العربية

If you have not received the OTP you could request to resend the OTP by clicking the "Resend OTP" button on the screen up to 5 times. If OTP is still not received, please contact CIB Call Center 19666 to ensure that your mobile number is updated on the banking system.
  1. From the Internet Banking Home Page, click on the desired account then click on “View More”
  2. Click on the “Transaction History” tab and select the “Label” tag for the transactions
  3. Click on “Label” next to each transaction to label it by creating a new label or selecting from an existing set of labels you have created before.

The limit for a single transaction is EGP 25,000.

The daily limits for all transaction types are as follows:

  • Prime: EGP 5,000,000
  • Plus: EGP 5,000,000
  • Wealth: EGP 20,000,000
  • Private: EGP 20,000,000
  • Regular authentication using username and password
  • Strong password rules
  • Higher Authentication for 3rd party transfers using the OTP.
  • Session timeout.
  • Regular authentication using username and password
  • Strong password rules
  • Higher Authentication for 3rd party transfers using the OTP.
  • Session timeout.

The daily limits for all transaction types are as follows:

  • Prime: EGP 5,000,000
  • Plus: EGP 5,000,000
  • Wealth: EGP 20,000,000
  • Private: EGP 20,000,000

The daily limits for all transaction types are as follows:

  • Prime: EGP 5,000,000
  • Plus: EGP 5,000,000
  • Wealth: EGP 20,000,000
  • Private: EGP 20,000,000
There are no limits.

The daily limits for all transaction types are as follows:

  • Prime: EGP 5,000,000
  • Plus: EGP 5,000,000
  • Wealth: EGP 20,000,000
  • Private: EGP 20,000,000

You can simply enable biometrics login through one of the below options:

Before login:

  • On the app's login page, click on Fingerprint/Face ID icon.
  • Enter your username and password.
  • Agree to the Biometrics terms and conditions, then click on "Activate Now”.
  • Enter the OTP sent to your registered mobile number.
  • Your Face ID/Fingerprint will be activated successfully.

From your profile:

  • Log in to your CIB Mobile Banking app.
  • Click on “Profile” icon.
  • Toggle on “Login using Biometrics Feature” button.
  • Agree to the Biometrics terms and conditions, then click on "Activate Now”.
  • Enter the OTP sent to your registered mobile number.
  • Your Face ID/Fingerprint login will be activated successfully.

The limit for a single transaction is EGP 25,000.

The daily limits for all transaction types are as follows:

  • Prime: EGP 5,000,000
  • Plus: EGP 5,000,000
  • Wealth: EGP 20,000,000
  • Private: EGP 20,000,000

The limit for a single transaction is EGP 25,000.

The daily limits for all transaction types are as follows:

  • Prime: EGP 5,000,000
  • Plus: EGP 5,000,000
  • Wealth: EGP 20,000,000
  • Private: EGP 20,000,000
Yes. You can transfer money between your accounts, other CIB accounts/credit cards on your beneficiary list, as well as other institutions outside the CIB.

The daily limits for all transaction types are as follows (or its equivalent in FCY):

  • Prime: EGP 5,000,000
  • Plus: EGP 5,000,000
  • Wealth: EGP 20,000,000
  • Private: EGP 20,000,000

The daily limits for all transaction types are as follows (or its equivalent in FCY):

  • Prime: EGP 5,000,000
  • Plus: EGP 5,000,000
  • Wealth: EGP 20,000,000
  • Private: EGP 20,000,000

The daily limits for all transaction types are as follows (or its equivalent in FCY):

  • Prime: EGP 5,000,000
  • Plus: EGP 5,000,000
  • Wealth: EGP 20,000,000
  • Private: EGP 20,000,000
Yes, for debit/credit cards activation, call 19666 from your registered phone number and select the “Activation Option”. Enter the card number you want to activate and your national ID card number, and follow the steps.
  • You can Apply Online by clicking here
  • Call us at 19666

For more information, click here.

CIB customers:

You can load your Smart Wallet using either of the following methods:

1. Link your CIB card to your Smart Wallet when you visit any CIB branch

You can link any CIB debit, credit, or prepaid card to your Smart Wallet. CIB customers can register a maximum of two CIB cards per mobile number.

  • A CIB staff member will enter your Smart Wallet number and card details and then insert an alias.
  • You can then select “My Cards” on the application.
  • Select the card that you wish to add money from.
  • Enter the desired amount.
  • Enter your PIN.
  • You will have successfully added money to your Smart Wallet.

Please note that the cost of loading the Wallet via Credit Card is 2% from the amount with a minimum of EGP 5, deducted from the Credit Card.

2. Transfer cash from your Online Banking account to your Smart Wallet:

  • Log into your Mobile or Internet Banking account.
  • Go to the “Transfers” tab.
  • Select “transfer outside CIB”.
  • Select “New Beneficiary”.
  • Choose beneficiary type “Individual”.
  • Then Enter the personal information of the customer that include First Name, Middle Name and Last Name all of them should be in English.
  • Enter your mobile wallet number in the field of Account number or IBAN or Mobile number.
  • Beneficiary Address (noting that must not be in Arabic or special characters and must not more than 140 characters.
  • Choose “Mobile Wallet Payment” from Bank’s name field.
  • Then choose “headquarter in all governorates” in Branch name field then press continue.
  • Then choose your bank account you wish to transfer from.
  • Enter the Amount you want to transfer.
  • Then enter the purpose of the transfer noting that the answer should fulfill the following criteria:
  1. Only English letters are allowed
  2. The answer should be not less than 3 characters.
  3. Special characters cannot be used.
  • Then choose whether “transfer once” or save and transfer”.

Both CIB and non-CIB customers:

You can load your Smart Wallet using any of the following methods:

ATMs: Any ATM in Egypt that offers cardless services or has the “Meeza” digital logo

  • On the Smart Wallet app, tap “Deposit”
  • Tap “ATM Deposit”
  • Enter the deposit amount to generate the OTP
  • Enter the PIN to confirm the transaction
  • OTP will be generated
  • At the ATM, tap the “Cardless Services” tab on the ATM’s screen to start
  • Select “Smart Wallet”
  • Select “Deposit”
  • Enter your wallet number
  • Enter the OTP extracted from the app
  • Enter the amount you wish to deposit
  • A notification will be sent to confirm that the transaction was successful. You will also be able to check your balance

CIB Smart Wallet Banking Agent

  • Visit any CIB Smart Wallet agent.
  • Inform the agent that you need to make a cash deposit.
  • Provide the agent with your wallet number.
  • Give the agent the desired amount of money you wish to add to your wallet.
  • The agent will then select the “Smart Wallet” tab.
  • The agent will select “Deposit”.
  • The agent will enter your wallet number and the amount.
  • You will receive a notification on your mobile requesting confirmation.
  • Enter your mobile wallet PIN to confirm.
  • The POS will print two receipts.
  • You will receive a receipt detailing the transaction, and you will be able to check your wallet’s balance.
You can view it over the Mobile Banking app/ Internet Banking or contact our Call Center at 19666.
We care Our dedicated team is committed to meeting your needs

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On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

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