No, data privacy restrictions prevent InstaPay from storing or having access to your bank account data, which is only denoted by a reference number, while the actual account number is stored at CIB.
For a better user experience, we recommend that you use the application on a mobile device. You can access Internet Banking from your tablet’s browser.
Yes, the BONUS Voucher expires after 90 days from the redemption date.
No, all new MyCIB debit cards will be issued nameless by default. The name will appear on the card upon renewal.
Yes, you can only use your online card on local websites (with local currency).
The recipient should have an active mobile wallet.
No, reactivating the wallet will bring back the services.
Prepayment of more than the installments due in the statements could lead to
early settlement for the active EPP’s which could incur an early settlement fee of
5% if the plans are with interest.
Prepayment of more than the installments due in the statements could lead to
early settlement for the active EPP’s which could incur an early settlement fee of
5% if the plans are with interest.
The issuance fees are EGP 15 and will be deducted automatically after the first load.
To redeem the BONUS points for BONUS Give, customers should:
- Visit our website at https://bonus.cibeg.com
- Log in to their account using any of their card/account numbers
- Check their available points balance Choose the donation amount they would like to make, ensuring they have enough points
- Select the charity they would like to support from our list of participating organizations
- Follow the on-screen instructions to complete their donation
- The charitable amount will be transferred automatically to the organization
To redeem the BONUS points for BONUS Cash, customers should:
- Visit our website at https://bonus.cibeg.com
- Log in to their account using any of their card/account numbers
- Check their available points balance
- Choose the cashback amount they would like to redeem, ensuring they have enough points
- Choose the number of the credit card they want the BONUS Cash to be credited to confirm
- Customer will receive SMS within 1-2 working days to confirm amount credited to the selected credit card
Customers can earn more BONUS points through the following methods:
- BONUS & Cashback Annual Rewarding: Spend and save with one swipe! With CIB’s annual rewarding program, receive BONUS Points, Cashback, and many more loyalty rewards when you reach the annual spending threshold of your CIB credit card. For insightful FAQs, click here.
- Sign-up BONUS: Get your sign-up BONUS points on your first purchase transaction within the first two months of your credit card's issuing date.
- Spend BONUS: Get additional BONUS points by using your CIB credit cards within the first three months of your credit card's issuing date.
For more details, please click here.
How can customers login to the world of BONUS in case of having a registered international number:
- Tap Login
- Enter CIB Debit/Credit card or number account number
- Press on change country calling code
- Type the country calling code in the box before the mobile number
- Customers will then receive an OTP on their registered international number
- Enter the OTP and enjoy the world of BONUS
Customers can customers login to the world of BONUS as follows:
- Tap Login
- Enter CIB Debit/Credit card or number account number
- Customers will then receive an OTP on their registered mobile number
- Enter the OTP and enjoy the world of BONUS
Visit egyptairplus.com or call EgyptAir call center at 1717.
To redeem the BONUS points for a BONUS Voucher, customers should:
- Visit our website at https://bonus.cibeg.com
- Login to their account using any of their card/account numbers
- Check their available points balance
- Choose the E-voucher amount they would like to redeem, ensuring they have enough points
- Receive an SMS with a unique voucher on their registered mobile number, valid for 90 days
- Visit any of our participating merchant's checkout provide the voucher number registered mobile number and the last 6 digits of their National ID
- Receive a one-time password (OTP) on their registered mobile number
- Customers then share this OTP with the merchant to complete the redemption
Using the CIB Mobile Banking application, you can access your personal accounts quickly and easily, but navigation and addition of related accounts are only available through Internet Banking. You can, however, add the accounts as beneficiaries and enjoy transferring to them through Mobile Banking.
You can log in to CIB Online Banking, navigate to the “Securities” section, select “Securities Portfolio” and click on the preferred type to view the details.
You can call us at 19666 using the registered mobile number and sign into our
free IVR service to activate and set a PIN directly.
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