Customers can earn more BONUS points through the following methods:
- BONUS & Cashback Annual Rewarding: Spend and save with one swipe! With CIB’s annual rewarding program, receive BONUS Points, Cashback, and many more loyalty rewards when you reach the annual spending threshold of your CIB credit card. For insightful FAQs, click here.
- Sign-up BONUS: Get your sign-up BONUS points on your first purchase transaction within the first two months of your credit card's issuing date.
- Spend BONUS: Get additional BONUS points by using your CIB credit cards within the first three months of your credit card's issuing date.
For more details, please click here.
How can customers login to the world of BONUS in case of having a registered international number:
- Tap Login
- Enter CIB Debit/Credit card or number account number
- Press on change country calling code
- Type the country calling code in the box before the mobile number
- Customers will then receive an OTP on their registered international number
- Enter the OTP and enjoy the world of BONUS
Customers can customers login to the world of BONUS as follows:
- Tap Login
- Enter CIB Debit/Credit card or number account number
- Customers will then receive an OTP on their registered mobile number
- Enter the OTP and enjoy the world of BONUS
Visit egyptairplus.com or call EgyptAir call center at 1717.
To redeem the BONUS points for a BONUS Voucher, customers should:
- Visit our website at https://bonus.cibeg.com
- Login to their account using any of their card/account numbers
- Check their available points balance
- Choose the E-voucher amount they would like to redeem, ensuring they have enough points
- Receive an SMS with a unique voucher on their registered mobile number, valid for 90 days
- Visit any of our participating merchant's checkout provide the voucher number registered mobile number and the last 6 digits of their National ID
- Receive a one-time password (OTP) on their registered mobile number
- Customers then share this OTP with the merchant to complete the redemption
Using the CIB Mobile Banking application, you can access your personal accounts quickly and easily, but navigation and addition of related accounts are only available through Internet Banking. You can, however, add the accounts as beneficiaries and enjoy transferring to them through Mobile Banking.
You can log in to CIB Online Banking, navigate to the “Securities” section, select “Securities Portfolio” and click on the preferred type to view the details.
You can call us at 19666 using the registered mobile number and sign into our
free IVR service to activate and set a PIN directly.
You can activate a debit or credit card through the following:
- Through visiting the nearest CIB ATM
- Use CIB's Interactive Voice Response
- Through SMS
- For Debit Cards: please send an SMS to 1491 from registered Egyptian mobile number with 01 followed by first 6 digits & last 4 digits of the debit card number
- For Credit Cards: please send an SMS to 1491 from registered Egyptian mobile number with 02 followed by last 4 digits of the credit card number
- You can activate the biometrics feature during your first login or by clicking on “Profile” at the top of the page
- Click on the “Toggle” button next to “Login using the biometrics feature”
- Check the box to agree to the terms and conditions
- Click on “Activate Now”
- Enter your current password, then click on “Continue”
- Enter the OTP received via SMS on your registered number
- Biometric feature activated successfully
From the Internet Banking Home Page:
- Go to “Requests”
- Click on “Add Related Accounts”
- Fill in the form with your related account customer name, the related account number, relation type and your comments if any.
- Log in to your Online Banking account
- In the “Cards" section on the home page, select the card you want to add to Apple Wallet
- Tap on "Add to Apple Wallet"
- Follow the instructions provided by Apple on the screen
- Log in to your Online Banking account
- Click on “Credit Cards” in the “Cards" section on the home page
- Click on the required credit card
- Click on “show my transactions”
- The eligible transactions will have a label beside it that says “convert to installments”
- Click on the eligible chosen transaction
- Then, click on “convert to installments”
- Enter the preferred number of installments “months”
- Read the terms and conditions
- Check the box to agree on the terms and conditions
- Click on “Continue”
- Review the transaction details
- Click on “Confirm”
- The transaction will be converted into installments and will be found in the installments tab
In order to apply for the low-income CBE Mortgage initiative, please follow the steps below:
- Interested citizens may buy the "Terms and Conditions" copybook and apply from any post office.
- The Mortgage Finance Fund (MFF) reviews submitted documents and directs the accepted applicants via SMS to any of the bank's members in the initiative.
Accepted customers will be contacted and informed with the details and documents required by the Bank’s Relationship Managers.
InstaPay is licensed and regulated by the Central Bank of Egypt (CBE) as an authorized payment service provider. The CBE’s license guarantees the maximum level of data security and consumer data protection, and ensures that all InstaPay’s operations and processes are fully compliant with the CBE’s legislations.
Customers can change card types by making a request from the CIB call center or your nearest branch.
- Click on the side menu icon on the homepage.
- Select “Settings”.
- Select “Change PIN.”
- Insert the old (current) wallet PIN.
- Then insert the new wallet PIN twice.
- Your wallet PIN will then be changed.
For Android users:
- Click on the side menu icon on the homepage.
- Select “Settings.”
- Select “Change Language.”
- Once you click on “Change Language,” the wallet will switch to Arabic/English language.
For iOS users:
- Go to your phone’s settings.
- Choose the language you want (Arabic or English).
- Open the Smart Wallet application.
In case you remember your password and only need to change/update it, you can simply do this from the “Login Settings” under your profile, after you log into the app. Otherwise, you can follow the below steps:
- Tap on the “Forgot/Reset Password” from your Mobile Banking app
- Fill in the following fields:
- Username: Input your Online Banking username
- Password: Choose a password that is easy for you to remember, but hard for others to guess
- Password Confirmation: Please enter your password again to make sure that it is typed correctly
- Debit/Credit Card Number: Please input the 16 digits of your active debit/credit card, without any spaces
- Debit/Credit Card PIN: Input the 4-digit PIN code of your debit/credit card
- Click on "Next".
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