Personal Banking FAQs

Simply click on the account you wish to view. You can track an account's activity up to the past three months.

You can view your account details by clicking on the specified account, then “View more” and choosing the “Account Details” tab where you can find the account number, account type, status, open date, balance and your customer number.

From the Internet Banking Home Page:

1. Click on “Historical Statements” in the main menu
2. Go to “Account Statements”
3. “Choose your desired account”.

From the Internet Banking home page:

1. Click on “Historical Statements” in the main menu
2. Go to “Card Statements”
3. “Choose your desired card”.

From the Internet Banking home page, click on your preferred card and your activity will be displayed.

1. Click on “Profile”
2. Choose “Transactions log”
3. You will view all transaction history.

Authorized Banking Agent:

You can go to any authorized banking agent to withdraw money from the Smart Wallet.

• Go to the nearest CIB Smart Wallet banking agent outlet.
• Select Agent Cash-out from your Smart Wallet application.
• Enter five-digit agent number (provided by the agent).
• Enter the amount you want to cash out.
• Confirm and enter your password.
• Your transaction will be completed.
• Please inform the agent of the transaction’s reference number.
• The agent will enter the reference number into the POS and will print two receipts.
• Please take the cash and a copy of receipt.

Through ATMs:

• From the wallet application on your mobile, select ATM Cash-out and enter the withdrawal amount followed by wallet password to extract an OTP.
• On the ATM, select Cardless Services.
• On the ATM, select Smart Wallet.
• On the ATM, select Cash Withdrawal.
• On the ATM, enter mobile number.
• On the ATM, enter the OTP extracted from your Smart Wallet application.
• On the ATM, enter amount to be withdrawn.

Your transaction will then be completed. Please take your cash.

Through an ATM:

• Select “ATM Deposit/Withdrawal” from the Ameen app then “ATM Withdrawal”
• Enter the amount you wish to withdraw, followed by the wallet’s PIN to generate an OTP
• Select “Cardless Services” from the ATM
• Select “Mobile Wallet”
• Select “Cash Withdrawal”
• Enter the mobile number linked to your wallet
• Enter the OTP that was generated through Ameen
• Enter the desired withdrawal amount
• You will receive a notification informing you of the successful transaction and the cash will be dispensed.

Through Authorized Banking Agent:

• On the Ameen app, choose “Agent Withdrawal/Deposit” then “Agent Withdrawal”
• Enter the amount you wish to withdraw, followed by the wallet’s PIN to generate an OTP
• Head to the nearest Authorized Banking Agent
• Give the agent your wallet number and the amount you want to withdraw
• The agent will use their POS to enter your details
• You will receive a notification on the applicationYou will receive a notification informing you of the successful transaction. Take your money and a copy of the receipt.

Once you confirm the transaction, you have the option to send an SMS message to the recipient notifying them that the money has been transferred to their wallet. The recipient should check their balance before and after the transaction to ensure they received the money.

• Call: +20 1022881110
• Email: CIB@lesconciergesegypt.com
• Visit: www.lesconciergesegypt.com

• Download the Mastercard for You app to find out more.
• Call: 02/35366069 locally or +3123402534 internationally.

Visit the nearest CIB branch with your national ID or passport to sign the activation form.

You can activate / re-activate credit card by calling 19666 through Phone Banking or speaking with a live Call Center agent.

• You can update your mobile number at your nearest CIB branch
• Internet Banking
• Through the Call Center from a registered mobile number.

1.         Log into your Internet or Mobile Banking account

2.         Click the “Requests” tab

3.         Select “Manage Smart Wallet”

4.         Choose “Amend an existing Wallet” from application type

5.         Select the desired amendment (Add a card/remove a card/replace a card)

6.         Enter wallet mobile number

7.         Choose the amendment type

8.         Enter your National ID

9.         Choose CIB card type

10.   Enter CIB card number, expiration date, and name on card

11.   Click “Submit”

12.   Click “Confirm” once the confirmation message appears

 

Note: You can only link up to two of your CIB cards to your CIB Smart Wallet.

1. Log into your Internet or Mobile Banking account
2. Click the “Requests” tab
3. Choose “Apply for Loan or Card”
4. Enter National ID
5. Select the desired product you are applying for (loan or credit card)
6. If applying for a credit card, select the desired credit card type. If applying for a loan, enter the requested amount
7. Enter net monthly income
8. Enter employer’s name
9. Enter job title
10. Read the terms and conditions
11. Check the box to agree to the terms and conditions 
12. Click “Submit”
13. Click “Confirm” once the confirmation message appears 

 

Note: A bank representative will get back to the customer within one business day.

Customer to provide signed documents in case of the application approved.

 

1. Log into your Internet or Mobile Banking account
2. Click the “Requests” tab
3. Choose “Apply for Loan or Card”
4. Enter National ID
5. Select the desired product you are applying for (loan or credit card)
6. If applying for a credit card, select the desired credit card type. If applying for a loan, enter the requested amount
7. Enter net monthly income
8. Enter employer’s name
9. Enter job title
10. Read the terms and conditions
11. Check the box to agree to the terms and conditions 
12. Click “Submit”
13. Click “Confirm” once the confirmation message appears 

 

Note: A bank representative will get back to the customer within one business day.

Customer to provide signed documents in case of the application approved.

 

• You can Apply Online by clicking here
• Call us at 19666

For more information, click here.

Please visits our CIB Careers site at https://www.cibeg.com/English/pages/careers.aspx

Visit the nearest branch (please note that the minimum cardholder age is 12 years old).