1. Open the Internet or Mobile Banking page
  2. Click “Register New User”
  3. Select identification method
  4. Choose “Passport Number” from the list
  5. Enter your passport number
  6. Create username
  7. Create your password
  8. Confirm password
  9. Read the terms and conditions
  10. Check the box to agree to the terms and conditions Select next
  11. Enter the OTP password that is sent to your registered mobile number
  12. Select “Register”
  13. A confirmation message of successful registration will appear
  1. Open the Internet or Mobile Banking page
  2. Click “Register New User”
  3. Select identification method
  4. Choose “Passport Number” from the list
  5. Enter your passport number
  6. Create username
  7. Create your password
  8. Confirm password
  9. Read the terms and conditions
  10. Check the box to agree to the terms and conditions
  11. Select next
  12. Enter the OTP password that is sent to your registered mobile number
  13. Select “Register”
  14. A confirmation message of successful registration will appear
 
    1. Log into your Internet or Mobile Banking account
    2. Click on the “Requests” tab
    3. Select “Manage Smart Wallet”
    4. Choose “Open a CIB Wallet” from application type
    5. Enter your mobile number
    6. Enter your National ID
    7. Enter your National ID expiration date
    8. Choose CIB card type
    9. Enter CIB card number, expiration date, and name on card
    10. Click “Submit”
    11. Click “Confirm” once the confirmation message appears
    12. You will receive an SMS that contains a download link and an activation code
    13. Download the CIB Smart Wallet app from either Apple, Google Play or Huawei AppGallery stores
    14. Enter your registered mobile number, read and accept the terms and conditions, then enter the activation code that was sent to you via SMS
    15. Create your six-digit password

     

    Your Smart Wallet is now activated and ready for transactions.

     

     

     

    What are the Smart Wallet registration requirements?

    • A valid mobile number. (Registered with the applicant’s national ID).
    • A valid national ID card.

     

  1. Download the app from your mobile’s app store (Google Play or App Store)
  2. Select your bank account that is registered with your mobile number
  3. Create an IPN account and set a PIN that will only be accessible through your mobile device
  1. Log into your Internet or Mobile Banking account
  2. Click on the “Requests” tab
  3. Select “Replace Debit or Credit Card”
  4. Choose card type
  5. Choose the card account number
  6. Type the reason for replacement
  7. Click “Submit”
  8. Click “Confirm” once the confirmation message appears

Note:

  • Credit cards will not be replaced if the card is over limit or the minimum due payment has not been settled for the past 30 day

You can issue an online card through your Smart Wallet. An online card is a single-use or multi-use (upon your request), virtual card loaded with the desired amount of money to be used on any website or application worldwide.

Through the Smart Wallet application:

  • Select “Online Card.”
  • Select “Generate New Card.”
  • Enter the desired amount to assign to your card.
  • Enter your PIN.

You will then be issued an online card with traditional card details (card number, amount, expiry date, and CVC). Enter these details when purchasing items online.

You can choose a new PIN through the following:

  • Call 19666 from your registered phone number
  • Phone Banking from your registered phone number

You can settle the due amount through any of the following:

  • Transfer the required amount through Internet or Mobile Banking
  • Transfer the required amount through Phone Banking by calling 19666
  • Deposit the required amount through the nearest CIB ATM
  • Visit the nearest CIB branch

You can stop a lost or stolen card through the following:

  • Calling 19666 and using Phone Banking or speaking with a live Call Center agent
  • Internet Banking (ebanking.cibeg.com)
  • Visiting the nearest CIB branch
Please call 19666 to check card status noting that the card issues during 1 working day and delivers to the registered address within 8 working days maximum.
Please call 19666 to check the card delivery status noting that the card is issued in 1 working day and delivered to the registered address in 8 working days maximum.
  1. Log into your Internet or Mobile Banking account
  2. Click on the “Requests” tab
  3. Select “Update KYC”
  4. Update the field you wish to change
  5. Read the terms and conditions
  6. Check the box to agree to the terms and conditions
  7. Click “Submit”
  8. Insert One Time Password (OTP) from your OTP app
  9. Click “Confirm” once the confirmation message appears

Note:The following cases require a branch visit to update KYC:

  • Permanent address change
  • Financial information change
  • Passport number change


 

  • You can update your address at your nearest CIB branch
  • Internet Banking
  • Through the Call Center from a registered mobile number.

You can add frequently used payment methods to your Favorites on the Smart Wallet app.

  •  When performing any financial transaction, you will find a star sign that says “Add to Favorites” on the top right corner of the screen
  • Click on the star until it is highlighted
  •  Complete the transaction successfully so it can be added to your favorites

To view your favorites:

  • Click on the top-left button on the homepage to open the side menu.
  • Select “Favorites.”
  • Select “Send Money,” “Purchase,” or “Services” to retrieve your favorite transactions.

To proceed with the financial transaction:

  • Choose your desired transaction and select it from your favorites list.
  • You can also choose different favorite transactions to be executed at the same time.
  • Press and hold the “Pay” button to proceed, then enter your PIN to complete the transaction.
In addition to the regular login with your username and password, you can request the One Time Password (OTP) for Higher Authentication access, if you need to perform third Party transfers simply through CIB OTP token application or the hard token.
• Checks in EGP take 2 working days, except for checks drawn on Arab investment and the Postal Authority & Nasser Social Bank
Once you confirm the transaction, the money will be instantly transferred to the recipient’s wallet.
Any deposit made after 2 PM will take one full business day to process, according to deposited currency.
You can view 6 months’ worth of transactions. Each page will include a maximum of 20 transactions.

You can view your transactions in the past 180 days through the steps below:

  •  Tap on “Settings”
  •  Select “Filter”
  •  Enter the number of days you’d like to inquire about• Tap on “Confirm”

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