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Prepayment of more than the installments due in the statements could lead to early settlement for the active EPP’s which could incur an early settlement fee of 5% if the plans are with interest.
The issuance fees are EGP 15 and will be deducted automatically after the first load.
Visit egyptairplus.com or call EgyptAir call center at 1717.
Using the CIB Mobile Banking application, you can access your personal accounts quickly and easily, but navigation and addition of related accounts are only available through Internet Banking. You can, however, add the accounts as beneficiaries and enjoy transferring to them through Mobile Banking.
Using the CIB Mobile Banking application, you can access your personal accounts quickly and easily, but navigation and addition of related accounts are only available through Internet Banking. You can, however, add the accounts as beneficiaries and enjoy transferring to them through Mobile Banking.
Once you have your Related Accounts added on the Internet Banking, simply click on “Related Accounts” in the main menu and the list of your related accounts will be presented. Click on the “Access Account” button next to the required account to access it.
You can call us at 19666 using the registered mobile number and sign into our free IVR service to activate and set a PIN directly.

You can activate a debit or credit card through the following:

  1. Through visiting the nearest CIB ATM
  2. Use CIB's Interactive Voice Response
  3. Through SMS

- For Debit Cards: please send an SMS to 1491 from registered Egyptian mobile number with 01 followed by first 6 digits & last 4 digits of the debit card number
- For Credit Cards: please send an SMS to 1491 from registered Egyptian mobile number with 02 followed by last 4 digits of the credit card number

To activate your CIB OTP Token, follow the below steps:

  1. Download the CIB OTP Token from your device store.
  2. Log into your Internet or Mobile Banking and select ""Activate OTP Token"" from the requests menu.
  3. Select ""CIB OTP Token Activation Request"".
  4. Review and confirm your mobile number to receive activation link via SMS.
  5. Click on the activation link to populate the data in the CIB OTP Token app.
  6. Enter the verification code generated from the OTP app in the Internet or Mobile Banking then click ""Submit"".

Click here for a step by step video tutorial on how to activate your OTP Token.

  • You can activate the biometrics feature during your first login or by clicking on “Profile” at the top of the page
  • Click on the “Toggle” button next to “Login using the biometrics feature”
  • Check the box to agree to the terms and conditions
  • Click on “Activate Now”
  • Enter your current password, then click on “Continue”
  • Enter the OTP received via SMS on your registered number
  • Biometric feature activated successfully

From the Internet Banking Home Page:

  1. Go to “Requests”
  2. Click on “Add Related Accounts”
  3. Fill in the form with your related account customer name, the related account number, relation type and your comments if any.

From the Internet Banking Home Page:

  1. Go to “Requests”
  2. Click on “Add Related Accounts”
  3. Fill in the form with your related account customer name, the related account number, relation type and your comments if any.

 

  • Log in to your Online Banking account
  • In the “Cards" section on the home page, select the card you want to add to Apple Wallet
  • Tap on "Add to Apple Wallet"
  • Follow the instructions provided by Apple on the screen

CIB and non-CIB customers:

  • Visit your nearest CIB branch.
  • Fill out a registration form.
  • The agent will process your data and enter it into the system.
  • You will then receive an SMS with a download link and an activation code.
  • Download the app from either the App Store, Google Play, or Huawei AppGallery.
  • Enter your registered mobile number, carefully read the terms and conditions, click on "Accept" and then enter the activation code that was sent to you via SMS.
  • Create a six-digit PIN (should not include any repetitive or sequential numbers).

Your Smart Wallet will then be activated and ready to be used.

Egyptian CIB Customers only:

  •  SMS channel
  •  Send your full National ID number in an SMS to 4435, followed by the last 4 digits of your CIB card and separated by a hashtag. Send the SMS from the mobile number you want to link to the  wallet. Example: 291234567890#1234.
  •  Within three working days, you will receive an SMS that contains a download link and an activation code.
  •  Download the app from either the App Store, Google Play, or Huawei AppGallery.
  •  Enter your registered mobile number, carefully read the terms and conditions, click on "Accept" and then enter the activation code that was sent to you via SMS.
  •  Create a six-digit PIN (should not include any repetitive or sequential numbers).
  •  Your CIB card will be connected to your Smart Wallet within 7 working days.

You can apply for a CIB Credit Card by:

  • Applying online here
  • Call our 24/7 customer service hotline at 19666 to submit a request and one of our representatives will contact you within 24 hours.
  • Visit your nearest CIB branch. You can find the nearest CIB brach here  

You can apply for a CIB Loan by:

  • Applying online here
  • Call our 24/7 customer service hotline at 19666 to submit a request and one of our representatives will contact you within 24 hours.
  • Visit your nearest CIB branch. You can find the nearest CIB brach here  
  • Log in to your Online Banking account
  • Click on “Credit Cards” in the “Cards" section on the home page
  • Click on the required credit card
  • Click on “show my transactions”
  • The eligible transactions will have a label beside it that says “convert to installments”
  • Click on the eligible chosen transaction
  • Then, click on “convert to installments” 
  • Enter the preferred number of installments “months”
  • Read the terms and conditions
  • Check the box to agree on the terms and conditions
  • Click on “Continue”
  • Review the transaction details
  • Click on “Confirm”
  • The transaction will be converted into installments and will be found in the installments tab

In order to apply for the low-income CBE Mortgage initiative, please follow the steps below:

  1. Interested citizens may buy the "Terms and Conditions" copybook and apply from any post office.
  2. The Mortgage Finance Fund (MFF) reviews submitted documents and directs the accepted applicants via SMS to any of the bank's members in the initiative.

Accepted customers will be contacted and informed with the details and documents required by the Bank’s Relationship Managers.

InstaPay is licensed and regulated by the Central Bank of Egypt (CBE) as an authorized payment service provider. The CBE’s license guarantees the maximum level of data security and consumer data protection, and ensures that all InstaPay’s operations and processes are fully compliant with the CBE’s legislations.
Customers can change card types by making a request from the CIB call center or your nearest branch.

You can change it from:

  1. “Profile Settings” under the “settings” tab,
  2. click on “Change language” and choose your preferred language

OR Simply from the login page at the top corner.

We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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