Personal Banking FAQs

1. Click on “Forgot/Reset Password” through the app, and fill in the below:

• Username: Input your Online Banking username.
• New password
• New password Confirmation
• Debit/Credit Card Number
• Debit/Credit Card PIN
• Then click on “Next”.

1. Click on “Forgot/Reset Password” through the app, and fill in the below:

• Username: Input your Online Banking username.
• New password
• New password Confirmation
• Debit/Credit Card Number
• Debit/Credit Card PIN
• Then click on “Next”.

The Equal Payment Plan (EPP) is a flexible program that allows you to pay for your transactions in equal monthly payments instead of paying in full. This makes it easier for you to manage your monthly expenses.

CIB provides you with a diverse range of installment plans that suit your needs, such as:

• You can install any credit card transaction: (with a competitive interest rate) by calling 19666 from your registered mobile number or through the Mobile Banking app.
• Credit Card Cash Transfer: You can transfer cash to your account from the credit card balance. This service can be requested through the Internet Banking service or using your mobile phone by calling 19666, or via the Mobile Banking app.
• Installment Plans with Competitive Interest Rates at participating merchants.
• Installment Plans with Zero Interest at participating merchants.
• To know merchants subscribed in Equal Payment Plan Program, please visit the following link: https://cib.eg/k0l.
• Balance Transfer: you can settle credit card balances at other banks using your available credit limit, with a low interest rate and no transfer fee. This service can be requested through your mobile phone by calling 19666.

Public Section, no login required:

• Locate the nearest CIB branch and ATM, using Apple or Google maps navigation
• View the bank's social media links
• Contact CIB through e-mail or the call center
• View foreign exchange rates and the currency rate converter
• View Mobile Banking’s terms and conditions and FAQs.

Features requiring login:

• Account Details
• View your accounts, card details, loans, certificates of deposits and time deposits, and mutual funds’ balances
• You can check your statement history through Internet Banking
• Transfers between your own accounts
• Transfers to any CIB or other bank accounts, inside or outside Egypt (OTP Higher Authentication is required)
• Settle your credit cards
• Settle other CIB credit cards (OTP Higher Authentication is required)
• Charity payment (OTP Higher Authentication is required)
• Bank Requests
• Request new chequebooks
• Deactivate lost/stolen credit cards
• Dispute credit card transactions
• Change supplementary card limits
• Inquiries, suggestions and complaints
• Update contact information
• Token Activation

1. Go to https://ebanking.cibeg.com
2. Click on “Register New User ” below the Sign-In area
3. Fill in the following fields:
   • Username
   • Password
   • Password Confirmation
   • Card Number
   • Card PIN
4. Check the “I accept the terms” box after carefully reviewing it
5. Click on “Register New User”.

• Maximum daily transaction limit: EGP 60,000
• Maximum monthly transaction limit: EGP 200,000
• Maximum wallet balance: EGP 400,000
• The maximum weekly transaction deposit limit from your linked credit card is EGP 10,000
• The maximum monthly transaction deposit limit from your linked credit card is EGP 40,000
• The maximum daily/monthly transaction limits from your debit cards are shown below:

  	Classic (Visa/MasterCard), Loan Debit, and Youth cards	Titanium	Platinum Wealth, Platinum Private, VISA Platinum Business
  Maximum Daily Purchase and E-Commerce Limit	EGP 30,000	EGP 30,000	EGP 30,000
  Maximum Monthly E-Commerce Limit	EGP 50,000	EGP 100,000	EGP 100,00

•  A valid mobile number (registered with the applicant’s National ID).
•  A valid National ID card.

You can check Mastercard lounges entitled to your credit card on the Mastercard travel pass application.

IPN allows customers to send money to any of the following:

• Bank accounts using:
  • Account number
  • Mobile number (for IPN on-boarded customers only)
  • IPA (Instant Payment Address for on-boarded customers only)
• Digital wallets (using mobile number)
• Meeza cards (using 16-digit card number)

The maximum allowed wallet balance is EGP 400,000.

• The maximum weekly transaction deposit limit from your linked credit card is EGP 10,000
• The maximum monthly transaction deposit limit from your linked credit card is EGP 40,000
• The maximum daily/monthly transaction limits from your debit cards are shown below: The maximum daily/monthly transaction limits from your debit cards are shown below:

  	Classic (Visa/MasterCard), Loan Debit, Youth, and Prime ME cards	Titanium	Platinum Wealth, Platinum Private, VISA Platinum Business
  Maximum Daily Purchase and E-Commerce Limit	EGP 30,000	EGP 30,000	EGP 30,000
  Maximum Monthly E-Commerce Limit	EGP 50,000	EGP 100,000	EGP 100,00

• Transfer to Own Account (Same & Cross)
• Transfer to Other CIB (Same & Cross)
• Transfer Outside CIB
• Credit Card Settlement

• Transfer to Own Account (Same & Cross)
• Transfer to Other CIB (Same & Cross)
• Transfer Outside CIB
• Credit Card Settlement