العربية

From the Internet Banking Home Page:

  1. Go to “Requests”
  2. Click on “Add Related Accounts”
  3. Fill in the form with your related account customer name, the related account number, relation type and your comments if any.

 

  • Log in to your Online Banking account
  • In the “Cards" section on the home page, select the card you want to add to Apple Wallet
  • Tap on "Add to Apple Wallet"
  • Follow the instructions provided by Apple on the screen

You can apply for a CIB Credit Card by:

  • Applying online here
  • Call our 24/7 customer service hotline at 19666 to submit a request and one of our representatives will contact you within 24 hours.
  • Visit your nearest CIB branch. You can find the nearest CIB brach here  

You can apply for a CIB Loan by:

  • Applying online here
  • Call our 24/7 customer service hotline at 19666 to submit a request and one of our representatives will contact you within 24 hours.
  • Visit your nearest CIB branch. You can find the nearest CIB brach here  
  • Log in to your Online Banking account
  • Click on “Credit Cards” in the “Cards" section on the home page
  • Click on the required credit card
  • Click on “show my transactions”
  • The eligible transactions will have a label beside it that says “convert to installments”
  • Click on the eligible chosen transaction
  • Then, click on “convert to installments” 
  • Enter the preferred number of installments “months”
  • Read the terms and conditions
  • Check the box to agree on the terms and conditions
  • Click on “Continue”
  • Review the transaction details
  • Click on “Confirm”
  • The transaction will be converted into installments and will be found in the installments tab

In order to apply for the low-income CBE Mortgage initiative, please follow the steps below:

  1. Interested citizens may buy the "Terms and Conditions" copybook and apply from any post office.
  2. The Mortgage Finance Fund (MFF) reviews submitted documents and directs the accepted applicants via SMS to any of the bank's members in the initiative.

Accepted customers will be contacted and informed with the details and documents required by the Bank’s Relationship Managers.

InstaPay is licensed and regulated by the Central Bank of Egypt (CBE) as an authorized payment service provider. The CBE’s license guarantees the maximum level of data security and consumer data protection, and ensures that all InstaPay’s operations and processes are fully compliant with the CBE’s legislations.
Customers can change card types by making a request from the CIB call center or your nearest branch.
  • Click on the side menu icon on the homepage.
  • Select “Settings”.
  • Select “Change PIN.”
  • Insert the old (current) wallet PIN.
  • Then insert the new wallet PIN twice.
  • Your wallet PIN will then be changed.
If you forgot your PIN & cannot access the app, you can reset your PIN easily from the app's login page, by clicking on “Forgot your PIN?” and following the steps on the app however, please note that Smart Wallet security questions must be set to be able to use this feature otherwise, please contact the call center to reset your PIN.

For Android users:

  • Click on the side menu icon on the homepage.
  • Select “Settings.”
  • Select “Change Language.”
  • Once you click on “Change Language,” the wallet will switch to Arabic/English language.

For iOS users:

  • Go to your phone’s settings.
  • Choose the language you want (Arabic or English).
  • Open the Smart Wallet application.

In case you remember your password and only need to change/update it, you can simply do this from the “Login Settings” under your profile, after you log into the app. Otherwise, you can follow the below steps:

  1. Tap on the “Forgot/Reset Password” from your Mobile Banking app
  2. Fill in the following fields:
    1. Username: Input your Online Banking username
    2. Password: Choose a password that is easy for you to remember, but hard for others to guess
    3. Password Confirmation: Please enter your password again to make sure that it is typed correctly
    4. Debit/Credit Card Number: Please input the 16 digits of your active debit/credit card, without any spaces
    5. Debit/Credit Card PIN: Input the 4-digit PIN code of your debit/credit card
  3. Click on "Next".
Your balance will appear on your homepage and on each screen across all features.
You can check the transactions on hold through our call center.
Since visiting a CIB branch will not be accessible to you, an exclusive service to meet your needs and proceed with your requests while abroad through recorded calls will be available. This allows you to conduct a number of requests, such as issuing certificates of deposits, chequebooks, replace debit cards, open or close sub accounts and more. To enroll, please sign the request form during your next CIB branch visit and get started!
IPN beneficiaries are listed under the 'Instant Transfers' tab and marked with the IPN logo for easy identification.
  • Log in to your CIB Mobile Banking app.
  • Click on the profile icon.
  • Toggle off the “Login using Biometrics Feature” button.
  • Your Face ID/Fingerprint login will be deactivated successfully.
  1. Log into your Mobile Banking app
  2. Go to “Login Settings” from your profile
  3. Tap on “Disable Fingerprint Login”.
You can report a dispute on any transaction through online banking or via the call center.
  1. From Internet Banking Home Page
  2. “Money transfers”
  3. “Charity Payments”.
  1. From the Internet Banking Home Page
  2. “Money transfers”
  3. “Transfer between your accounts”
  4. Select your source and destination accounts and click on “Next”
  5. Revise the payment details then click on “Transfer”.

1. Click on the account you want to export, click on “View More”

2. Click on the “historical statement” tab

3. Click on the download icon at the top corner, choose statement date, then click on print

We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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