Personal Banking FAQs

1. Log into your Internet or Mobile Banking account
2. Click on “Apply for products” tab
3. Select “Book CD or TD”
4. Choose type then select from the fields that appear accordingly
5. Click “Next”
6. Read the terms and conditions
7. Check the box to agree to the terms and conditions
8. Click “Confirm”

Note:

• Customers with foreign currency loans cannot book CDs or TDs online and will have to visit a branch
• TDs are booked the same day
• CDs are booked the next business day

1. Log into your Internet or Mobile Banking account
2. Click on “Apply for products” tab
3. Select “Book CD or TD”
4. Choose type then select from the fields that appear accordingly
5. Click “Next”
6. Read the terms and conditions
7. Check the box to agree to the terms and conditions
8. Click “Confirm”

Note:

• Customers with foreign currency loans cannot book CDs or TDs online and will have to visit a branch
• TDs are booked the same day
• CDs are booked the next business day

The calculation of the loan depends on the following factors:

• Principle Loan Amount: the value of the loan that a customer borrows.
• Personal Loan Interest Rate: the interest rate that the bank will charge for the loan.
• Tenure of Loan: the period for which you borrow the loan.

 Please refer to the loan calculator to calculate your installment.

Please call the call center at 19666 or visit your nearest CIB branch.

Please call the call center at 19666 or visit the nearest CIB branch.

You can change the address where you will receive the card by calling the call center at 19666.

You can change the address you receive the card at through calling the call center at 19666.

Please call the call center at 19666 or visit your nearest CIB branch.

You can check your BONUS Points and redeem them through:

• CIB BONUS points program website (bonus.cibeg.com)
• CIB Call Center

For more information, click here

To follow up on the status of your submitted requests*:

1. Log into your Internet Banking account
2. Go to the “Requests” tab.
3. Choose “Requests History” to see a list of all your submitted requests within the last 90 days which are marked under 3 categories as pending at the Bank side or approved or rejected.

*(This service is available on Internet Banking only and not available at the Mobile Banking Application)

You can choose a new PIN by:

• Calling 19666 from your registered phone number
• Phone Banking from your registered phone number
• If you remember your old PIN you can also do it using any CIB ATM

Please visit the nearest CIB branch.

Receive points by engaging with any of the highlighted products:

• All CIB credit and debit cards (except CIB-EgyptAir Mileseverywhere cards and corporate cards)
• Unsecured Personal Loans
• Third party account transfers through the Internet Banking Service.

For more information, click here.

Contact the call center for internal disputes i.e., CIB ATM, etc. However, if there is another dispute related to a merchant, refund, etc., customers should visit the branch to fulfill a dispute form to take its process and TAT.

1. Log into your Internet or Mobile Banking account
2. Click the “Requests” tab
3. Choose “E-Statement Enrollment”
4. Read the terms and conditions
5. Check the box to agree to the terms and conditions 
6. Click “Submit”
7. Click “Confirm” once the confirmation message appears

1. Log into your Internet or Mobile Banking account
2. Click the “Requests” tab
3. Choose “E-Statement Enrollment”
4. Read the terms and conditions
5. Check the box to agree to the terms and conditions 
6. Click “Submit”
7. Click “Confirm” once the confirmation message appears

1.         Log into your Internet or Mobile Banking account

2.         Click the “Requests” tab

3.         Choose “E-Statement Enrollment“

4.         Read the terms and conditions

5.         Check the box to agree to the terms and conditions

6.         Click “Submit”

7.         Click “Confirm” once the confirmation message appears

 

Contact your telecommunication company to ask.

Contact your telecommunication company to inquire about the mobile number’s owner. You can also visit the “MY NTRA” mobile application to check the mobile numbers linked to your National ID number.

You can submit an inquiry via Internet or Mobile Banking or send an email to cib.customercareunit@cibeg.com.