Personal Banking FAQs

Contact your telecommunication company.

You can submit an inquiry via Internet or Mobile Banking or send an email to cib.customercareunit@cibeg.com.

Contact CIB Call Center at 19666 to get your personalized concierge code.

You can simply go to your CIB OTP Token and copy your 6-digit OTP, generated by the application, and then paste it in the requested OTP field.

Please visit your nearest CIB branch and provide required increase guarantee documents, such as income statement or new amounts in the form of a CD or TD, to assign increase limit request.

Please call the call center at 19666 or visit your nearest CIB branch.

Please visit the nearest CIB branch and someone will assist you.

When you receive the notification, the merchant details will appear on the confirmation page.

It is important to download mobile apps from trustworthy and certified sources only. Make sure that CIB is listed as the app publisher or seller in the app store or download site.

CIB customers:

You can load your Smart Wallet using either of the following methods:

1. Link your CIB card to your Smart Wallet when you visit any CIB branch or via CIB’s Online Banking platforms or IVR (19666):

• You can link any CIB debit, credit, or prepaid card to your Smart Wallet. CIB customers can register a maximum of two CIB cards per mobile number.
• A CIB staff member will enter your Smart Wallet number and card details, and then insert an alias.
• You can then select “Load Money” on the application.
• Select the card that you wish to add money from.
• Enter the desired amount.
• Enter your PIN.
• You will have successfully added money to your Smart Wallet.

2. Transfer cash from your Online Banking account to your Smart Wallet:

• Log into your Internet Banking or Mobile Banking account.
• Go to the “Transfers” tab.
• Select “Payments to Others”.
• Select “Add New” to add your Smart Wallet as a beneficiary.
• Select “Egypt” as the country, then select “Meeza Digital Network (Mobile Wallet Payments)” as the bank’s name.
• In the beneficiary account field, insert the mobile number linked to your Smart Wallet.
• Confirm payment and check your Smart Wallet balance.

 

Both CIB and non-CIB customers:

You can load your Smart Wallet using either of the following methods:

1. ATMs: Any ATM in Egypt that offers cardless services or has the “Meeza” digital logo

• Tap the “Cardless Services” tab on the ATM’s screen to start.
• Select “Smart Wallet”.
• Choose “Deposit”.
• Enter your wallet number.
• Enter your wallet PIN.
• Enter the amount you wish to deposit.
• A notification will be received to confirm that the transaction was successful. You will also be able to check your balance.

2. CIB Smart Wallet Banking Agent

• Visit any CIB Smart Wallet agent.
• Inform the agent that you need to make a cash deposit.
• Provide the agent with your wallet number.
• Give the agent the desired amount of money you wish to add to your wallet.
• The agent will then select the “Smart Wallet” tab.
• The agent will select “Deposit”.
• Enter your wallet number and the amount.
• You will receive a notification on your mobile requesting confirmation.
• Enter your mobile wallet PIN to confirm.
• The POS will print two receipts.
• You will receive a receipt detailing the transaction, and you will be able to check your wallet’s balance.

At the top left side of the Smart Wallet homepage, click on the side menu icon, and then click on “Log Out”.

• On your Smart Wallet application, issue an online card with your desired amount, making sure that the amount is available in your wallet.
• At the checkout page of any website or application worldwide, select the payment option “Cards or MasterCard”.
• Enter the card details (card number, amount, expiry date, and CVC) at the checkout page to proceed with the payment.

• Log into your Internet or Mobile Banking account
• Click on the “Requests” tab
• For Mobile Banking: Select “Cards Management” then “Manage Credit Card Direct Debit”

           For Internet Banking: Select “Manage Credit Card Direct Debit”

• Choose card number
• Choose account number
• Choose the direct debit percentage needed
• Press “Submit”
• Press “Confirm” once the confirmation message appears

Note:

• Direct debit percentage is either 5% or 100%

1. Log into your Internet or Mobile Banking account
2. Click on “Apply for products” tab
3. Select “Open new account”
4. Choose account type
5. Choose sub type
6. Choose currency
7. Choose which account to take and apply signature
8. Click “Next”
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Click “Submit”
12. Click “Confirm” once the confirmation message appears

Note:

• Customers cannot open the same type of any of their existing accounts
• Customer should have at least 1 active account

1. Log into your Internet or Mobile Banking account
2. Click on “Apply for products” tab
3. Select “Open new account”
4. Choose account type
5. Choose sub type
6. Choose currency
7. Choose which account to take and apply signature
8. Click “Next”
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Click “Submit”
12. Click “Confirm” once the confirmation message appears

Note:

• Customers cannot open the same type of any of their existing accounts
• Customer should have at least 1 active account

E-vouchers will be sent to your registered mobile number.

1. Open the Internet or Mobile Banking page
2. Click “Register New User”
3. Select identification method
4. Choose “Account Number” from the list
5. Enter your account number
6. Create username
7. Create password
8. Confirm password
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Select next
12. Enter the OTP password that is sent to your registered mobile number
13. Select “Register”
14. A confirmation message of successful registration will appear

1. Open the Internet or Mobile Banking page
2. Click “Register New User”
3. Select identification method
4. Choose “Account Number” from the list
5. Enter your account number
6. Create username
7. Create password
8. Confirm password
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Select next
12. Enter the OTP password that is sent to your registered mobile number
13. Select “Register”
14. A confirmation message of successful registration will appear

1. Open the Internet or Mobile Banking page
2. Click “Register New User”
3. Select identification method
4. Choose “National ID Number” from the list
5. Enter your National ID number
6. Create username
7. Create your password
8. Confirm password
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Select Next
12. Enter the OTP password that is sent to your registered mobile number
13. Select “Register”

14. A confirmation message of successful registration will appear

1. Open the Internet or Mobile Banking page
2. Click “Register New User”
3. Select identification method
4. Choose “National ID Number” from the list
5. Enter your National ID number
6. Create username
7. Create your password
8. Confirm password
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Select Next
12. Enter the OTP password that is sent to your registered mobile number
13. Select “Register”
14. A confirmation message of successful registration will appear