You can contact the call center or visit our nearest branch.
No, each customer is eligible for only one prepaid card.
When you top up mobile credit from Etisalat or Vodafone through the updated app, you will be charged an additional transaction fee, besides the existing service fees charged by the telecommunication companies. Orange and WE customers are exempted from the additional transaction fees and will only be charged the existing service fees by their service provider.
No, some cards earn BONUS points, some earn cashback, and others earn miles.
Please check the following link to compare the different card products: https://cib.eg/e68.
Yes, miles can be transferred to another member under the condition that your EGYPTAIR Plus card is Gold and the minimum miles to be transferred in 5,000 miles and the maximum is 50,000 miles per year. (EGYPTAIR’s terms and conditions apply)
You can check the updated transfer limits through the following link: https://cib.eg/ubx.
The available payment options are online via mobile/internet banking, ATM cash
deposit, branch, bank transfer, IVR, or via Instapay.
You can track the delivery either on the courier website using the tracking number
provided by the courier via SMS or by contacting the bank’s call center.
Customers can find the EPP dues through the call center or via E-statement through Internet banking.
Find the EPP Terms and Conditions here.
It wouldn’t be affected as long as the current dues on the card are within the new
card limit.
You can request to change your card through the call center or branch. The request will be
processed within 3 to 5 working days.
- Log in to your Online Banking account
- When using the Mobile banking app, click on "More" or from the "Profile" on the top of the page
- When using the Internet Banking service, click on "More", then choose "Services" or from the "Profile" on the top of the page
- Click on “Request Center”
- Under “Card Services",” click on “Stop/Replace Cards” Choose "Debit Card" and the account
- Choose the reason of stopping/replacing the card
- Click on “Continue”
- Review the request details
- Check the box to agree to the terms and conditions
- Click on “Confirm”
No, after activating the renewal card, it retains the same pin as your current card.
You may change it at the nearest ATM or via IVR.
You can receive a 15% discount on EGYPTAIR seat selection (including first row & exit seats) and pet fees, but only when purchased through EGYPTAIR sales offices and call centers.
Meeza cards operate on a local network, so it can be used on the local websites in Egypt and can't be used for international transactions.
No, you cannot link Meeza prepaid card to your internet banking.
Yes, debit cards can be used for purchases, cash withdrawals and e-commerce transactions.
You can request a card replacement through online banking or via the call center. Fees vary
depending on the card type. Please check the following link: https://cib.eg/4z1.
You can request to change your billing cycle for any card product through the call center or
branch except cashback, World, World Elite, and EgyptAir cards. Here the active EPPs will
be cancelled and the new card fees will be imposed. The request will be processed within 3
to 5 working days.
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