You can report a dispute on any transaction through online banking or via the call center.
- Navigate to “Payments to Others”,
- Go to the beneficiary you want to edit and swipe right,
- Edit and delete buttons will appear
- Click on the required action.
- From Internet Banking Home Page
- “Money transfers”
- “Charity Payments”.
- From the Internet Banking Home Page
- “Money transfers”
- “Transfer between your accounts”
- Select your source and destination accounts and click on “Next”
- Revise the payment details then click on “Transfer”.
To exit the Related Account, simply click on the “Exit” button in the orange box appearing at the top of the page and you will be back to viewing your account.
From the Internet Banking Home Page:
- Click on the account you want to export, click on “View More”
- Click on the “Transaction History” tab
- Click on the export icon at the top corner, name your file and choose the desired format then click “Export”.
- From the transaction history page, you will find an “Export” button on the bottom right side of the page.
- Enter a valid email and your PIN to export the transaction history, either to print it or use it for future reference.
Customers can find their card dues via CIB call center, Phone Banking, Online Banking or the nearest CIB branch, noting that all customers receive a monthly SMS with the amount due before the due date.
You can find them at the following link: https://cib.eg/uec.
This can be done through the “User Requests” found under the “Requests” tab where you can view all your submitted requests and check their status (Pending, Approved or Rejected), view their details and receive additional feedback regarding any request.
- Select “Generate an OTP” on the ATM screen
- Your OTP will be sent to your registered mobile number via SMS
CIB wealth customers can receive a complimentary Wealth Platinum debit card at issuance.
Plus customers can apply for CIB Titanium debit card.
The noon card offers you the opportunity to waive the annual renewal fees. For
more details, please visit: https://cib.eg/1aee92
If you don't have your own FFN once you apply for CIB EgyptAir credit card we create an FFN.
If you don’t have your own FFN, once you apply for a CIB EgyptAir credit card, the
bank will create an FFN upon issuance of miles cards (Titanium or Platinum Egypt
Air cards).
bank will create an FFN upon issuance of miles cards (Titanium or Platinum Egypt
Air cards).
You can check the following link: https://cib.eg/4z1
You can join Overseas Banking by opening an account with CIB and meeting eligibility criteria of CIB Wealth or CIB Plus.
After the first statement is issued, you’ll receive a message with the total dues
during the statement. You can check for more info through the mobile/internet
banking or via the call center at 19666.
InstaPay will inform you of the transaction status instantly. The status can be one of the following:
- Successful Transaction: The transfer amount is credited to the beneficiary’s account.
- Rejected Transaction: The transfer was rejected and the transfer amount is reversed to your account.
- Pending Transaction: The transaction is sent to the beneficiary’s bank to be executed, but the bank hasn’t confirmed crediting the transfer amount to the beneficiary’s account. The transaction status will be updated shortly to either “successful” or “rejected”.
- From the Internet Banking Home Page, click on the desired account then click on “View More”
- Click on the “Transaction History” tab and select the “Label” tag for the transactions
- Click on “Label” next to each transaction to label it by creating a new label or selecting from an existing set of labels you have created before.
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