Personal Banking FAQs

In order to apply for the low-income CBE Mortgage initiative, please follow the steps below:

1. Interested citizens may buy the "Terms and Conditions" copybook and apply from any post office.
2. The Mortgage Finance Fund (MFF) reviews submitted documents and directs the accepted applicants via SMS to any of the bank's members in the initiative.

Accepted customers will be contacted and informed with the details and documents required by the Bank’s Relationship Managers.

You can change it from:

1. “Profile Settings” under the “settings” tab,
2. click on “Change language” and choose your preferred language

OR Simply from the login page at the top corner.

• Click on the side menu icon on the homepage.
• Select “Settings”.
• Select “Change PIN.”
• Insert the old (current) wallet PIN.
• Then insert the new wallet PIN twice.
• Your wallet PIN will then be changed.

For Android users:

• Click on the side menu icon on the homepage.
• Select “Settings.”
• Select “Change Language.”
• Once you click on “Change Language,” the wallet will switch to Arabic/English language.

For iOS users:

• Go to your phone’s settings.
• Choose the language you want (Arabic or English).
• Open the Smart Wallet application.

1. From Internet Banking Home Page
2. Go to “Requests”
3. Click on Change limit on supplementary credit card
4. Fill in the form with your new limit.

In case you remember your password and only need to change/update it, you can simply do this from the “Login Settings” under your profile, after you log into the app. Otherwise, you can follow the below steps:

1. Tap on the “Forgot/Reset Password” from your Mobile Banking app
2. Fill in the following fields:
   1. Username: Input your Online Banking username
   2. Password: Choose a password that is easy for you to remember, but hard for others to guess
   3. Password Confirmation: Please enter your password again to make sure that it is typed correctly
   4. Debit/Credit Card Number: Please input the 16 digits of your active debit/credit card, without any spaces
   5. Debit/Credit Card PIN: Input the 4-digit PIN code of your debit/credit card
3. Click on "Next".

In case you remember your password and only need to change/update it, you can simply do this from the “Login Settings” under your profile, after you log into the app. Otherwise, you can follow the below steps:

1. Tap on the “Forgot/Reset Password” from your Mobile Banking app
2. Fill in the following fields:
   1. Username: Input your Online Banking username
   2. Password: Choose a password that is easy for you to remember, but hard for others to guess
   3. Password Confirmation: Please enter your password again to make sure that it is typed correctly
   4. Debit/Credit Card Number: Please input the 16 digits of your active debit/credit card, without any spaces
   5. Debit/Credit Card PIN: Input the 4-digit PIN code of your debit/credit card
3. Click on "Next".

You can check Mastercard lounges entitled to your credit card on the Mastercard travel pass application.

• Log in to your CIB Mobile Banking app.
• Click on the profile icon.
• Toggle off the “Login using Biometrics Feature” button.
• Your Face ID/Fingerprint login will be deactivated successfully.

1. Log into your Mobile Banking app
2. Go to “Login Settings” from your profile
3. Tap on “Disable Fingerprint Login”.

1. Log into your Mobile Banking app
2. Go to “Login Settings” from your profile
3. Tap on “Disable Fingerprint Login”.

1. Navigate to “Payments to Others”,
2. Go to the beneficiary you want to edit and swipe right,
3. Edit and delete buttons will appear
4. Click on the required action.

1. From Internet Banking Home Page
2. “Money transfers”
3. “Charity Payments”.