If you forget your username, follow the below steps:
- Call 19666
- Select 3 (Technical support)
- Select 1 (Retrieve username)
- Enter the active debit/credit card 16 digits number
- Enter the card’s 4 digits PIN code
- Username will be sent via SMS on your registered mobile number
If you forget your username, follow the below steps:
- Call 19666
- Select 3 (Technical support)
- Select 1 (Retrieve username)
- Enter the active debit/credit card 16 digits number
- Enter the card’s 4 digits PIN code
- Username will be sent via SMS on your registered mobile number
If you forget your username, follow the below steps:
- Call 19666
- Select 3 (Technical support)
- Select 1 (Retrieve username)
- Enter the active debit/credit card 16 digits number
- Enter the card’s 4 digits PIN code
- Username will be sent via SMS on your registered mobile number
No. All new MyCIB debit cards will be issued nameless by default. The name will appear on the card upon renewal.
No, each customer is eligible for only one prepaid card.
Yes, you can only use your online card on local websites (with local currency).
You can contact the call center or visit our nearest branch.
- Internal transfers (including own and other CIB credit card payment) executed during holidays and weekends will be instantly reflected on Internet Banking, considering that interest -if any- will be calculated starting next business day.
- External transfers executed during holidays and weekends will be processed on the next business day.
- Internal transfers (including own and other CIB credit card payment) executed during holidays and weekends will be instantly reflected on Internet Banking, considering that interest -if any- will be calculated starting next business day.
- External transfers executed during holidays and weekends will be processed on the next business day.
Yes, miles can be transferred to another member under the condition that your EGYPTAIR Plus card is Gold and the minimum miles to be transferred in 5,000 miles and the maximum is 50,000 miles per year. (EGYPTAIR’s terms and conditions apply)
When you top up mobile credit from Etisalat or Vodafone through the updated app, you will be charged an additional transaction fee, besides the existing service fees charged by the telecommunication companies. Orange and WE customers are exempted from the additional transaction fees and will only be charged the existing service fees by their service provider.
Meeza cards operate on a local network, so it can be used on the local websites in Egypt and can't be used for international transactions.
No, some cards earn BONUS points, some earn cashback, and others earn miles.
Please check the following link to compare the different card products: https://cib.eg/e68.
It wouldn’t be affected as long as the current dues on the card are within the new
card limit.
You can check the updated transfer limits through the following link: https://cib.eg/ubx.
You can track the delivery either on the courier website using the tracking number
provided by the courier via SMS or by contacting the bank’s call center.
The available payment options are online via mobile/internet banking, ATM cash
deposit, branch, bank transfer, IVR, or via Instapay.
No, after activating the renewal card, it retains the same pin as your current card.
You may change it at the nearest ATM or via IVR.
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