No separate registration is required. If you're an active user on CIB Online Banking, you can access the IPN transfers feature directly.
No, after activating the renewal card, it retains the same pin as your current card.
You may change it at the nearest ATM or via IVR.
Yes.
If your direct debit account has sufficient funds on the due date, the payment will
be processed automatically as the requested direct debit (5% or 100%).
Your participation in the program is automatic and FREE with no need to subscribe.
Yes.
No, the card doesn’t come with a preset pin code. You’ll need to set one after
activation through the IVR or ATM.
Yes, you will still need to activate the physical card in order to use it for ATM withdrawals or any transactions that require the physical card. Digital provisioning does not replace the activation process for the plastic card.
Supplementary credit cards earn miles and is submitted under the FFN of the basic credit cardholder.
No, supplementary credit cards do not get a FFN number.
All customer purchases are qualified for loyalty rewards even if enrolled in
installments, except governmental transactions, cash transactions (including cash
on phone and balance transfer), smart wallet and bill payments on ATMs as they
are not qualified for loyalty in the first place.
- No, the bank no longer deals with or sells traveler’s checks.
Yes, both life insurance and property insurance are available during the loan repayment period. For more information, click here.
The supplementary card has the same privileges and loyalty points of the primary card.
Yes, CIB Private has a range of investment products between mutual funds and private portfolio services that we offer to our esteemed Private customers.
No, freezing is temporary and reversible. It stops all transactions until the card is unfrozen. No fees will be applied on freezing or unfreezing the card. However, in case the card remains frozen it will not be renewed.
InstaPay guarantees the quality of the service; however, other parties and factors involved in the transaction’s success, such as network connectivity and member banks’ services, may impact quality.
No, data privacy restrictions prevent InstaPay from storing or having access to your bank account data, which is only denoted by a reference number, while the actual account number is stored at CIB.
For a better user experience, we recommend that you use the application on a mobile device. You can access Internet Banking from your tablet’s browser.
For a better user experience, we recommend that you use the application on a mobile device. You can access Internet Banking from your tablet’s browser.
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