Personal Banking FAQs

1. Tap on the fingerprint icon on the landing page
2. Choose “Enable Fingerprint Login”
3. Enter your username and password. Your biometrics will be saved and you will be able to log in using your fingerprint.

If you forget your username, follow the below steps:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Retrieve username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code
6. Username will be sent via SMS on your registered mobile number

You can change it from:

1. “Profile Settings” under the “settings” tab,
2. click on “Change language” and choose your preferred language

OR Simply from the login page at the top corner.

1. Click on the transfers in the main menu,
2. Choose “Pay Credit Card”
3. Choose the source account, credit card to settle and enter the desired amount
4. Click “Transfer”.

1. Open the Internet or Mobile Banking page
2. Click “Register New User”
3. Select identification method
4. Choose “National ID Number” from the list
5. Enter your National ID number
6. Create username
7. Create your password
8. Confirm password
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Select Next
12. Enter the OTP password that is sent to your registered mobile number
13. Select “Register”
14. A confirmation message of successful registration will appear

• Log in to your Online Banking account
• Click on “Credit Cards" under "Cards" section on the home page
• Click on the credit card you want
• Click on the “Quick Cash” option
• Fill the required details: the amount you need as Quick Cash and number of installments (months)
• Click on “Continue”
• Review transaction details
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Click on “Confirm”
• Request submitted successfully

• Log in to your Online Banking account
• Click on “Transfers "on the home page
• Select “Charities” under "Transfer Types"
• Select “Charity Category” and then choose the preferred “Charity”
• Choose the account you want to send from
• Enter the amount and click on “Continue”
• Review the Transaction Summary before proceeding
• Click on “Confirm”
• Enter the OTP from your activated CIB OTP Token app
• Transfer submitted successfully
• You can extract “Transaction Receipt” by clicking on the extract button in the top right side of the transaction summary screen

• Log in to your Online Banking account.
• Click on “Add Icon (+)” under the “Savings & Investments” section, or the “Investment Funds” section if you have existing funds, or from “Request Center”, then click on “Buy Investment Funds” button.
• Once you select the “Investment Fund” section, you will be directed to the risk profiling questionnaire.
• Click on "Next” to start answering the risk profiling questionnaire.
• Once you complete the risk profiling questionnaire, you will get your investment risk rating and a list of recommended funds based on your responses.
• If you wish to select funds other than the recommended ones, please visit the nearest branch.
• You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button.
• Select one of the recommended funds to subscribe, once you select the requested fund, you will see the fund’s features along with a “Learn More” button. By clicking “Learn More,” you will view the fund’s prospectus, updated fact sheet, and terms and conditions.
• Select the type of purchase, whether by amount or by unit.
• Select the account to be debited
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Check the box to agree to participate in the funds’ Shareholders Union
• Click on "Continue” to review the order summary
• Read the order summary
• Click on “Confirm” to submit your subscription order
• You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button

• Log in to your Online Banking account
• Click on “Investment Funds” section or the “Request Center”, then select “Sell Investment Funds” 
• Select the fund you wish to redeem
• Enter the number of units you wish to redeem
• Select the account to credit the amount to
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Read the order summary
• Click on "Confirm” to submit your redemption order
• You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” 

• Log in to your Online Banking account
• Click on “Transfers" on the home page
• Select “Local" under "Transfer Types"
• Select “To a CIB Credit Card”
• Click on “New Beneficiary” if you don’t have a saved one
• Enter the beneficiary’s card number and his/her date of birth
• Alternatively, choose from an existing added beneficiary if you have one saved
• Choose the account you want to pay from
• Click on “update”
• Enter the amount
• Enter purpose and click on “Continue”
• Review the transaction summary
• Click on “Confirm”
• Enter the OTP from your activated CIB OTP Token app
• Card payment successful

• Log in to your Online Banking account
• Click on “Transfers” on the home page
• Click on “Local Transfer” under "Transfer Types"
• Select “Transfer Outside CIB”
• Choose the beneficiary if it’s already added, or add beneficiary first if you don’t have a saved one
• Choose the account you want to transfer from
• Click on “Continue”
• Enter the transfer amount, charge details and purpose
• Review the transfer summary before proceeding
• Click on “Confirm”
• Enter the OTP from your activated CIB OTP Token app
• Transfer submitted successfully
• You can extract the “Transaction Receipt” from the top right side of the final screen

• Log in to your Online Banking account
• Select the "Credit Cards" section under “Cards” on the home page
• Choose the card you want to pay
• Select “Pay Now”
• Choose the account you will pay from
• Choose whether you want to settle 100% of statement balance, pay 5% minimum due, or enter a custom amount. Then, enter the amount you want to pay and click on “Continue”
• Review the request summary
• Click on “Confirm”
• Card payment successful

• Log in to your Online Banking account
• Click on “Transfers” on the bottom of the Home Page
• Select “International” under "Transfer Types"
• Choose the beneficiary
• Choose the account you want to transfer from
• Click on “Continue”
• Enter the transfer amount, charge details and purpose
• Review the transfer summary before proceeding
• Click on “Confirm”
• Enter the OTP from your activated CIB OTP Token app
• Transfer submitted successfully
• You can extract the “Transaction Receipt” from the top right side of the final screen

• Log in to your Online Banking account
• When using the Mobile banking app, click on "More" or from the "Profile" on the top of the page
• When using the Internet Banking service, click on "More", then choose "Services" or from the "Profile" on the top of the page
• Click on “Request Center”
• Under “Card Services",” click on “Stop/Replace Cards” Choose "Debit Card" and the account
• Choose the reason of stopping/replacing the card
• Click on “Continue”
• Review the request details
• Check the box to agree to the terms and conditions
• Click on “Confirm”

You can register on CIB Mobile Banking services using any of the following:

• National ID
• Account Number
• Passport Number
• Active Debit/Credit Card Number

• Log in to your Online Banking account
• Click on “Credit Cards” under the “Cards” section on the home page
• Select the card you need to stop or replace
• Choose the reason: Lost, Stolen or Damaged
• Click on “Continue”
• Review your request details
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Click on “Confirm”
• Request submitted successfully

1. Tap on the fingerprint icon on the landing page
2. Choose “Enable Fingerprint Login”
3. Enter your username and password. Your biometrics will be saved and you will be able to log in using your fingerprint.