Your balance will appear on your homepage and on each screen across all features.
You can check Mastercard lounges entitled to your credit card on the Mastercard travel pass application.
You can check the transactions on hold through our call center.
Since visiting a CIB branch will not be accessible to you, an exclusive service to meet your needs and proceed with your requests while abroad through recorded calls will be available. This allows you to conduct a number of requests, such as issuing certificates of deposits, chequebooks, replace debit cards, open or close sub accounts and more.
To enroll, please sign the request form during your next CIB branch visit and get started!
- Log in to your CIB Mobile Banking app.
- Click on the profile icon.
- Toggle off the “Login using Biometrics Feature” button.
- Your Face ID/Fingerprint login will be deactivated successfully.
- Log into your Mobile Banking app
- Go to “Login Settings” from your profile
- Tap on “Disable Fingerprint Login”.
- Log into your Mobile Banking app
- Go to “Login Settings” from your profile
- Tap on “Disable Fingerprint Login”.
You can report a dispute on any transaction through online banking or via the call center.
- Navigate to “Payments to Others”,
- Go to the beneficiary you want to edit and swipe right,
- Edit and delete buttons will appear
- Click on the required action.
- Navigate to “Payments to Others”,
- Go to the beneficiary you want to edit and swipe right,
- Edit and delete buttons will appear
- Click on the required action.
- From Internet Banking Home Page
- “Money transfers”
- “Charity Payments”.
- From Internet Banking Home Page
- “Money transfers”
- “Charity Payments”.
- From the Internet Banking Home Page
- “Money transfers”
- “Transfer between your accounts”
- Select your source and destination accounts and click on “Next”
- Revise the payment details then click on “Transfer”.
- From the Internet Banking Home Page
- “Money transfers”
- “Transfer between your accounts”
- Select your source and destination accounts and click on “Next”
- Revise the payment details then click on “Transfer”.
To exit the Related Account, simply click on the “Exit” button in the orange box appearing at the top of the page and you will be back to viewing your account.
To exit the Related Account, simply click on the “Exit” button in the orange box appearing at the top of the page and you will be back to viewing your account.
From the Internet Banking Home Page:
- Click on the account you want to export, click on “View More”
- Click on the “Transaction History” tab
- Click on the export icon at the top corner, name your file and choose the desired format then click “Export”.
From the Internet Banking Home Page:
- Click on the account you want to export, click on “View More”
- Click on the “Transaction History” tab
- Click on the export icon at the top corner, name your file and choose the desired format then click “Export”.
- From the transaction history page, you will find an “Export” button on the bottom right side of the page.
- Enter a valid email and your PIN to export the transaction history, either to print it or use it for future reference.
Customers can find their card dues via CIB call center, Phone Banking, Online Banking or the nearest CIB branch, noting that all customers receive a monthly SMS with the amount due before the due date.
Displaying 241-260 of 932 results