العربية

You can receive a 15% discount on EGYPTAIR seat selection (including first row & exit seats) and pet fees, but only when purchased through EGYPTAIR sales offices and call centers.

You can request to change your card through the call center or branch. The request will be processed within 3 to 5 working days.
  • Log in to your Online Banking account
  • When using the Mobile banking app, click on "More" or from the "Profile" on the top of the page
  • When using the Internet Banking service, click on "More", then choose "Services" or from the "Profile" on the top of the page
  • Click on “Request Center”
  • Under “Card Services",” click on “Stop/Replace Cards” Choose "Debit Card" and the account
  • Choose the reason of stopping/replacing the card
  • Click on “Continue”
  • Review the request details
  • Check the box to agree to the terms and conditions
  • Click on “Confirm”
No, you cannot link Meeza prepaid card to your internet banking.
You can request a card replacement through online banking or via the call center. Fees vary depending on the card type. Please check the following link: https://cib.eg/4z1.
You can request to change your billing cycle for any card product through the call center or branch except cashback, World, World Elite, and EgyptAir cards. Here the active EPPs will be cancelled and the new card fees will be imposed. The request will be processed within 3 to 5 working days.

No. Upon renewal, myCIB debit card will be issued with the customer’s name printed on it.

Customers can find the EPP dues through the call center or via E-statement through Internet banking.
Find the EPP Terms and Conditions here.

All travel benefits shall be activated once you earn your first CIB miles and credited to your EGYPTAIR portal noting that all travel privileges are for primary credit cardholders only.

The customer has to activate the card and assign the PIN code upon receiving the card and before leaving the branch.

This depends on the responsible party that receives employees bank cards at your workplace. In most cases, the HR department receives them on behalf of employees.
There are two types: Platinum and Titanium.
Yes, debit cards can be used for purchases, cash withdrawals and e-commerce transactions.
  • A single-use online card is a one-time card that will expire within 24 hours or upon making your first transaction on any local website (with local currency).
  • The multi-use online card can be used for up to 3 transactions a month. The multi-use online card will expire immediately after the month ends or immediately after the 3 transactions are executed.
This means that there is suspicious fraud activity on your card and the card is temporarily stopped. You must contact the call center to confirm the activity to reopen the card again if it is a genuine transaction done from your end.
Please visit the nearest CIB branch and someone will assist you.
Yes, it depends on each card's spending limits. You can check debit card spending limits here.

myCIB debit card will be linked to the customer account on the bank system also the customer embossing name will be inputted on the system. The embossing name is the name which will be printed on the customer card upon renewal.

No, you can only issue one multi-use online card per month.
We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media, or email us at sustainability.finance@cibeg.com

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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