Customers can find the EPP dues through the call center or via E-statement through Internet banking.
- Click on “Transfers” in the menu
- Choose “Transfer to your Accounts”
- Choose the source and destination accounts,
- Enter the desired amount,
- Click “Transfer”.
Through the Smart Wallet application:
- Select “Send Money.”
- Enter the receiver’s wallet number (or select it from your contact list).
- Enter the desired amount, then press confirm.
- Press and hold the “Send Money” button to confirm, then enter your wallet PIN to complete the transaction.
- Your transaction will then be successfully completed.
- Click on “Transfers” in the main menu
- Choose “Payments to Others”
- Choose the beneficiary you want to transfer to, edit any details needed,
- Enter your 6-digit OTP,
- Click ”Pay”.
You will need to have the Higher Authentication Service (OTP) available on your account so that you can transfer to/from any of your related accounts.
You can contact the call center and request to opt out of the service.
From the Internet Banking or Mobile Banking homepage:
- Go to “Requests”
- For Mobile Banking: Select “Contact Info” then “Update Contact Information”
For Internet Banking: Select “Update Contact Information”
- Fill out the form with your updated contact information
- Enter your 6-digit OTP to submit your request
Customers can update their data from outside Egypt by going to the following link: https://www.cibeg.com/English/AboutCIB/Compliance/Pages/Know-Your-Customer.aspx
Download and print a KYC form, enter the appropriate information, and add your signature to the bottom of each page.
Submit it to a CIB representative at any of our branches, or send it by mail to either your branch or to P.O. Box 2430 Al Ataba, marked with your branch name.
Please contact CIB Call Center operating 24/7 on 19666 or visit the nearest CIB branch to have
your mobile number updated on the banking system.
First, check if the brand/merchant has a “Meeza Digital” logo.
Merchant-initiated payment:
- Ask the cashier to make a purchase using their QR code.
- On your Smart Wallet application, select “Purchase” from the homepage menu.
- Select “Scan Merchant QR” and proceed to scan the QR code.
- The payment details will appear on your application (merchant name, transaction amount, etc.).
- Confirm the payment by pressing and holding the “Purchase” button.
- Your transaction will then be completed, and you will be provided with an invoice.
Customer-initiated payment:
- Ask the cashier to pay using your mobile wallet and ask for the 9-digit ID number.
- On your Smart Wallet application, select “Purchase” from the homepage menu.
- Select “Enter Transaction Details Manually.”
- Enter the merchant’s 9-digit number or choose it from your contact list.
- Enter the desired amount, and then enter the order number (optional).
- Press and hold the “Purchase” button to confirm.
- Enter your wallet PIN.
- Your transaction will then be completed. The merchant will receive an SMS with your payment details.
Request-to-Pay feature:
- The merchant will send you a request-to-pay notification on your mobile with the transaction details (merchant details, transaction amount, etc.).
- Review the transaction details.
- Enter your wallet PIN and press “Confirm.”
- Your transaction will then be transferred to the merchant successfully.
- From Internet Banking Home Page,
- Click on the account you want to view then click on “View More” for more details.
Simply click on the account you wish to view. You can track an account's activity up to the past three months.
You can view your account details by clicking on the specified account, then “View more” and choosing the “Account Details” tab where you can find the account number, account type, status, open date, balance and your customer number.
From the Internet Banking Home Page:
- Click on “Historical Statements” in the main menu
- Go to “Account Statements”
- “Choose your desired account”.
From the Internet Banking home page:
- Click on “Historical Statements” in the main menu
- Go to “Card Statements”
- “Choose your desired card”.
From the Internet Banking home page, click on your preferred card and your activity will be displayed.
On the homepage, you will find your payment activity in a chart. Select “View Transactions” to check your entire transaction history.
To filter or sort your transactions, select “Filter and Sorting”. You can filter by date, transaction type, or status of the transaction (all, successful, or failed).
You can view the detailed information on the active EPP’s including the remaining
balances, and tenors through the e-statement found in your Internet banking.
Authorized Banking Agent:
- You can go to any authorized banking agent to withdraw money from your Smart Wallet.
- Head to the nearest CIB Smart Wallet banking agent outlet
- On the Smart Wallet app, tap “Withdraw”
- Click on “Agent Withdrawal”
- Enter the withdrawal amount to generate an OTP
- Enter the PIN to confirm the transaction
- OTP will be generated.
- Give the OTP to the agent to complete the withdrawal transaction
- The agent will confirm the withdrawal request and the POS will print two receipts
- You will then receive your cash and a copy of your receipt
Through an ATM:
- On the Smart Wallet app, tap “Withdraw”
- Click on “ATM Withdrawal”
- Enter the withdrawal amount to generate an OTP
- Enter the PIN to confirm the transaction
- OTP will be generated
- Enter the OTP on the ATM screen to complete the withdrawal transaction
- At the ATM, Select “Cardless Services”
- Select “Smart Wallet”
- Select “Cash Withdrawal”
- Enter your mobile number
- Enter the OTP extracted from your Smart Wallet app
- Enter the amount to be withdrawn
- Your transaction will then be completed and you will receive your cash
- Call: +20 1022881110
- Email: CIB@lesconciergesegypt.com
- Visit: www.lesconciergesegypt.com
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