Yes, by choosing the deposit option on the ATMs, which support Deposit or Forex.
Please contact the Smart Wallet Customer Care line at 19716 and give them the online card number and transaction details. Our agents will take the necessary measures to resolve the problem.
You will be charged with mark up fees when perform transactions in a foreign currency, noting that all transactions outside of Egypt are charged with markup fees.
In case there is no one to receive the card at the delivery address, the undelivered
cards are returned to the bank. For redelivery, you need to contact the bank’s call
center within a maximum of three months of the failed delivery. After that your
card will be stopped and if you want to redeliver it, you’ll be charged for the new
replacement card.
Yes, in very exceptional cases. Individuals with power of attorney or those who
are deaf or have disabilities that prevent them from using the standard activation
channels (SMS & IVR) may request to activate the card through the branch.
Visit the BONUS points page to learn how you earn your points
- Click on “Register Now” on the login Page
- Choose Debit or Credit Card from the registration methods menu
- Enter the card number
- Enter the card’s PIN
- Create a unique username and password according to the set criteria
- Enter the CAPTCHA shown on the screen
- Read the terms and conditions
- Check the box to agree to the terms and conditions and click on “Create Account”
- Registration is successful
- Click on “Login”
- Enter the username and password to log in to the CIB Mobile Banking app/Internet Banking service
Cardless deposits can be made at the ATM using an account number.
Only CIB Primary cardholders enjoy free access.
Yes.
Yes.
Yes, you can settle up to EGP 5,000,000/day.
The cards are delivered inactive, and the customer must follow the activation
steps either through SMS or via IVR.
The eligibility for the fee waiver is determined by the bank policy and the refund
could be 50% or 100% of the issuance fees except for World, World Elite, and
EgyptAir cards. To get the refund, you need to activate your credit card within the
first three months of issuance then the refund will be processed on the following
month from activation. The refund is for the issuance fees only.
Please visit your nearest CIB branch or call 19666.
Yes via phone request. To inquire or request cash via phone please call 19666.
Please visit your nearest CIB branch or call 19666.
Customers can utilize the cash on phone service in which the customer can
request up to the full card limit to be transferred to the direct debit account and
then repay this balance in an equal payment plan with normal interest rates.
Please check the link for more info about the terms and conditions: https://cib.eg/z3j.
Please Check the credit cards here
In your physical application, you can choose the account for direct debit to
your credit card billings. But this account must be qualified with certain criteria
including (must be in Egyptian currency, non-overdraft and must belong to you).
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