Those can be set either from:
- Click on the desired account that will be used as a source account in setting up the recurring or the forward dated transaction then click “View More”
- Go to the “Scheduled Transactions” tab
- Choose whether it is a transaction between your accounts or to a 3rd party
- Click on “Add New”
- Enter the details and confirm.
While performing a transfer, click on “Options” and turn on the recurring option and choose the transaction frequency.
You can contact our hotline at 19666 using the registered mobile number and sign
into our free IVR service to set up a PIN directly without the need to look for an
ATM.
- Tap on the fingerprint icon on the landing page
- Choose “Enable Fingerprint Login”
- Enter your username and password. Your biometrics will be saved and you will be able to log in using your fingerprint.
- Click on the transfers in the main menu,
- Choose “Pay Credit Card”
- Choose the source account, credit card to settle and enter the desired amount
- Click “Transfer”.
IPN allows customers to send money through the following channels:
- InstaPay app, owned by EBC
Please go to store to download mobile application to start enrollment process
You can stop and replace the card via online banking, IVR, or through our call center.
The Related Accounts feature allows you to manage the accounts of your loved ones and necessary individuals without requiring their usernames or passwords. You can access these Related Accounts from your own account by submitting a request, which will then be processed by our team
- Log in to your Online Banking user
- Click on “Profile” icon
- Choose “Related Accounts”
- Click on “Add New Related Account”
- You will find a quick brief of the service. Click on “Continue”
- Fill in the required details:
- Customer name
- Relation type (Grant, Joint, Minor, Power of attorney)
- Date of birth (in case of Minor)
- Related account number
- Notes (Optional)
- Click on “Continue”
- Review the request details
- Check the box to agree to the terms and conditions after reading them
- Click on “Confirm Request”
Your request will be submitted successfully and will be verified by the bank before being added as a related account.
You can subscribe to the credit shield directly through the initial credit card
application or via the call center.
Customers can find the EPP dues through the call center or via E-statement through Internet banking.
- Click on “Transfers” in the main menu
- Choose “Payments to Others”
- Choose the beneficiary you want to transfer to, edit any details needed,
- Enter your 6-digit OTP,
- Click ”Pay”.
- Call 19666 from your registered mobile number
- The Phone banking service will detect if your Online Banking username is locked or not
- If yes, it will offer the option to unlock it or to proceed to the main menu
- Choose to unlock it, then enter your active debit or credit card number and its PIN
- An SMS will then be sent to your registered number confirming the successful unlocking and containing your Online Banking username as well
You can contact the call center and request to opt out of the service.
- Log in to your Online Banking account
- When using the Mobile Banking app, click on "More" on the bottom of the home page
- When using the Internet Banking service, click on "More", then choose "Services" or from the "Profile" icon on the home page and then, click on "My Contact Details"
- Click on “Edit Contact Details”
- Click on “Request an Update”
- Enter the OTP from your activated CIB OTP Token app
- Review the request Summary
- Click on “Confirm”
- Request submitted successful
Customers can update their data from outside Egypt by going to the following link: https://www.cibeg.com/English/AboutCIB/Compliance/Pages/Know-Your-Customer.aspx
Download and print a KYC form, enter the appropriate information, and add your signature to the bottom of each page.
Submit it to a CIB representative at any of our branches, or send it by mail to either your branch or to P.O. Box 2430 Al Ataba, marked with your branch name.
You can view your account details by selecting the specified account from the home page, then selecting “Account Details” where you can find the account number, account type, status, open date, balance and your customer number.
From the Internet Banking Home Page:
- Click on “Historical Statements” in the main menu
- Go to “Account Statements”
- “Choose your desired account”.
From the Internet Banking home page:
- Click on “Historical Statements” in the main menu
- Go to “Card Statements”
- “Choose your desired card”.
From the Internet Banking home page, click on your preferred card and your activity will be displayed.
You can view the detailed information on the active EPP’s including the remaining
balances, and tenors through the e-statement found in your Internet banking.
You can view detailed information about the active Equal Payment Plan installment program, including the remaining balances and tenors through the e-statement found on your Internet Banking or through the Mobile Banking app.
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