Personal Banking FAQs

Depending on employment type, nature and the type of collateral, we have the following programs:

• Against cash collateral (certificates of deposit, savings accounts) in any of CIB branches.
• CIB’s payroll customers program.
• HR letter by the employer stating monthly net income, the date of hiring and title. Or, bank statement if self-employed.
• Program of Professionals: Doctors, Dentists, clinic owners, engineering consultants and legal accountants.
• Program of University Professors.
• Program for existing CIB account holders.
• Apply here

All travel benefits shall be activated once you earn your first CIB miles and credited to your EGYPTAIR portal noting that all travel privileges are for primary credit cardholders only.

• Log in to your CIB Mobile Banking app.
• Click on the profile icon.
• Toggle off the “Login using Biometrics Feature” button.
• Your Face ID/Fingerprint login will be deactivated successfully.

• Login to your Online Banking account
• Click on “Transfers” from the home page
• Choose the type of transfer you need to perform
• Click on “New Beneficiary”
• For an Inside CIB beneficiary, enter the account number or IBAN number
• For an outside transfer, enter all required beneficiary and bank details
• Choose “Save Beneficiary & Close”
• Create a nickname for the beneficiary, select the sending account, then click on “Save Beneficiary”
• Enter the OTP from your activated CIB OTP token app
• Beneficiary added successfully

• Log in to your Online Banking account
• Click on “Add Icon (+)”, next to the “Loans” section
• Click on “Loans”
• Fill in the required information, such as type of loan, amount, purpose and loan tenor
• Review the loan summary
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Click on “Confirm”
• Loan request submitted successfully

• Log in to your Online Banking account
• When using the Mobile Banking app, click on “More” on the bottom of the page
• Click on “Request Cheque Book” under “Services”
• When using the Internet Banking service, click on "Services" on the home page and select "Request Center"
• Then, click on "Request Cheque Book"
• Fill in the required data, such as the account for the Cheque Book, number of leaves, area and delivery branch
• Review the Cheque Book Issuance Request Summary
• Click on “Submit Request”
• Request submitted successfully

• Log in to your Online Banking account
• Click on “Add Icon (+)", next to the “Savings & Investments” section, then select “Accounts”
• Select the type of the additional account you want to open and its currency
• Select the account that will be used to obtain your signature
• Click on “Next”
• Review the account information summary before proceeding
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• The account has been opened successfully

If you enter your Online Banking password several times incorrectly, you will be locked out. In this case, please follow the below steps to unlock your user:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Activate username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code

Do not forget: Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lowercase letter, you may need to use your phone’s Shift key to change the default from uppercase. In addition, some phones require extra presses on the shift key to enter numbers instead of letters.

If you enter your Online Banking password several times incorrectly, you will be locked out. In this case, please follow the below steps to unlock your user:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Activate username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code

Do not forget: Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lowercase letter, you may need to use your phone’s Shift key to change the default from uppercase. In addition, some phones require extra presses on the shift key to enter numbers instead of letters.

• Log in to your Online Banking account
• Select the "Credit Cards" section under “Cards” on the home page
• Choose the card you want to pay
• Select “Pay Now”
• Choose the account you will pay from
• Choose whether you want to settle 100% of statement balance, pay 5% minimum due, or enter a custom amount. Then, enter the amount you want to pay and click on “Continue”
• Review the request summary
• Click on “Confirm”
• Card payment successful