CIB customers:
You can load your Smart Wallet using either of the following methods:
1. Link your CIB card to your Smart Wallet when you visit any CIB branch or via CIB’s Online Banking platforms or IVR (19666):
- You can link any CIB debit, credit, or prepaid card to your Smart Wallet. CIB customers can register a maximum of two CIB cards per mobile number.
- A CIB staff member will enter your Smart Wallet number and card details, and then insert an alias.
- You can then select “Load Money” on the application.
- Select the card that you wish to add money from.
- Enter the desired amount.
- Enter your PIN.
- You will have successfully added money to your Smart Wallet.
2. Transfer cash from your Online Banking account to your Smart Wallet:
- Log into your Internet Banking or Mobile Banking account.
- Go to the “Transfers” tab.
- Select “Payments to Others”.
- Select “Add New” to add your Smart Wallet as a beneficiary.
- Select “Egypt” as the country, then select “Meeza Digital Network (Mobile Wallet Payments)” as the bank’s name.
- In the beneficiary account field, insert the mobile number linked to your Smart Wallet.
- Confirm payment and check your Smart Wallet balance.
Both CIB and non-CIB customers:
You can load your Smart Wallet using either of the following methods:
1. ATMs: Any ATM in Egypt that offers cardless services or has the “Meeza” digital logo
- Tap the “Cardless Services” tab on the ATM’s screen to start.
- Select “Smart Wallet”.
- Choose “Deposit”.
- Enter your wallet number.
- Enter your wallet PIN.
- Enter the amount you wish to deposit.
- A notification will be received to confirm that the transaction was successful. You will also be able to check your balance.
2. CIB Smart Wallet Banking Agent
- Visit any CIB Smart Wallet agent.
- Inform the agent that you need to make a cash deposit.
- Provide the agent with your wallet number.
- Give the agent the desired amount of money you wish to add to your wallet.
- The agent will then select the “Smart Wallet” tab.
- The agent will select “Deposit”.
- Enter your wallet number and the amount.
- You will receive a notification on your mobile requesting confirmation.
- Enter your mobile wallet PIN to confirm.
- The POS will print two receipts.
- You will receive a receipt detailing the transaction, and you will be able to check your wallet’s balance.