to Apple Wallet before activating or receiving the physical card. This digital provisioning follows Apple Pay’s security standards, ensuring safe usage across contactless, online, and in-app payments for applications that support Apple Pay.
Yes, you can add your card over Apple Wallet through the CIB Mobile Banking App even before receiving the physical (plastic) card or activating it. This enables you to start using Apple Pay immediately for contactless payments, online purchases, and in-app transactions for applications that support Apple Pay without waiting for the plastic card.
Yes. Foreign currency CDs/TDs can be redeemed, and the amount will be credited to your linked foreign currency account, unless the time deposit has a special rate.
Yes, upon successful validation and setting the new PIN, you can instantly login to your wallet using the new PIN.
For existing CIB customers, you can book your certificate of deposit or time deposit easily through the Internet Banking service or Mobile Banking App.
For new customers, please visit the nearest branch to open an account and book your Certificate of Deposit or Time Deposit. Make sure to bring the following documents:
- Valid National ID or valid passport for foreigners
- Recent original utility bill (electricity or gas) only in case the customer choose an address other than the ID address
- Proof of income
- Proof of permanent residence for foreigners
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